Americas Best Value Inn & Suites Katy Info
Amenities
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
The best place i have stayed, everyone working there are very professional and friendly,from the front desk to the cleaning crews. The breakfast is delicious, the rooms are clean everyday. The makes my stay safe and very homey, i stayed there for 6 weeks. I will surely recommend and come back again. Thank you all ao much.
We needed a last minute room and booked here for convenience. Access was easy but there’s 2 hotel brands in one here. We checked in and found the room had a flip odor with damage to the blinds and air conditioner. The stove and kitchen area had crumbs everywhere and it appeared there had been a fire.
The bathroom only had 2 towels so I had to go back downstairs to ask for another.
The breakfast is limited and most things were picked over by 8am.
LIED ABOUT CHECK IN AGE!!!! REFUND PLEASE?!?
I just booked a room for February 15-16 for my 20th birthday I called twice! To check the check in age because the website said 18 but hotel.com said 19 do I wanted to make sure. I was told twice over the phone by two different people that the check in age is 18, but now that I paid and booked the room I got a email saying that the check in age is 21. I called immediately and was told AGAIN that the check in age was 18 I asked if they were sure he went and asked a manager and then told me that the check in age is 21!!! So i was lied to THREE TIMES! I just want a refund since i won't be able to stay in the room. Please can i get a refund? And a explanation?
The bad…. My room is on the first floor and stunk of smoke. I asked to be moved and the only room they had available smelled like mildew so bad I was nauseous. I told them I would just stay in the smoke room. Today I noticed water between my bed and the nightstand. It looks like it’s coming out from under the trim, maybe from the next room. But as I further walked along the wall, water seeped out of the cracks in the flooring as I walked on it. This time they had no other rooms available to switch with.
Also bed sheets are dingy & do not feel clean.
The window shade does not go all the way down to the windowsill so you can see outside, which means someone outside can see inside. I rolled a towel and put it along the base of the windowsill to prevent anyone from looking in.
I would not recommend anyone to stay here.
The good… location is close to stores, restaurants & gas station.
Positive: room was clean and nice, would probably stay next time if there's power. Negative: no power for whole 2 days, no a/c, no fridge only cold water to bathe, had to take standard room hen had booked room with kitchen2nd night man on desk was asked for clean towels twice, told coming but never did, when girl came in morning, offered to us.
Came to my room and found the sheets to be dingy and barely looking clean. A/C unit controls where broken and set to a uncomfortable temperature. No Blankets in the room other then 2 flat sheets. Tv had 30 channels and didn't even match up to the TV guide. Rear door was always being proped open. Out of 9 bulbs in the room only 3 worked.
Plus note location was nice very central to all good choices one could want.
The lady at the front desk Dipti Patel was very rude and unprofessional. This afternoon my finance and I checked out of room 218. We were gone for 30 minutes before I realized that my engagement ring was still on the counter in the bathroom, where I placed it to take a shower.
I was told by Dipti Patel that nobody had been in the room and was told I can go check it out, However, somebody had been in the room because there were new blankets on the dresser. I asked the housekeeper if she had been in that room or did she see my rings (there’s a total of 3 but my engagement ring is my only concern) she stated No, then she said she did go in there but the door was already opened when she went in there.
I let the Dipti know at the front desk and my finance asked her if she could run the cameras or if she could see the key log. She stated she could not. We asked for the number for the manager and we were given a number that was disconnected. Dipti told us to recheck our bags as if we did not do that already but we did it on anyway in the lobby. When I complained about the room and the stories not adding up I was then told by Dipti “why did we stay so long” as if we had another option traveling from California during the storm. The way she was unwilling to help made us really feel that she took it herself & not the housekeeper.
During our 5 day stay, we were originally given a key to a room that was already occupied on July 5th. We walked into somebody’s room and noticed clothes and shoes, immediately turned around and told the man at the front desk. He then gave us keys to room 218 where we stayed during the storm with no power. I bring this up because, this morning we heard 2 women unlock our door, but luckily we had the extra lock on so they were not able to get in.
We stayed during the Hurricane and were without power for 2 days. Our food spoiled, our window was leaking, there was no air circulating in the room and we drove around to other hotels that had power but unfortunately they were all booked up.
I have filed a police report & filed a guest relations case with Sonesta.
I had a GREAT STAY! Staff was great! Rooms were nice, spacious and clean. I am looking forward to returning to this hotel. I felt very comfortable. My needs were met. Staff were very accommodating to my needs. I would highly recommend this place to stay. Prices were very reasonable and affordable. I can’t wait for my next visit with them.❤️❤️❤️
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