Americas Best Value Inn Neptune Info
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Pool
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Free parking
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Free Wi-Fi
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Air-conditioned
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
It's a place to sleep if your looking for a cheap place near the ocean. Wasn't a bad hotel but looks are deceiving and the employees are judgemental and uncooperative. Almost got tossed from here after extending my stay for another TWO NIGHTS for hanging on the exhaust fan in the bathroom. I'm a decent size guy and if I was hanging from that fan the ceiling would've caved in. The bathroom door doesn't close properly and the vibration jarred it loose and the maintenance man even said somebody unbolted it from the stud and it had no support, after falsely accusing me of hanging on this thing. Don't ask for extra towels or any personal hygiene supplies because the maid will lose her mind. Other than that if your half decent you'll be fine here. They have a pool which is nice. You can drink almost anywhere here as long as your not stupid about doing it.
Replying to the owner
I was not gonna be charged for your ceiling fan and how you had it rigged in the middle of a tile with no support to have it held up so the tile wouldn't break. Your maintenance employee said the same thing, maybe if your bathroom door was aligned with the walls and you didn't have to slam it then lift the door to make it fit that would've never happened.
If I could give it no stars I would. Horrible place. Front desk very unprofessional. From clear tape on the cracks in the windows. Electrical tape on the holes in the curtains. Flies on in the inside of the room. Not to mention the overwhelming smell. I told the front desk the room and hotel was not up to par like the pictures made it out to be. I did not want the room and they still charged my friends card for the stay we took it as a loss and went somewhere else.
This place was absolutely horrible! My family and I stayed 2 nights. We left our room to go grab food because it was my birthday. When we left our room door was completely fine, and when we came back it looked like someone was trying to break in the room and the door handle was broke. We told management as soon as we got back. The maintenance man came and replaced the broken spring in the door handle. A few minutes later management called my room and told me they were keeping my 20$ security deposit for the damage. Now mind you we came back to the room with the broken door handle. Then the microwave didn't work, and we were afriad to even tell management because we didn't want to be charged anymore. Later on I checked my bank account to see what I had left and they also took out another 10$ and I'm not sure what for. Over all we felt very uncomfortable. I would not recommend this place to anyone!
If i could give this place 0 stars I would. The service was absolutely HORRIBLE!! We put a do not disturb sign on our door as we were gone for the day and when we came back we stopped at the main office to get some towels and toilet paper. The guy at the desk asked us if housekeeping came up to our room, and we mentioned we had the DND sign on our door as to not have people in our room when we were gone (not the BEST area, and we are from out of town and we left some valuables in the room). We only stayed here because our Air BnB fell through, and this location was ideal for our weekend plans. The guy then laughed at us and said "well that's your fault, I can't give you anything." I was disbelief!! Finally after going back and forth, I managed to get some supplies, being ridiculed the whole time. This happened each and every time we kindly asked for supplies. Housekeeping came up to our room after that, and the lady was extremely rude belittling us, and saying she was going to charge us extra because one of the used face towels had makeup on it. Not only was the service horrendous, but the TV did not work, the room was DISGUSTING, and there were bugs all over everything!!!! This place needs a huge upgrade, everything from the actual rooms to the people running the establishment. I will never stay here again!!!!
Went here on a vacation a few years ago. Very nice in my opinion. Rooms were okay at best. They weren't perfect, but I'd say they were acceptable. I honestly enjoyed my stay there and If me and my family are ever in the area again, I'll suggest that we stay at this hotel again.
Wife and I loved this room. It had a jacuzzi and nice king size bed that was extremely comfortable. At first we were a little taken back because some of the decor looked old, but I think they are remodeling. We were able to walk to the train station and booked last minute through their website. Can't beat the price!
The room I reserved had 2 full size beds. They were very comfortable. The room was clean and so was the bathroom. The bathroom could use a little bit of bleach, but other then that it was clean. There was a full size refrigerator in the room which was great. The Hotel is right next to a marina which is beautiful. Its located within 5 minutes of several of the beaches. Breakfast was acceptable. (bagels, donuts, cereal, coffee, tea, orange juice)
FLEAS!!!
I hope I got your attention. 1 star is generous. Let me begin. I was staying for only 1 night with my dog. Approximately 5 minutes after I checked into the room I noticed a bug on my leg and swatted it away thinking nothing of it. A minute later, I noticed another and then more on my socks. I knew that if I had these bugs, my dog would have them. Sure enough, they were all over her. For the record, she is 12 years old and has NEVER had fleas. I don't know if we picked them up in the small patch of grass in the parking lot or in the room. I do know that I didn't notice them until we were in the room for a few minutes. I proceeded to bathe my dog for the next 2 and a half hours trying to get rid of the fleas. I informed the front desk and they sent someone up to spray something into the corners of the room (which will do nothing to get rid of fleas, you have to fumigate). Front desk said they would refund my money since there were no other rooms available. Then, after the bath had overflow, the front desk guy said they would not refund my money. I thought I might be able to stay if I got rid of the fleas from me and my dog but whenever I walked out of the bathroom near the bed, I found a couple more fleas hopping onto my feet. I decided I couldn't stay. Also, I wasn't able to rid all of the fleas from my dog so on my way home picked up flea & tick shampoo and bathed her again when I got home. So I paid $200 to drive 70 miles, get fleas and drive back home 70 miles. The front desk guy offered NO sympathy whatsoever. He may have said sorry but didn't show one ounce of remorse towards my situation. My weekend was ruined, period.
The rest of the room? Smelled like it used to be a smoking room. 15 inch tube tv. No toothpaste, toothbrush, cups, etc. A couple small bars of soap and travel sized shampoo were all they offered. Oh, but fleas were free of charge!
I don't know what was worse, my experience in the room or with staff. *Update - they refunded me $100, half of the room's cost. Gee thanks.
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