Americas Best Value Inn Jonesville Info
Amenities
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Free parking
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Free Wi-Fi
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Air-conditioned
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Breakfast
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
The good, I love that part of Michigan and this place was fairly close to where I needed to be.
The not good, the small room was overpowered by way too much furniture. I don't mind small rooms but they still need to not have things we don't typically need when staying in a small room. There was no courteousness in either the check in or the check out process. A simple thank you or even a kind word would have given me a thought that I wasn't bothering the staff. I travel frequently and don't need big hotels or rooms even but please be courteous to your customers.
I don’t even want to give this place one solid star, they should get negative stars. They must not use accurate photos because it was extremely misleading but we were exhausted and like we can make do. We got each night for only 90 each before tax. Unfortunately my active duty husband was recalled back to base so the trip had to be cut short due to the hurricanes. We were able to tell the hotel at 7 am so with more than enough notice and the man originally claimed to be the owner manager and was so rude to my husband. He refused to provide a refund without military orders and all we can provide are text messages from command and then he hung up on the Expedia staff and locked himself in a room refusing to talk. When we reached out again to Expedia they contacted him directly and he said he wouldn’t help or refund and he wasn’t the manager. Who knows what his title is but he isn’t honest or kind and was downright disrespectful to us, and he isn’t half the man my husband who has served this country for 15 years is. We did notice they posted the hotel again for the same night, and were able to rent the room, so they made twice the nightly rate on the room and refused to process our refund. I guess they needed to cheat the system and make double and don’t have any integrity to rectify the situation. And this doesn’t begin to touch the filthy room. Blankets with tears and cigarette burns, dirty corners with bugs. Power lines they barely reach an outlet and are stretched to capacity. Painters tape in a filthy bathroom. A broken pull out couch. A window ac unit that barely works and the room smells like an ashtray. DO NOT GO HERE. Sleep in your car instead, I promise it will be nicer and you can literally breathe better.
When we had no hot water for the second day, and the bathroom smelled so strongly of sewage that we were gagging, we decided to leave and forfeit two nights of payment to get out of there… |The room was quite basic, and had some funky smells and dirty edges, burn marks and stains on linens, no soap, no breakfast, lots of bugs, both dead and alive, and very questionable wiring. When we had no hot water, we talked to the manager who said he’d look into it. The thin, scratchy towels didn’t help much after cold showers. When we went back the second day with the same issue, he became rude and defensive, saying he had fixed it and it was fine. When we raised concerns about the sewage smell, he claimed that his workers were just in there and hadn’t noticed anything. He refused to refund us for the 2 nights that we didn’t stay for, and refused to acknowledge any of the problems. Never, ever stay here!
Rooms are tiny tiny tiny and needed better cleaning, they should hire me lol.
The staff were awsome. The grounds are to die for and they accommodate pets. And you can bbq by the picnic tables. The refrigerator barely worked and haven't tried the microwave yet! ????
We have nice hot water all the time the room service is nice if we ask for toilet paper we get toilet paper if we ask for new bedding we get new bedding and coffee if we want it it's free coffee and brand new towels every time you want a new towel
If you have the opportunity to stay here...don't.
The price may be lower than surrounding hotels, but it's made up with additional charges and fees.
They do NOT have breakfast, as they advertise. Though, there is a great diner a couple miles away.
The soap dispenser feel off the wall half way through the night.
We booked for four people and had to beg for mote than two towels. They wanted to charge extra for four people. They didn't when I showed them our reservation was for four...
Never did figure out what the strains in the shower were...
BTW. They say that you can ask for a refund within 30 minutes, but if you order your room online they say they cannot refund your money. Also, we were charged an extra $25... I'm not sure why.
We were convinced we were scammed.
It turns out the pace is real... I almost wish it wasn't.
Don't book here. The sheets were dirty, clearly not changed from the previous guest. We called and asked for new sheets while we were out for the day. Came back to find they had made the bed... with the same dirty sheets.
In addition, we couldn't turn off the heat, so the room was a sauna. We had to run the AC in February to get the temperature of the room comfortable. There was no seal on the door, so cold air was coming in through the crack, just not enough to counterbalance the crazy heat from the radiator.
It would've been better for us to book in Jackson at a decent hotel, and drive 30 minutes to Hillsdale instead of staying here. If this is the last thing available, still do not book here.
I received the worst customer service from this hotel. They are so very rude. I booked this room specifically because it is a pet friendly hotel. It says so on google, Priceline and a list of pet friendly hotels. I had I feeling after I booked that I should call. I didn’t give any info- just said I got your hotel from a list of petfriendly hotels.
The lady that answered just said “no pets. I said you’re on a list of pet friendly hotels tho! She screamed “WERE NOT DOING IT”at me. So I hung up…
I booked through Priceline- so I would deal with it tomorrow.
I find somewhere to board my dog and move forward.
I show up to check in- and was asked for my credit card- I didn’t realize they needed a card at check in and I didn’t have the money.
So I say “fine- my mistake, just refund me and I’ll go elsewhere.”
He refuses. Tells me I didn’t pay him- I paid Priceline. And he refused to help me.
He gets to keep my money and not give me a room- after the very horrible customer service I got from his wife. Now I’m essentially homeless 5 hours from home with nowhere to go at 12:30 am
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