American Deli Info
Amenities
Service options
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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Family-friendly
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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Kids' menu
Best WLM Reviews
Poor customer service and the food is horrific, terrible, despicable, disgusting ????, and discouraging!! The wings were fried beyond crispy. They were hard, chewy, and difficult to eat. The fries are simply awful and the burger burn was burnt to a crisp. If I could give this restaurant several negative stars, I would. Lastly, the cashier kept on disconnecting the phone line when I called to dispute their services and make a complaint. Throw the whole restaurant away and start something else from scratch!!!!!
Such poor customer service. I came in today and ordered wings. She act like she couldn’t have my wings separate from my fries which I got two days ago with no problems. I told her that I didn’t receive the honey mustard that I ordered two days ago as well and she told me she works every day but she doesn’t remember me so pretty much insinuating that I was lying about 50 Cent honey mustard when I’m here spending $30 she had a terrible demeanor, poor customer service, leaning all on the counter while I’m placing my order and ringing it in wrong when I’m right in front of her I opted to cancel my order and go to touchdown wings. You’ll should try there they have much better customer service ,it’s so sad that when you live in certain areas with certain demographics, you can barely find good customer service anywhere I said that to say I will no longer be visiting this establishment and below. I have an attached receipt showing that I was there a few days ago so her memory sucks.
Customer service sucks , the lady with the black glasses & long black braids or dreads are so rude and has a distasteful attitude when asking a question, she never says hello or hi, she just says can I take your order , I had to say hello how are you doing she just looked down she was in her phone texting I got really agitated and started to walk out the store but I drove so far to get this salad she always have her head down in her cell phone typing, while the guests are just standing there waiting to order. My husband was mad he even said how rude she was to him when he asked for extra sauce she gave him a nasty look and turned away looking down on her phone
I know people need work but that lady needs to be fire and replaced with a nicer cashier who loves what they do and that have good outstanding customers service
Period. Me and my husband will not return there, we can make our own salads and wings without someone being rude to us,
Please do better when hiring, please check there body language
She clearly played company because she needs to be fired before the business loses a lot of customers and money, because of one rude cashier that can’t put down her cell phone down and focus on being polite and respectful to the customers.
I have really no complaints except about how the cashier was a little on the rude and unwelcoming side. I almost walked about but figured she may have just had a rough day. (Apparently, by the reviews that's just her demeanor I now see) Food was good and portioned nicely. Zero complaints there. May have actually kept me interested in returning.
Employees know me by name as soon as i walk in. I often have odd requests and they always accommodate me. (i like my burger plain with toppings on the side). The girls (and guys) are always really nice. When they are busy… they all seem to have less time to talk but are still always very polite. my favorite American Deli on the East side
I walked in and placed a take out order at 7:01PM to be ready at 8:30PM. I initially asked if I should call closer to 8PM or if I could order ahead. I was told I could order ahead and was assured the order wouldn't be forgotten about before I came back around 8:30PM. I sent my daughter back in the store at appropriately 8:50PM. She was told her order wasn't made and the kitchen was already shut down. She said the cashier asked the cooks if they could make the order. They said they had already shut down everything. The cashier then proceeded to give my daughter a cash refund. I went into the store to find out why the order wasn't prepared. The cashier said they ran out of chicken at 8:45PM. I asked why the order wasn't made prior to 8:45PM when the pickup time was 8:30PM. She apologized and again said they ran out of chicken. I'm extremely dissatisfied.
Drove to this location because another was closed. The cashier was not welcoming whatsoever. Now, I have worked in customer service and I understand not wanting to be at work, but she was so out of it. I had to rip off my own receipt because she was too busy in her phone. I made sure to tell her to have a good day before I left and nothing.. just looks away. Fries soggy and I just left from there
Terrible. No curtesy here. Got my doordash pre-order wrong and the chicken was old and broken up, I had to wait an additional 10mins, no drink offer for the inconvenience. The two young ladies in the front were arguing also. Terrible hospitality.
Quick Facts About American Deli
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 11:00 PM |
| Saturday | 11:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 09:00 PM |
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