American Deli Info
Amenities
Service options
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Delivery
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
Dining options
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Lunch
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Dinner
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
Planning
Payments
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Credit cards
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NFC mobile payments
Children
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Good for kids
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
My experience here Was great Thanks to the cashier, Ms .Nakia She was so sweet patient and kind hearted ! I was very grateful to have someone that actually understand me . The food looks delicious and I'm pretty sure he's great my purpose. My review is for great customer service that I recieved today .!
FYI The menu is a little pricey, so prepare to bend your pockets a little. :) Enjoy Thank you so much Nakia & The cook whatever his name is Hehe:)
I really am trying to be open-minded with establishments such as American Deli but absolutely not with this establishment...I will say they had good customer service but I was really unhappy with my wings...they were $13 and extremely small and then had an old taste..the manager with extreme hesitation eventually replaced my wings...they did apologize about their store policy. It's ok I won't ever bother them again as this is not the area I frequent anyways.. Carry on????
Arrived at 8:45 on 10/9/2024 cashier said they were closed and Google says closes at 9:30. She was rude when I asked what time you close and her response was "Now. Were closed". Please update your hours of operation and also hiring some polite cashiers wouldn't hurt either.
Their wings are extremely small...not worth the money. They are charging $1.62 for a cup of ice. I will not be returning.
I ordered 4 orders today and the last behind the counter was rude and actually said hurry up and place your order several times. This was the 6.99 special advertised. I will not go back to this establishment and give them another dollar for the quality of the food I was given. Weekday a first impression. I like American Deli as a whole but have a problem with the customer service in our neighborhoods. Franchises should have pride in their company and screen potential owners better. This is not the first time I've run into the same issues with the American Deli's in this are.
The picture below is NOT from this location on memorial drive. It’s from the Ponce De Leon location where I live … downtown Decatur. I wanted some American Deli but I wanted it done right and I didn’t want to deal with an unprofessional cashier that curse out people and use a lot of profanity on Facebook and stay on their phone the whole work duty.
The first time I came in there, the cashier was so loud and obnoxious on the phone that I couldn’t think straight nor get my order right. THE SECOND TIME I went in there about a week later, I actually got my order right and they STILL did it wrong. I come home, park and walk to the Ponce De Leon location in my neighborhood and order and boom … got everything I wanted.
Please let go of that loud mouth cashier you all have using tons of profanity and messing up orders … and hire someone more professional. I can tell you all are giving the high school kids an opportunity to make money and I don’t know their hustle .. but please teach them some professionalism or hire a kid who’s going places and not taking advantage of the opportunity to advance and make something of themselves.
I stopped here while waiting on a friend and had a taste for some hot wings and some fish; whiting to be exact. The inside was decent; truthfully no complaints. The young lady that took my order was polite and helpful. Speaking of helpful, a few hours went by and I couldn't find my other phone. So I called it and the young lady picked up and told me she has it waiting for me at the store... for that I am thankful and would definitely come back for the awesome customer service...
I come here all the time. The food is good but today I go in and order and the cashier gave my food to the wrong person. I asked for a refund she didn't know how to do it the manager wasn't there so she couldn't get in touch with her. So I asked the cook could they remake my food because it was touched. They both told me no and that they didn't care. I was about to call the police but she ended up have to give me my money back in cash which caused her till to be short. My kids crying cause they hungry and this really hurt. The fact that I spend money there all the time just to get treated like that. I will never go back there again.
Quick Facts About American Deli
Today
Opening Hours
| Monday | 11:00 AM - 10:00 PM |
|---|---|
| Tuesday | 11:00 AM - 10:00 PM |
| Wednesday | 11:00 AM - 10:00 PM |
| Thursday | 11:00 AM - 10:00 PM |
| Friday | 11:00 AM - 11:00 PM |
| Saturday | 11:00 AM - 11:00 PM |
| Sunday | 11:00 AM - 10:00 PM |
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