America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
It can be difficult operating a local office of a large chain such as America's Best. Systems prevent good employees from making reasonable decisions to improve the customer experience.
The online system made it easy for me to schedule an appointment. The doctor and appointment was well done. They have a good selection of frames. The stylist was friendly and helpful.
The system broke down on the delivery of my two pair of glasses. Unfortunately for me, it's a 40 minute drive. On the day my glasses were to arrive, I did not receive notification. I called in the early afternoon and discovered glasses had arrived.
As I was pulling into the parking lot, I received a text noting my glasses had arrived. However, only one of the two sets arrived - something which was not in the phone call or text message. I was handed the glasses at the counter, but no offer of fitting. When I arrived at home I noticed there was paint on the lenses which would not wash off.
I made another trip to have them fitted and the paint removed. The representative at the front desk was quite helpful.
A few days later I received another text notification that my glasses were available. I drove the 40 minute trip only to discover it was an error. This was a notification for the pair I had already received. The store manager was aware and make no apology.
Today I received another text noting my glasses were available. I called to verify. Yes, there was indeed a pair of glasses for me.
The front desk person was helpful and offered to fit, adjust, and clean my new glasses.
However, I will be cautious about my next need for an exam and eye glasses. I've me too many trips this time around.
Great value, love the free eye exam with the purchase of two frames. Great option if you don’t have vision insurance. Quick and easy, will likely continue to use them after I get vision insured.
The team at this location was great. What made it amazing was Tasha, her customer service was top notch. I get an eye exam and 2 pairs of classes. They have great frames to choose from and I had plenty of time to look around and pick them out before my exam. If your in the market for new glasses or are new to needing them, this America's Best is the only location to go to.
Best eye exam and most useful consultation for glasses I've ever had. It was 45-50 minutes from the moment I walked in the door. Granted, I knew exactly what I wanted going in, but still pretty nice.
I arrived a little early for my appointment, got a friendly greeting, and was told I could peruse their frames while I waited. Perfect! I had decided on my frames before the exam even started, and it started barely 10 minutes after I walked through the door.
Super friendly and helpful staff, from start to finish. I thought it was a pretty great experience.
They refuse to put in my new prescription from my eye exam I got less than a month ago so I can get new contacts, they also refuse to let me order my old ones so that I’m able to see this month. I called yesterday and they “left a note” for the doctor since he was working and then when I went in today to follow up they said he never saw it and he won’t be in till Saturday which I doubt it’ll even be solved then. So now i’m stuck with no way to get contacts and no help from anyone there. Horrible customer service on their part.
I had an amazing experience with everyone here. Everyone is supper friendly and very helpful through the whole process. My glasses got in at a very timely matter and very helpful that they text to let you know they come in. I would highly recommend going here!
I’d give them a zero if I could! Missed a follow up appointment now they won’t finalize a prescription. They said I’d have to re-exam if I want to order contacts.
DO NOT come to the Keizer OR location for emergencies!!! You will wait AND NOT BE SEEN.
I had a piece of glass get stuck in my eye. I went for a same day appointment as it was an emergency. After an hour wait, anybody who had an appointment scheduled prior to the same day was being seen first. People who came in after me were being seen first. My eye was in pain and extremely itchy. When I asked how much longer the wait may be, I was told they had no idea and I could either wait or leave.
There was no sense of urgency or care for someone in pain with glass stuck in their eyeball. I’ve come here for 19 years but after this experience won’t give them any more business and I suggest you don’t either.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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