America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
Best WLM Reviews
Went In for my annual checkup to
get the Pair glasses. Alysia was so patient and helpful with me and helped me choose my frames. I wasn't able to get the Pair because of my stigmatism but Alysia helped me choose some other frames. She was so awesome and fun. We laughed quite a bit the whole time I was there. In the end I was able to get through the process and still got some super cute frames. Thanks Alysia! You're the Best. Keep doing what you're doing! You're so good at it!!
Major props, kudos and thank you(s) to America's Best, Round Rock for the superb, outstanding customer service I received Today!!
The America's Best manager was very accommodating and approved my request for for new lenses due unexpected prescription change. I am deeply grateful.
What I loved about my experience with the America's Best manager and her staff Today was they treated me and my visual needs and concerns like I was the most important person (at that time) in the world
I would highly recommend choosing America's Best, Round Rock for their high regard customers service and customer satisfaction .
TERRIBLE experience. First of all, the person performing my eye exam was not a doctor, which may or may not be normal, but instead was new hire who was training with assistance from another employee. We all have to train at some point, nothing against her, but I think there was an over reliance on the trainee which resulted in faulty lenses. The transition bifocal was extremely inaccurate which caused double vision when viewing anything up close. The lenses were adjusted and replaced, but I still have double vision when reading smaller text, not quite as bad as the first go round, but enough to cause a headache if I read for too long.
Also, the lenses are crap and the Americas Best brand frames are cheap. The left lens pops out regularly, the right one has a couple times so they’re scratched, and IMPOSSIBLE to keep clean. The lenses accumulate a persistent greasy film and CONSTANTLY need cleaning.
The frame’s arms bow out in higher temperatures and the glasses slide off, no amount of adjustment has solved this issue.
ALSO, when ordering, I took advantage of every customization available through my insurance and I find it very difficult to believe these lenses were manufactured to those standards, I’ve had sturdier glasses for a buck at Dollar Tree.
There’s always the possibility that they failed to apply or request the original customizations?
Aside from the inaccurate transition bifocal issue, the sunglasses I purchased, the very same day, have much better quality lenses. Vision wise, the sunglasses are tolerable because I generally don’t need to use bifocals when driving, but frustrating nonetheless.
It’s been a minute since I’ve been back because I’m extremely hesitant and I don’t trust they’ll be able to resolve these issues.
In any case, just be vigilant and be sure to get what you paid for. Good luck.
I had a good appointment with Dr. Sheyda Durig-Chen. She was very thorough and detailed. She explained things well about my eyesight. Natalie who assisted was also very nice and professional.
Michael, the optician, did not put in my trial order. I decided to call after a few weeks of not hearing back.
My daughter’s glasses were damaged while playing basketball and she was heartbroken about it. Three staff members worked on her glasses. It was a busy afternoon, but staff stayed focused on helping customers and finding the right person to fix my daughter’s glasses. They made her day when they were able to get them fixed!
I appreciated the care they took with her glasses and also the additional staff that helped the other customers who came in just behind us. So no one had to wait terribly long, despite our complicated damage.
Recently went to America’s best and got another pair of glasses. Been there multiple times quality of glasses are very good. I’ve had no issues. This time everything is changed. The quality of the lenses are horrible no matter what you do you can’t keep the lenses clean as of right now I would never go back again.
I was talking with phone , her name is Ann.
I never heard like this types of phone conversation. She did not know how to answer & care customer on the phone. She was rude, disrespectful,& careless. I was so upset.
Thank you Manager Gebriala , you take care of my issues.
We came to Austin on vacation and my son’s glasses broke and needed a quick repair. All of the staff was amazing even though they were very busy. They were nice and helped us fix our glasses. Great help!
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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