America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
I went in for a contact lens exam and wasn’t given a pair to try on and hold me off until I ordered more contacts. I asked if it would be possible to get a pair of trial lenses as I didn’t have any more and wasn’t given any but was told no. This is a first for me, in every contact lens appointment I’ve ever had in my 20+ years of wearing contact lenses, I’m given a pair to go home with. You pay $120 for the exam and leave with nothing. How am I supposed to know this prescription will work out if I don’t get the trial pair?! I do not recommend the Terrell location, it has been a nightmare dealing with them and getting contact lenses. 0/0 stars
The manager, Shamyra, is wonderful. She has assisted me in the past and assisted my husband today. She is very knowledgeable and professional. She makes you feel welcome and is pleasant to interact with. 10/10 for her.
I visited this location as a walk-in expecting to order new contacts. It was discovered that my contact prescription was lapsed and I required a new examination. The lobby was very busy but the store manager , Shamyra insisted that I stay for the exam and ensured my wait would not be longer than 15-30mins, as a walk-in. My mind was blown from how well organized this location is. Shamyra lead the processing of all of the queued customers with grace and diligence. The whole lobby was pleasantly impressed with the service that we were receiving. Not only was I able to get my Annual exam timely but I was able to browse for some new glasses. This is the type of service I will be expecting from every store I visit from now on! Thank you Shamyra and your wonderful staff for setting the bar.
I would not recommend this place to anyone went in for an exam for contacts spent almost $200 all to be told. I had to take a class before I was able to get my contacts! Even though I know how to put contacts in and out of my eye ! I was asked have I ever gotten contacts from them? I told them no so they say I need a class. The doctor that I seen told me go to the front to get my contacts. Then was told that the Doctor Who literally just gave me my exam Had to be there through the class in the same building, not in the class though, but that she was done with appointments for the day mind you I just walked out of her office! So they tell me I have to make an appointment for another time to take an hour class before I’m able to get my contacts! Mind you I took the day off for the appointment and I’m being told they can’t get me back in for almost a month! They Refused to write me a prescription for the contacts for the test that I just paid for! Have given me the complete run around and Don’t want to refund my money and I have no contacts! Worst experience I’ve ever had I do not recommend this place to anyone
General manager at the Terrell location, Shamyra is phenomenal! I was originally told by another location they did not take our insurance, however she was able to pull up our information in the database!
Explaining to her the situation and reason for today’s visit, we were able to be seen. Nice office and the staff were very welcoming. Thank you all! Much appreciated!
I fell hard at work damaging my glasses. They were seriously out of alignment with my face and giving me a headache! I went in and Paris was quick to help! I’m not sure what magic she worked but when I left, they fit better than before! Excellent work Paris! Thank you! Always great customer service from all!
I’ve had several issues from the Terrell location. They seem to always be behind schedule. With the last eye exam, we needed a trial pair of contacts, and they were supposed to contact me via text message and/or phone call when it came in. 2 weeks came and still no call or text. I called and the lady told me how busy they were and acted as if she didn’t have time to check, but she did and came back and said they are not in. I called the customer service line and she contacted the manager of the Terrell location who informed me they did have the trial pair in.
After the trial pair worked out, I ordered 6 month supply on 9/11/24. I called on 9/21/24 to check to see if the contacts had came in and I was told no. Today, 9/27/24 I called and asked the status of order. She told me they were in and were checked in on 9/18/24. There seems to be an issue with letting customers know when contacts are in or the contacts getting lost within this location. The lady I spoke to today was very nice and helpful but it is frustrating as a customer to not be called when my order comes in or be told my order is not in when it really is in.
Shamyra was very helpful with our visit today. She helped my son pick out two frames and ended up saving me some money as well. Great store highly recommend.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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