America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
Initial visit was VERY disappointing. Worker had her small daughter there and was more concerned about daughter than me as a customer. Tinting of lens options were not explained to me. When I went back to pick up my new glasses, they just handed them to me. I said " Is that it?", and they said "yes". I went back again and complained about my glasses not meeting my expectations. This time, the assistant manager, Deserea took care of me. She was wonderful and knew her job well. I told her my concerns about my initial visit. I won't go back there again.
Dr. was 40 minutes late. I was sent home with the incorrect prescription and when I called they told me I would have to come back in to get it. The Strongsville store is 25 miles away. They could not email it, over night it and did not have any other suggestions except to put it in the USPS mail. Les Huffman did not return a telephone call. He does not represent the company well. Two employees hung up on our conversations. They do not represent the company well. Another family member went out of their way to pick up the prescription and tried to speak with Les but was told he is so busy and not sure he would have the time to call. More than once, I was told how understaffed their office is. These are not customer’s problems, customers should be a priority. Two of us are waiting for calls back from Les and have not received one. We were given a 1-800-411-1162 National company care number for any complaints. No one in the store wanted to help. The National care company was notified and seemed to handle the call professionally. Let’s see if our calls are returned or the District Manager contacted. Customer Service is a key component to any business along with who represents them. Please, choose another company to schedule your appointments with. Costco actually had great service and did a great job!!
My Mother is the one who told me about America’s Best, she said she had a very good experience so i decided to try them out myself. When i very first went i had an appointment set for 11:30 am, I then seen the eye doctor at 11:58. I did not leave America’s best until 12:30. Today(7/6/24) I went to go pick up my new glasses. When i had came in they were very packed, the woman who was at the front desk said it would take a few minutes before they got to me. There was a man who then came behind me saying he was there to also pick up new glasses. That man was taken care of before i was. The woman watched him cut me in line and proceeded to say nothing. Or tell the coworker that i should have been taken care of first. There seems to no order there unfortunately, they are really really nice and great at what they do. However if you set your appointment early prepare to be there an extra couple of hours then expected.
Wow where do I start… my fiancé made an appointment for an eye exam and glasses. The first appointment we made was rescheduled because they said their machines were not working. Ok that’s fine.. so we go in for the rescheduled exam they give him the 3 eye tests and then tell us there is no doctor here… what? Why are we here then? So they apologized and said we will get you in the following week to see the doctor…we show up today for the appointment and the front desk girl says there is no doctor here. WHAT???? This place is a joke we will never ever go back and will tell everyone about our experience.. wasted gas and left work early both times to make the appointments. I told the girl I work for doctors and surgeons and we would never ever let a patient come in if there was no doctor. Don’t even bother to apologize we don’t want to hear it. The most unprofessional disorganized business I have ever been to. Also we got a text saying our appointment was cancelled after we left.. NO it wasn’t cancelled we walked out!!! And will not be back.
This is the second time I've been to this location. First time I had no issues however my glasses did break and they were Not able to fix them so no big deal I ordered a new pair. However I went back twice within 30 days and they still just don't fit right again okay no problem then my father, he had biofocals done and was not able to see very well through them maybe because they were bigger frames than he's used to so they were awesome and they remade them for him. However I get two messages that the glasses were in so two times my dad went up there and two times they said no your glasses aren't in. So I call them and I said I received two notifications the glasses are in what is the story. The lady who answered the phone says the frames are in the lenses aren't okay okay so.. she said the person that scanned that in thought they were complete glasses but they weren't. So it's just the inconvenience Factor that I'm not very happy with. Also what do you expect for free eye exam and two pairs of glasses for $69.95 you get what you pay for. However the doctor was fabulous!
Never go here!!!!! Sloppy, eating in the exam rooms, watching Netflix, so unprofessional! Arrived at 11:40 for my 12 appointment and didn’t get seen until 12:45. Best part is NOBODY CARES. Then I left, without the correct information, not knowing until I got home. Place and people are a joke.
Their machines couldn’t take my eye picture for a suprise virtual visit. Doc can’t measure anything unless he has all the extras. Told me to reschedule in 3 weeks. I’ll never be back. Check to make sure you have an actual in person visit not a virtual one. What a waste of time and effort.
You get zero stars, I’ve never been treated this poorly at a business. Three cancellations, the last two were while I was there for confirmed appointments. Finally nine minutes after I left your business I received a cancellation text.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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