America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
This locations staff is always friendly towards me and provides wonderful customer service. Erin was a big help with me today and I appreciated her help. She also remembers me from previous visits which was nice. The doctors are always nice and very helpful. They are friendly with their patients and informative. I definitely will continue to be a patient at this location.
they need to train their employees better, we called we were running late. we were told “ok.” we told them our eta and just told us there was a 10 minute grace period. we get there, they take our informations, tell us to go sit in back and wait for the Md . few minutes later they tell us that there are too many people and we can’t be seen. (only 3)Wish they would have told us that when we called and we were closer to home.
They were all very nice and it was easy, but they won't tell you until after you pay that it will be two weeks before you get the glasses. Had they said it up front i wouldn't be upset, but this is ridiculous and I should have gone elsewhere. Now I have to go elsewhere to get my child glasses while I wait for these to eventually come in and waste more money.
I got 2 pair of glasses here in 2023. It was a great deal. I just went back in to get the same pair repaired. Leslie Browne did a great job repairing them, and she didnt ask for a fee. I highly recommend this America's Best.
There is an employee by the name of Drew in there that is very rude. I came into the store to get a repair using my warranty, I do not live in the state so I needed my glasses to be sent to my home state. The girl at the counter called him over for assistance because she was not familiar with the warranty process, clearly he was not either because after I had to confirm twice that he did the transaction correctly a week later the store which is not my home store called me to let me know my glasses were ready. I had to get customer service involved to get my glasses rooted back to my home store and he had no courtesy to even offer me an apology after he didn’t do his job correctly and also proceeded to get loud with me on the phone after inconveniencing me after I gave him the opportunity to confirm everything was done correctly the first time. He needs to go back thru some type of training and he also doesn’t need to be training anyone else if he is not accurate on store protocol
Jada Peay from the Rock Hill location #5311 was awesome. She helped me with my replacement glasses without any hassle. I was able to get a pair that was covered that I really like. Customer service was excellent. Thank you Jada for making my day.
Shout out to Lillie, Jada, Erin and Shay on the America's Best Team in Rock Hill!! They all went above and beyond in helping me choose the perfect new eyeglasses today. I cannot say enough about their exceptional customer service and patience in explaining all of my options!
This is my 2nd visit to this location. Everyone from the front door on threw was fabulous. Erin specifically was extremely helpful and knowledgeable about the insurance rules and pricing. Very helpful and professional.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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