America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
I arrived 30 minutes early, and Shelly along with Kathy were excellent in greeting. They both worked diligently to see if VSP was accepted. Cameron begin the eye exam, and I went to Dr. Kirby. Everyone was great, but the highlight of my visit was Christian. He gave me the best bang for my buck, and was friendly. He has superb customer service skills, and I hope he is still there when I revisit. Go visit and tell the 52 year old Michelle sent ya ❤️????
My Honey had an appt however, I did not. They worked me in at the same time that my husband was being seen. The service we received was awesome. Dr. Kerry was great! Honey had a virtual visit. I would have given this review three stars but because of Trent's and Christian's outstanding customer service, I could give no less than 5 out of 5! Trent worked with me and Christian worked with my Husband. They made it a delightful experience. Our glasses were ready a few days ahead of schedule. We were told that only one pair of my Honey's glasses were ready. Christian went the extra mile, checking their system to see when his second pair would arrive at the store only to find they were already there but had not been checked in yet. His due diligence saved us an unnecessary trip back to the store! Trent and Christian have the best customer service I've seen in this store. They were also very professional as well.
My experience at America’s Best Murfreesboro was AWESOME, from beginning to end!
I was first greeted by a very friendly woman named Kathy, who got me checked in and ready to see the doctor. I was taken back to the exam room quickly and met Christian, who was very personable as he helped get the beginning portion of my exam started. Next, I met the sweetest woman named Dutchess who helped me get set up for my virtual visit with the doctor. Even with having to deal with a tech issue, she kept a calm, collected, positive attitude and made sure I was taken care of. I was a little leery about a virtual visit because I thought it may be awkward but it was not bad at all.
Then, out to pick my glasses I went. They have a very large selection of all different price ranges. Christian and I were back together again as he walked me through many different financial possibilities to help me get the most bang for my buck.
I usually do not leave reviews but it is rare to find such EXCEPTIONAL customer service these days. The 3 of these folks deserve every minute of me typing this out. I hope they are recognized for providing such a wonderful experience and know they are appreciated.
I received the best customer service I have seen in a long time. From the time I walked in the door, I was greeted by the front desk, asked questions, and pointed in the right direction. Then, Tammy, assisted me in finding the glasses I would ultimately purchase. Tammy went above and beyond in explaining my options and addressing the concerns I have as a new glasses wearer. I left feeling like I had someone I can trust for any of my future eye needs. Excellent experience!
Only go here to get updated lens prescriptions. DO NOT TRUST THEIR RETINA SCANS. In August 2023, I went specifically for the retina scan since they were on my vision insurance and the corner of my vision was going black. They told me my retina was fine, it was just a floater, and it could take up to six weeks to resolve, to just let it resolve itself. About five weeks later, I noticed my vision get worse one night and went somewhere else for a second opinion. America's Best had missed a retina tear that, because it was misdiagnosed, turned into a macula-involved retina detachment. I had to have an emergency eye surgery to have any chance of saving any of my vision. If America's Best had referred me out or suggested I get a second opinion - anything other than tell me I was fine and to wait up to six weeks for it to resolved - normal vision could have been restored. It is still unclear how much vision I'll retain as the repair surgery created a need for cataract surgery that I am still having to wait to get. I have had three surgeries already, plus an out of office procedure, and will need the additional cataract surgery. All because America's Best does not have the proper equipment/test to check the retina when they say they do. (After a year of dealing with this and going to an eye doctor where they check my retina at least once a month for a year, I'm now used to the equipment the proper specialist use.)
Please get your retinas checked elsewhere. And check your medical insurance, apparently retina scans can be covered under medical insurance up to once a year as a screening.
Tammy was very helpful and knowledgeable and made the frame, glasses, and lenses experience awesome. She goes above and beyond and makes you feel like family and welcoming. She answered any concerns and questions and explained everything thoroughly.
Amanda Cox was thorough during the exam and explained everything about my eyes and any concerns she may have had
Ms.Tammy is the best!!!
I had a problem with my glasses.
I could not see adequately after buying 2 pairs of high end glasses.
Tammy listened to me patiently. Then, she simply said. “Could you put them on for me?”
She knew immediately what was wrong. She helped me find the correct frames and lenses.
I have no doubt when I return to pick up my new glasses they will be perfect.
If you are like me and miss stellar service from a knowledgeable professional. Then I strongly recommend you ask for Ms. Tammy. You will be glad you did.
Exam was decent, didn’t really have any answers for my concerns. However, with eye Med and insurance, I purchased my red Coach frames with progressive lenses with no line, scratch resistant, best of the progressive lenses offered, one even after receiving my glasses, they were so scratched up I couldn’t see through them. We took them back under “warranty” . After sending them back for two weeks, they came back just as scratched as they were before. Now it is time for my annual evaluation and I absolutely refused to reschedule an appt at this place and my husband is absolutely livid because we paid over $400 AFTER insurance just for the lenses to be perfect! This needs to be corrected if any future business is available.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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