America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
Store associate Lynsey is amazing!! Her personality is so welcoming. She was very patient as I asked a million questions about pricing. She was also very informative; If she didn’t know something, she would look up the answer or go ask someone. I appreciate her wonderful customer service.
I don’t like to write unfavorable reviews, but the treatment my 72-year-old grandma received today was rude and unnecessary. To begin, she relies on her glasses and only takes them off to sleep or shower.
Today, I brought her to this location to inquire about replacing her lenses, which had become blurry, hazy, and unusable. She had complained about the lenses just two months after receiving them, and a different location replaced them due to a manufacturer’s defect. She had purchased the extended warranty, expecting to be able to have the lenses replaced if needed.
When we arrived, the front desk staff was friendly and greeted us warmly. However, as soon as they checked her in and looked at the glasses, one woman immediately claimed that the lenses were scratched on the inside by her eyelashes. It was absurd for them to blame her natural lashes. I wish I had asked for the woman’s name, but she quickly became defensive and insisted that the problem was my grandma’s fault. My grandma does not wear false lashes, and it’s difficult to see how natural lashes could cause that kind of damage.
They asked how she cleaned the glasses, how often the cloth was washed, and with what product. It felt like they were searching for a reason to blame her. My grandma has worn glasses for most of her life and knows how to care for them properly. This wasn’t her first pair.
When we didn’t accept her explanation, she said she’d take the glasses to the back to consult with a manager. I’m not sure if she actually spoke with anyone, but a few minutes later, she returned, sat at a computer, and said my grandma’s prescription had expired, so they couldn’t replace the lenses—not even under the warranty she had paid extra for. We weren’t asking for a new prescription, just for the lenses to be replaced with the same prescription . She then said there was nothing more she could do unless we made a new appointment, which would mean an additional fee.
My grandma is retired and on a fixed income, so new eyeglasses are a luxury. The glasses she was trying to fix were just over a year old, but she hadn’t been able to use them properly for months because the lenses were in such poor condition. She drove over an hour to get blamed and dismissed. She won’t be returning, and I wouldn’t recommend this business.
***UPDATE***
I was told I would receive a call from the district manager 2 weeks ago. Still have not received a call….
**Update to the update**
Spoke to David, the general manager, and was able to replace the frame and lenses.
Great customer service from start to finish! The Dr was very kind and informative. The staff was very welcoming and friendly from the moment I stepped in to the moment I stepped out. The staff even helped me pick out my glasses and were very sincere, knowledgeable, & patient. I went with my boyfriend and the process was still extremely fast, in and out at the same time! Overall, the staff definitely made it a great smooth experience. I will definitely be returning and recommending this America's Best location! :)
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Wonderful place to come get an eye exam and get glasses! I came with my son and both of us got an exam with Dr. Tran. He was wonderful and explained everything well. The staff was great! The front desk was friendly and the sales associate who helped me was very helpful with helping me and my son find frames and explained prices very well. I would definitely recommend getting your exam and glasses here.
The service here was OUTSTANDING from the time I checked in all the way to my 4 glasses purchased. Courtney and I had a blast she was AMAZING!! working with one hand because she had injured herself prior returned to work, still servicing customers. If that’s not exceptional customer service I don’t know what is. Then general manager Lisa came over to read my glasses measurements to verify, Courtney accuracies. I was able to share the awesomeness of Courtney and Lisa was AMAZING as well. I will return to this store again. I have them this eating because they EARNED IT!! ⭐️⭐️⭐️⭐️⭐️
Love the customer service at this location- genuinely concerned staff supported me with understanding how to maximize my insurance coverage for glasses. Dr.Tran is an excellent eye doctor & Lupita knows her stuff when it comes to getting the most for your money and still look great! I really like my selection- I will be going back!
I brought my Mom for her eye exam and we had a GREAT experience! The Doctor was very thorough and caring with my Mom. All the staff was so helpful and made us feel welcome! I will definitely be back for my glasses.
Great staff.
Brought my 12yo son in for an eye exam. Dr. Tran was awesome. Patient and super chill. Spoke to my son and explained everything to him very professionally.
Natalie helped him pick out frames, and he was happy.
Princess was the icing on the cake. Amazingly cheerful.
Little man is looking forward to picking up his glasses in a week or two.
Once again. I've been to several America's Best Contacts & Eyeglasses, but this is by far the best staff that I've found. I'm going to make an appointment for myself.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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