America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
Was referred by a friend and was super excited to get new glasses. I picked my glasses out while they ran my insurance but as soon as I sat down to continue the service went to crap! She spoke very broken English and every time I asked her a question she would point to a sales chart! Hello! I’m there to get new glasses with my new script I can’t see that stupid chart! I asked for details on what my insurance covered she said $50. Ugh no that was wrong. I asked another question and she points to the chart again. Horrible communication skills! I got up and left. Went to Walmart vision and got perfect service and communication and my insurance covered most of the purchase and I only had a $25 copay!
You need to tell your customers exactly what insurance covers before you start your selling spews and pointing at charts people can’t see!!!!!!!!!!!!
I went to America'a Best in Macedonia OH and my sales associate Simona did a great job assisting me with my glasses. Towards the end she informed me that she had some issues with finding my insurance and reached out to a young man that was not able to resolve it either. He went to get the store manager to help and then the assistant manager came over. She completely took over the transaction and the conversation. She added on different options without really going over anything and told me that my insurance wasn't in network for the frames but she would give me a discount. I felt like I was forced to make the purchase....very unprofessional. After I left I noticed all the extra charges and also that Lisa's name was on my receipt not Simona's. Simona was very professional, helpful and a pleasure to deal with. Very disappointed that after all that the assistant manager took credit for the sale. I will reach out to the store manager about my experience and return these glasses.
If you are planning to bring your children for an eye exam I do not recommend this location. Scheduled my 6 year old daughter for an exam This morning and the examiner was very impatient and rude to my child. She told my daughter that she was going to take pictures of her eyes and if she couldn’t we would need to reschedule before the actual exam even started. After struggling through the first set of pictures, the examiner asked if we wanted to continue I took that as my queue to cancel and complain to the general manager. I have two children that have completed these same types of exams and I have never experienced what happened today. The staff behaved as if this was normal behavior so I definitely do not recommend this location for parents looking to bring their children here.
If you enjoy waiting over an hour to see a doctor this is the place for you. Walked out after waiting 55 minutes. I got there and only 3 people ahead of me. Last person ahead of me finally taken by doctor at 55 min mark and realized she was the only doctor (even though there were tons of people working in there) it would no doubt been another 20-25 minutes to see the single doctor after that customer. If you are running that far behind, just call people and let them know, their time is valuable.
Everyone at this location was super helpful and friendly. Britney was one of the nicest people I have probably ever met. She was very professional as well as personable. Would definitely come back to this location from now on, even though other locations are closer.
Honestly pretty okay with the fact that I didn’t make a purchase here today. I walked in with the intention to buy with insurance (spoiler alert, they don’t take it) but I was blatantly ignored. Not greeted, not welcomed, nothing. I used to work in optical so I didn’t need help picking my frames as I chose them pretty quickly within about a ten minute time frame and proceeded to find myself a seat at an empty desk. I counted four employees yes FOUR walk past me within a twenty five minute time period- one even stating to the girl across the desks “you know there’s a girl behind you”- I finally walked up and solved the issues myself. Kev’On was nice enough once I mentioned how long I had been waiting and was gracious while I pulled my insurance- however the ten to fifteen we spent on that could’ve been resolved much earlier. To spend an HOUR in a store and not purchase anything, not be reassured, and leaving with nothing but disappointment? Yall really must be forgetting the CUSTOMER in customer service? Americas Best? Hardly.
Don’t bother going if they don’t have a doctor onsite for the day. Telehealth has glaring flaws like wait times, and it took 2 hours for a telehealth doc to tell me I had slightly red eyes which required a doctor to be on site (to prove there was no infection) and that they cannot help get my prescription. God forbid someone has mild seasonal allergies. I understand the liability, but never again will I go to an America’s Best
It was my very first visit at America’s Best and I have to admit I felt very ignored when I walked in there..No one ever greeted or approached me in any way. Not even asking me if I needed help or assistance with Anything. I finally, after trying on numerous pairs of frames, went to the desk and inquired what I needed to do to get assistance. It was not a good experience for my first visit there.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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