America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
Got there for my appointment and was told they were running an hour behind. Would have been nice to get a call or a text before I packed up my baby and drove all the way out there. I’ve seen other reviews of people waiting a long time as well. Maybe don’t schedule the appointments so close together if you can’t keep up with them. That’s poor customer service.
More like America's Worst!! Do NOT go here, especially for contacts. Went there because my eye doctor couldn't get me in and it's been too long. They didn't take my insurance, no problem but relevant for later, so I paid out of pocket, like I said too long. Had to try the contacts for a week then call to let them know they were good. Did all that and chose the option to have my script mailed out to me, since they don't take my insurance. 2 weeks later, nothing called them back, do you want us to resend it, yes please. Another 2 weeks, still nothing, I go in and was told they didn't mail it out because they didn't have stamps. Seriously? I practically begged for another trial pair since I've had this pair for 5 weeks now and they're only suppose to last 2. I was told they can't give out trial pair. So now I'm still stuck for another week at least until new ones come in. What kind business doesn't mail things out for 2 weeks because they don't have stamps? And why didn't they tell me that when I called. Very poorly run business and I will encourage anyone that asks to go elswhere
So mad I been going to this place all the time with no problem and today I went to get my glasses cause they was ready. The day I went to get an eye exam for contact they asked me if I wanted club exam promo . I told no im goodI grabbed two pairs on the 69.99 price at the end of the exam they had me to check the size to see if they fit so they can see if they confitable So when I got there to pick them up she had one pair and the one I picked wasn't the same it felt like it was a kids size and she said I order on pair glasses. I told her it was two . She telling me I order one I told her the day she she checked them she asked me if I wanted both glasses with poly lens and she said or I could do with one and the other without the poly lens . I said sure. So now I have a 0ne pair and the glasses feels like a kids pair and I never asked for club exam . So I had to pay something that I didn't asked or they screw me over and they terrible as a employee
I have been a customer for many years and it's always a positive experience. Thank you Dr. Fischetto for being efficient and always professional. Special thanks to Andrew for being the kindest person in this place. He was so helpful and had such great energy. I am always happy leaving America's Best!
This was an excellent experience from start to finish. Andrew was extremely helpful and kind to my wife and I. The doctors were great and the overall experience was a pleasure. Ask for Andrew and you’ll get the best customer service in the eyewear business!
This is the best team of opticians I’ve ever encountered. Prices are literally 1/4 of places like LensCrafters and Pearle Vision. I find a Customer Service is far superior to any other in Monroe county. There’s no need for me to wait weeks for an appointment with the optometrist, and they work really well with my schedule. I also love the skillful, patient opticians that can get my slightly abused glasses back into shape :-). Would not go elsewhere!
I am a previous customer of this place from March. The blonde woman in the front is a racist pile of trash. I got my eye exam and ordered frames the same day. I brought my mother with me and we gave the prescription she got at RGH. She pretended to take down the information, and let us shop around for over an hour. We then brought the frames my mom wanted and she told us the first two frames we brought were no longer in stock. After the third one we chose she said the prescription sheet was incomplete.
She then told us she would call RGH first thing the next Monday morning (We went on a Saturday). After the call she was supposed to call us and take the payment over the phone. Ofcourse I followed up twice and she pretended she never made that arrangement. Obviously I knew I was speaking to her over the phone.
I then went to pickup my own glasses, I asked her if a prescription was incomplete, so employees call the prescribing doctors office. She said yes. I then asked if they call RGH and she shrugged her shoulders and said “they don’t help at all”. Whatever that means.
THE FUNNY PART is that we went to the place at the mall several weeks after. Nothing was wrong with the prescription. We walked out with frames within the same hour.
This business has a racist handling customers. I had to translate for my mother because she speaks Spanish primarily. That is the most unprofessional customer service I’ve ever experienced.
Had appointment follow up for a contact lens check at 3:15. Came in 20 minutes early hoping to be seen early. There was no sense in that. Wasn't seen by Dr. until 4:45pm and wasn't out of there until 5:30pm. Had to cancel dinner reservations. I really like the Dr and prices are great but I don't think I'll be back.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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