America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
Today, November 4, 2024 at 4pm. Worst customer service ever. They will schedule you on certain day and time and when you get there, this one lady will say to the receptionist that there is no doctor while we were.in front of them. My child had been rescheduled three times already without the courtesy of calling us first that the doctor would not be in. Hell no! They won't call. Wasting our time and gasoline. They don't even seem to care. But anyhow when I asked for her prescription so we can go somewhere for her contacts, the lady said that they cannot issue the prescription without rescheduling with the doctor. Apparently they schedule patients without confirmation if the doctor will even be there. And don't call if the doctor wouldn't be able to make it. So we immediately left before I can utter unfavorable words on those unprofessional employees of America's Best Millville.
Well it's been almost 3 weeks since my exam and ordering my glasses. I decided to use my old frames and just have new lenses put in. I've called twice and my glasses still aren't in. When I had my eyes checked I was informed that if I wanted my eyes dilated, I'd have to make another appointment. I used this store once a few years back and wasn't happy. I used you again because who I was going to, moved. So now your the only game in town. I am not a happy customer and the next time, I will find somewhere else even if I have travel farther.
Five stars off top!! Customer service was superb! I had several choices of frames from various designers! From Project Runway to Sofia Vergara! The choices were awesome!! The prices were within my budget and I didn’t have to skim on the style either. I got BOTH pair I wanted! I love Americas Best and I been a customer since high school back in 1997!
Absolutely horrendous service, smells like pot to where you can't breathe, wait 2.5 hours for appt to be told after seeing Dr you can't have your prescription. Worthless untrained and incompetent employees
America's Best in Millville is just that;The best around!!! The staff is amazing as they are very friendly, courteous and helpful. I've been going there for over 20 yrs and that will not change. Thank you as always for another great experience... B.C
When u tell you, this was the most frustrating eye glass experience ever. The deception and lack of customer service is very evident. I came in to look at two frames because my current glasses were falling apart. I found two frames that I liked. However, one of the frames were discontinued, but the assistant manager insured me that I could still purchase the glasses. This week, I updated my eye prescription on this past Tuesday to purchase the 2 eye glass frames like promised. The assistant manager informed me that she would store the discontinued frames away when I came into purchase then. When working with an associate, I was informed that they couldn't find the frames. The associate further tried to pressure me to purchase another pair that was a different colored. I refused because I did not want to purchase frames that I didn't like. I was frustrated and chose not to purchase frames.
The next day, I later thought that maybe the associate didn't look well enough and spoke with the manager about the frames. The manager informed me that she found the frames but they were stored in another spot of the store. I came today to purchase both frames and the manager informed me that they couldn't sell discontinued frames. At the point, I was finished with purchasing any glasses from this location. I'm kinda grateful this happened beforehand because I can only imagine the experience it would've been like ordering the frames.
CUSTOMERS BEWARE. Do not use this location because they will tell you one thing and then another when you go to purchase glasses. My other point is: if you can't sell discontinued glasses, why leave them out on display? Like I said, it's very deceptive and they don't keep their word. I only gave the store one star because the eye doctor was good, but the associates are unprofessional and lack customer service skills. Let me spare you the aggravation.
Unfortunately I have to keep coming here for the next couple years because I purchased the eyecare club in May of 2024. I am regretting it now because the customer service and speed of service is horrific. You wait forever to be seen, and then when you finally get seen it's virtual and the equipment doesn't work so you are sitting awkwardly while they try to figure out the technical issues. I then had to call the following week to see when the trial pair of contacts was ready for pickup. I went for a follow up appointment on June 1, 2024 and was told to wait for a phone call when my contacts came in, I called today, June 14, 2024, and the girl tells me (with an attitude) I'll be getting a call later today or tomorrow. So why is it two weeks and there's no timeframe on when my contacts will be coming in? Also, why do I have to keep following up. I feel the office should have contacted me in between to provide a status. Their employees seriously need customer service training as their in-person and phone etiquette is severely lacking. Once this eyecare club is up I'm going elsewhere and never returning here.
Awful!!! My appt was 4:20pm and I didn’t get out of there until after 6:20pm and that was without even being seen for glasses. I have to go back for them. The line was so long for that too.
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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