America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Amenities
-
Restroom
Planning
-
Accepts new patients
-
Appointments recommended
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Best WLM Reviews
I don't write reviews unless the experience was that terrible. The customer service was the worst I've ever experienced. Especially the older lady who i had to work with to get my glasses fitted. She was constantly rude, made racist insults, and was very disparaging every single time i had to interact with her. It took four separate attempts to get the correct lenses in my glasses and never did happen. Ended up getting a refund after months of working with America's Worst customer service.
Wonderful Wonderful the BEST customer service I have received in a long time! Thank you Michelle for your help & greeting & Austin for your miracle magic fixing my glasses today! I will defiantly be back in January when my benefit renews for a new pair of glasses! You guys ROCK!
I had an eye exam at this location (Store # 5255) mid-october and had to come back to order my frames and lenses. Came back the following weekend and experienced the worst customer service ever. I came in and was never greeted. Walked around instead, looking for frames and noticed the guy in the pic was playing a game on his phone, looked like farmville. There were also other customers in the store. This guy never once looked up to see who is around. A group of customers walked in and were greeted right away. So I went to the counter and asked for some help and the lady behind the counter named Page Morrow (later found out that she was the GM of the store) chuckled and laughed. I asked what was so funny, she said in a snarky way - everyone wants something! At this point, I was done!! I went to the VanMall location and had shared my experience and I was told that they knew how bad of a store the Hazel Dell location was. They added that they had customers coming in to their store with the same experience as I did. They gave me the District Managers contact number, his name is Alex. I have called numerous times and even sent text messages to his cell phone and not even a reply. Based on the reviews people have left, the way these people treat customers at this location is an everyday occurrence. I will never set foot at any America's Best store ever again and will not spend a dime!
I got my frames/lenses at Warby Parker. They have the best customer service, their frames are way better and cheaper!!!
Wonderful service and absolutely the friendliest staff! Page, the General Manager, went out of her way to repair my glasses! Thank you so much for everything! Highly recommend this place to all!
While my experience at this location was not the worst, I did observe some poor behavior from a male staff member who was helping a different customer.
During my initial visit (03/21/2024, Hazel Dell), an elderly woman was also trying on glasses and requested advice from the surrounding staff. Nearly every pair of frames she showed the male staff member I mentioned before was bluntly shot down with some variation of “Those are WAY too masculine for you.”
Customer service workers, especially those working in a setting that involves the appearance of others, should not be so negative when it comes to the individual tastes of their customers. I believe honesty is of the utmost importance, but there are ways to deliver an opinion without being as harsh as he was. I also believe that we should be extra polite when speaking to our elders, which he definitely was not. It was honestly pretty upsetting for me to witness another customer be spoken to that way, especially because she was elderly and on her own.
My only -personal- gripe is the wait time for glasses. It will likely take longer than they tell you to expect. It has been 10+ days now since my appointment and they are not ready, despite being told to “call and bug them” once 5 days passed.
I’ve been seeing optometrists for over 40 years, and I can confidently say that Dr. Basha is the most knowledgeable and educational doctor I’ve ever had the pleasure of working with. Not only does he provide exceptional care, but he also takes the time to thoroughly explain everything in a clear and understandable manner. I've had issues with "dry eye" and he explained how the laser surgery 26 years ago may be the culprit but gave me some affordable solutions to manage it. He wasn't rushed and answered all my questions. I highly recommend Dr. Basha for anyone seeking top-tier eye care at an affordable price.
I just went there to get new glasses, they only cost me $85 dollars I am so happy. The staff, specifically Elijah, was extremely helpful for having me pick out the right frames. He knows what he's doing and on top of that he's really funny and made my experience there a great one so thank you, truly. I am definitely going back everytime I need new glasses, you've won yourselves a loyal customer.
As always, the people here are wonderful. Especially Nora and Dawn! They help you decide what looks good on you and they go above and beyond looking for a particular frame you're hoping for. Very good selection and very good service. Optometrist is very straightforward and extremely knowledgeable. It's easy to get an appointment, it's easy to look through their frame selection, and it's easy to pick up your glasses when they're ready. They even sell croakies!
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
How to go there