America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
Scheduled 2 appointments online and was turned away at the front desk. Completely incompetent front desk employees who claimed to take ALL insurance but couldn't verify coverage. Where I work we pre verify before a patient shows for their appointment. Understanding the importance of time mgmt. For the patient and business. Denying my husband and I care was irresponsible and hardly cost-effective for a business. I don't deal with incompetence and will never offer my business to the establishment. Poor, poor service from this company as a whole. Very disappointed and will give my experience at your facility one star and that is truly too high. Your front office needs attention to details, understanding proper verification, front desk etiquette, work preparation prior to arrival. Your website needs to state NEW patients should call to schedule so their insurance can be verified prior to your appointment. We were even then told that maybe we were out of network? Does that matter if you ACCEPT all insurance. Very unprofessional experience with this particular office.
I've been going here a few years and recently it has really disappointed me.
I ordered my contacts like usual through the Federal Way location and did not receive them. So, I called to ask about an update and was told they had already been delivered. After double checking my household and the order, I realized they had never been sent out.
I decided to order contacts on 1800 Contacts instead and they had mentioned needing a verification on my prescription through the Federal Way location and that it shouldn't have taken longer than 8 hours to verify. At end of day, I called to ask if they were able to verify my prescription and the lady who answered told me she "wasn't sure how they were supposed to do that" and laughed at me.
Overall, the customer service has done downhill and greatly disappointed me since I have been a loyal customer for so long.
Awful experience ever!! I bought 2 pair of eyeglasses & Frames from America's Best, and the lenses are not right. They are blurry and off. They don't measure eyes right. They made me hold a machine up to my eyes but they never placed and Ink dot on lenses to see exactly where my viewing pupil will sit, and sure enough, my vision is off. I also brought in a pair of my own eye glasses that needed just the right lens replaced but they gave them back to me with the left lens missing and tried to say they came into their store that way, NOT! It had both lenses when I gave them to the lady and I got glasses back with right lens only (weird/strange) they can't get anything right here. I will NEVER be back. I will go to Walmart like I usually do, at least at Walmart they measure your eyes right! In the future I recommend not treating your customers like their liars. The lenses that I got with you were only plastic/cheap, so it wasn't about the money.
Don’t expect them to hold your glasses for any length of time, or get your order in a timley manner.
No accountability for their mistakes and makes no effort to accommodate their mistakes.
Mel was not my favorite assistant.
Best place ever very understanding very patient with you if you’re someone like me who is afraid to have things blown in your eyes, they make it fun. They don’t rush you. They answer every question. It’s been a great experience.
I went in today to get my glasses repaired not expecting an eye exam at all, but the nicest girl was at the front desk. I think she said it was Tanisha. I end up making an appointment with her one that I will never regret. That is the best service I have ever ever received an American best I don’t know where she came from or where you get her from but please keep her, and you will definitely have a customer with me
First time at Americas Best and I will definitely be a customer long into the future. Rhana did a great job helping me find a solution that worked with what I wanted and fell within my vision insurance coverage. Very pleasant to work with and knowledgeable, highly recommend.
I picked the sunglasses and liked to purchase the item but the lady at the store rejected rudely to sell because the price was mistaken price. In my opinion I am entitled to pay the marked price offered by the store originally. Customers have the right to buy an item at a mistaken price!
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Sunday | 11:30 AM - 05:00 PM |
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| Monday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
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