America's Best Contacts & Eyeglasses Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
This location has been my go-to since 2019, but the service has declined drastically this year.
This is my third visit this month. The receptionist is disengaged, offering no expression representing her professional role, not tone of voice, smile, or focus. I called an hour ahead to confirm if my second glasses were ready, was told they were, but arrived to find they were lost. The staff spent an hour searching, then had to remake them. When I asked to speak with the manager about the poor service, I discovered the assistant manager was helping me—but she ignored my feedback, dismissing my concerns by saying she’s just started working here recently and not all those years I was referring to as how long I’ve been coming to this location and having a good experience.
The gentleman assisting with glasses selection was equally unprofessional, providing incorrect information, failing to mention glasses were being relabeled, and wasting my time. He was grumpy, inattentive, and failed to explain further customization options.
When I came to pick up my glasses, the technician’s attitude was no better. I asked about adjusting the nose arch, but instead of explaining alternatives, he got visibly angry that I didn’t know that all they did was fix the fitting from the sides.
There is no longer a message or email being sent to inform that the glasses arrived. I had to keep calling. To make matters worse, I overheard another customer sharing similar complaints with the receptionist, who dismissed her, saying, “that’s not my problem.”
I had never experienced how terrible decline in customer service could look like, now I understand how a nice space with a great selection of products, prices and great optometrist could also be the place I don’t want to step foot in again because of how bad the experience is with the staff. I have more respect for all the previous staff throughout the years in this location that made it seem so effortless.
A year ago I came to get my eyes checked and they gave me glasses. Today I came again, once because the glasses they gave me were scratched and another to get different and better ones, but it seems that the person in charge was not in a good mood, so we will have to make another appointment but in another place in the same company. I am not saying that they are bad. It is just that sometimes they are not in a good mood to serve customers, especially on a Sunday, which is normally free for them.
Eye examiner gave me his number for stuff other than my eye appointment! Place smells like cigarette. The employees here look like they are under the influence. They walk, talk slowly and it’s overall the worst ambience I’ve been at. The only worker that looks good and treat people properly is the receptionist on Saturday’s.
Would not recommend.
I had an exceptional appointment at America's best! I was honored to have the office manager work with me from start to finish. I felt like a VIP! She was personable, knowledgeable, and a positive energy throughout the business.
This location has potential but needs lots of attention. I was seen 10/4/2024 was told it would take about 2 weeks for my trial contact lens prescription to come back. On 10/18 I called to get a status update and was told my order was never put in. I asked to speak with a manager to voice my frustration and was placed on hold. After about 15 minutes on hold I hung up. However, the manager did return my call and found some trial lenses that were close to my prescription. Three days later, I arrived to pick up the trial lenses only to be told they don’t have my contacts lenses. I began to explain the entire situation, then the manager comes out to say my lenses were left up front.
In my opinion, staff needs more training and the entire location needs to learn better communication skills.
I visited the Bailey's Crossroads America's Best Eyeglass location on Saturday, August 21, 2024, and I was thoroughly impressed. The store had a professional and coordinated appearance, with all employees dressed in unison and those not directly attending to customers were ready to assist.
I had the pleasure of being helped by Clarence, a young man who demonstrated exceptional customer service. Despite having been with the company for less than a month, Clarence was incredibly knowledgeable and patient. He took the time to show me a variety of frames and was more than happy to help me select the perfect pair. His pleasant demeanor and willingness to assist made the entire process smooth and enjoyable.
If you're in need of eyewear and want to feel confident in your choice, I highly recommend visiting Bailey's Crossroads America's Best Eyeglass and asking for Clarence. He truly goes above and beyond—he ROCKS!
Thank you for a great experience Clarence!
Horrendous customer service. The eye doctors are kind and do a good job. But the front desk and other staff that were just slow and awful. I wasn’t seen for over an hour after my appointment time. Trial contacts were ordered for me. It took me forever to check out - 45 min after my appointment ended. Selina at the front has a ton of attitude and says she will get things done but doesn’t actually accomplish anything. I gave her my address to ship my contacts - she didn’t write anything down. I asked her about it again and she said “I got it.” Of course I don’t receive anything for 2 weeks. I call and it takes forever to get to a human. Selina answers and tells me to come in and pick them up - says she never shipped because she didn’t write down my name or address. Super super frustrating. Worst part? She told me to come in immediately to get my trial contacts and contacts prescription. So I do. And there’s no optometrist in - so I couldn’t even get my contacts prescription. Worst appointment I’ve had in a long time. Not coming back
Dear Clarence
I would like to express my sincere gratitude for the excellent service you provided during my purchase of glasses from your company. You were extremely professional and helped me a great deal in choosing the right glasses, making the entire experience both enjoyable and easy.
I truly appreciate your dedication and attention to detail in ensuring I received the best possible service. I will definitely recommend your company to anyone looking for quality glasses and outstanding service.
Once again, thank you so much for your help.
Best regards,
Mohamed Gafar
Quick Facts About America's Best Contacts & Eyeglasses
Today
Opening Hours
| Sunday | 11:00 AM - 05:00 PM |
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| Monday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
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