Amanda's 5 Star Salon Info
Amenities
From the business
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Identifies as Latino-owned
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Planning
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Appointment required
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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Identifies as women-owned
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Identifies as Latino-owned
Best WLM Reviews
Made an appointment to have a wash, set, blow dry and a consultation for extensions. Was having a great experience until the customer before me decided to complain about everything from the prices to the professionalism of the staff. She was given a consultation and informed of price prior to work starting on her hair. She refused to pay until staff informed her they would call police. She tried to tell staff what instruments to use, how to use them. I believe she came in with a hidden agenda. First she said she chose salon because of reviews, then it was location . Then it was I don’t know why I came here you have negative reviews. Then she threatened to write a negative review. When she did not get her way she called her mommy to complain some more for her. With the exception of one unpleasant and annoying patron it was a great experience and I love my hair. Will be returning in two weeks for extensions . Keep up the great work
OMG YALL.. this is thee WORST salon. Please BELIEVE EVERY REVIEW YOU SEE. I came to the salon just for a touch up.. I didn’t like how she curled my hair and asked her to fix it. She didn’t want to fix it, and kept trying to sneakily take photos of me. Literally the worst salon and I see exactly why she was the only one in there with ZERO clients.. talking about being in business for 15 years, baby you need to shut down. Then to top it off she OVER CHARGED ME. and when I called to inquire she declined my calls and later blocked me.
I wasn’t going to make a review but seeing that she does this to everyone I feel like it’s needed so you all can spend your hard earned money elsewhere. I booked an appointment online for 8/25 at 10am and the day of my appointment I get there a little before 10am and approached the building where the lights were off and nobody seemed to be inside. I then get a call from a number which was the owner and she told me she’d be 10 mins. Well 10 mins turned into an hour so now I’m sitting outside in the blazing heat waiting ???? 11am arrives and she finally gets here as I’m requesting my ride back home so I decided to stay.
She told me she would give me a free conditioner for the inconvenience which I agreed to but when it came time for her to actually do my hair I told her I wanted a silk press and she seemed confused and kept asking for a picture of the style. I finally show her a picture of what my usual stylist does and when she got done it was nothing silk about that press. It was just a simple blow out that poofed back up by the end of the night.
Also to add she tried to get me to big chop and dye my hair when i repeatedly said I didn’t want nothing more than a trim.
I got my haircut about a month ago by Kelly & she was amazing. My hair was really long & I HAD a lot of damage from bleach/color. I knew I needed to take a good amount of the length off if I wanted to get a healthy look & feel again. She knew exactly what she was doing. Her method of layering my hair was awesome (I think it’s called slicing) & I absolutely love the way my layers fall into place. She even took the time to actually style my hair! I’ve gone to other places where they barely blow dry it all the way (even though I’m paying them for it too) & she went all out with the blow dryer/ straightener. She & the rest of the staff are so nice & I’m definitely going back to get color soon. I’m happy that I finally found a stylist I can stick with. She is incredibly talented & a true artist. I highly recommend this salon to anyone, they are very welcoming to everyone.
Do not, I repeat do not book here. My appointment was for 10am on a Wednesday… I come 5 minutes before my appointment, the door is locked and salon is empty. I waited until 10:15am to call the owner, no answer. She calls me back and ask if I can move my appointment back to 11:30, doesn’t even sound apologetic. I agree simple because I had a flight to catch at 2:40pm THAT day.
To save time I went home, washed and blow dried my own hair so all she had to do was press it out.
I come back at 11:30am and NO RESPONSE. Salon is still closed and empty. I text and call her, no response. So unacceptable. BOOK ONLY IF YOU WANT TO BE DISSAPOINTED!
my hair was done well the two times i went, but since then i can't get an appointment cause she never answers the phone despite being "open" everyday. really bad customer service tbh
Had a great experience!! Amanda made me feel so welcome and was down to earth. She genuinely cared about the health of my hair and checked in on me while styling other customers. The dye job and the overall hair style was EXACTLY if not better than how I envisioned it. I’m new to the Towson area and I’ll definitely be a new regular!
Yesterday, my niece went to Amanda's to get her hair washed, conditioning treatment, trim and weave install. She arrived after school, at 3:15 for her 3:30 appointment. I told her to text me when she got started, so I could plan the evening, for pick up and such. At 4:45 I text her to ask how it was going, t which time she informed me that she had just finished being washed, and was under the dryer. I later text her at 7pm to get the status and she told me her hair had been braided but the lady had started doing someone else hair and had her waiting. I called the salon and spoke to the woman, and she told me that her hair would be done "shortly". At 9pm I arrived to the salon to find my niece with her weave half installed; and the stylist putting curlers in another persons hair. At that time, my niece told me that the stylist had stopped doing her weave, to wash and set the other person.
I waited until she got her other client under the dryer and approached her to ask about what was going on. My exact question, "is it standard procedure that you give someone an appointment, and stop several times to take walk-ins while they wait. She's been here for 6 hours and still isn't finished."
Well, that's when things hit the fan! She proceeded to yell and curse at me. Told me that because I'm black, I should be use to waiting hours at the salon, pointed at some scripture on the wall, and told me that God was going to punish me if I left her a bad review. She even threatened my niece and told her that if I continued to talk about her on the phone(I was updating my husband), she would take her hair out and make us leave.
I have a regular stylist that I go to, and in the 10 years I've been going to her, I've NEVER been in the salon for more than three hours; and I've NEVER been spoken to, or treated the way I was there.
I recorded her antics on my phone, just in case I needed it. I wish you all could see the way she behaved. Keep your money!
They do nice hair but the customer service is HORRIBLE!
Quick Facts About Amanda's 5 Star Salon
Today
Opening Hours
| Monday | 11:00 AM - 04:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 07:00 PM |
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