Alpine valley inn Info
Amenities
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Free parking
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
We made a reservation for 11/9/2024 for one night, using Booking.com.
The gentleman at the front desk was very nice, and he placed us in room 201.
And that's were it falls apart.
There were no smoking signs on most, if not all room doors. However, our room had the stench of cigarette smoke and mildew.
The mattress was covered in stains, as were the pillows. There were also stains on the chair. Nail clippings and small paper trash all over the floor. Spackle all over the walls. Very questionable substances on the floor of the bath tub. The shower curtain was covered in mold and; though it was tied up to the curtain rod, there were 7 hairs visible on the curtain.
My husband went back to the front desk and spoke with Jase. Explained the state of the room and he directed us to contact Booking.com, he approved a full refund of the room.
My best advice is, READ THE DARN REVIEWS!!! That's what my husband DIDN'T do.
I really hope they can turn the quality of the place around, because it has so much potential! And the front desk staff was SUPER nice and understanding.
We were supposed to stay at this place for two nights. When we arrived the rooms weren't ready, and we were checking in at around 7:00pm, and we're dirty. Then we were moved to other rooms and those were worst. They smelled horrible. The smell of dust and cigarettes were unbearable. We couldn't stayed here and on top of that they only refunded 1 night. Supposedly because that is the policies. These policies should only be if the guests don't want to stay for other reasons but not because the rooms are not properly clean. Don't go here is horrible even though they are at reasonable price.
You get what you pay for , cheaper isn't better in this case trust this. The best parts about the inn is the guy at the front desk is very nice and helpful, and the bed was very comfortable. The bad starts everywhere else such as the nasty carpet, fridge with mold or whatever inside, no cleaning of room the 5 days we were there
Great location but need of severe repairs. The pillows were old and stained. The rooms were beat up and trash all over property also the outside trash was not emptied in three days!
I don't recommend this hotel. Room had not been cleaned and smelled really bad. Got a refund and stayed somewhere else.
This was a great stay! Definitely not the fanciest place I've been, but the staff were all very kind, prompt, and knowledgeable. The room was clean and prepared, and we got some extra batteries for our remote right away when we asked for them. It was a really satisfactory stay! Also, I was very skeptical of the "Security deposit" that they require, but received it promptly the next morning after checkout as well. As far as I'm concerned, for the price this place is absolutely unbeatable.
First time I ever rent a hotel room without a phone I couldn’t believe I did that in the bathtub was terrible. They need to replaced maybe 10 years ago but other than that, it was OK.
My husband and I went to Helen Ga for the first time and reserved a room at this hotel.|Check in was fast and friendly and we had a 2nd floor room as requested.|The room was clean, comfortable and well stocked. The bed was AMAZING and so were the pillows…|It was relatively quiet and we were close to everything.|The room came with single cup coffee machine, Microwave, small fridge, TV and alarm clock.
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