Alpenhof Lodge Info
Amenities
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Pool
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Spa
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Free parking
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Free breakfast
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
Great location at the base of mountains next to ski lift station. We were there in early Sept 24. Our room was fairly large and comfortable. It was away from Jackson's traffic !!! Moose Wilson Road gave us GREAT access to Grand Teton NP @ a SW entrance. It was reasonably priced compared to other hotels in Teton Village. We'd stay there again.
The lodge is very old with dirty stained carpets and no working restaurant as advertised. I tried to hang my coat in the closet and the door fell of the rollers.|Paint was peeling off the wall in the bathroom and the combined tub/shower had a slick surface. If you grab the tub faucet, it rotates around. The drain is broken. |A sign on the front desk announced the elevator was not working. It was printed and|in a stand, not hastily written by hand as if it just happened. The lodge looks nothing like the pictures posted in their ads. It requires maintenance throughout. We were|shown other rooms and they were all in the same state of decay. |If you think you will be getting a lovely Bavarian lodge for your stay and meals,|don't believe it. When checking out the next day, the desk clerk refused to give|us a receipt for our overnight stay. She told us that AAA (our source for selecting|this lodging) was working with Expedia. They said Expedia would be emailing our|receipt to us. It did not happen. We could not get a person to speak to us at Expedia,|only recordings. If you would like to stay at a dismal lodge with a room offering|whiskey and gummy bears, this is the place.
Our group was scheduled some time at a nearby hot spring, but being that I had eaten lightly, we decided we were going to stop by the Alpenhof Lodge cafe on our way out.
At the time, the cafe had only a few patrons, and only two or three in line before me. I figured it would be at most a twenty or twenty five minute wait. First I ordered, and found that as I went to pay, your employee didn't catch my order correctly. A minor triviality, thinking I ordered the Granger over the Grazer. Easy to mix up when the menu planner names things too similarly together. I sat down with my party, and we talked about how nice the hot springs would feel on our bones.
Twenty odd minutes go by and I noticed that the woman before me in line just received her drink. Likewise, I noticed that two prior customers had gone up to the counter, detailing that there was something wrong with their food. Happens commonly enough to be understanding, I used to work as a server in a fine restaurant myself. However, despite being a patient man, ten more minutes went by and still not a peep on my order. As it was soon time to leave before becoming late for our hot spring appointment, I decided to address the situation.
Politely with tact, I decided to stand in line. "Surely by the time I got to the front my sandwich would be done," I thought. Ten minutes later, I was proved wrong. Now in front of the line, I asked your employee if my sandwich was on its way out and if not I'd like a refund. They kindly informed me there must have been a ticket error, and went to check, coming back several minutes later to inform me that it was now on the grill. This is when I had enough, for that was an outright lie to my face. My sandwich involved no ingredients that would require a grill. Therefore, politely, I asked for a refund. As we went over to the counter, another employee began to distract her with a different problem, and as they continued, their attention returned to yet another customer, ignoring me, and leaving me off to the sidelines.
Now I could have made a scene for my measly purchase and now having waited nearly forty-five minutes, but that's beneath me, looks bad on your company, and my party was not to be any later for the hot springs. However, in that moment, I knew that I would not be recommending Alpenhof Lodge to my clients. If the experience is like this during what I assume is your off-season, I can hardly imagine what it is like during your peak season.
***Since the above occurrence over a month ago, I have tried to email them several times, have Jackson Hole email their team, and reach out through them on socials, and I have yet to receive a response. What an injustice to be stolen from and disregarded to such a degree.
My wife and I have stayed at the Alpenhof occasionally since 1980. We've loved the European charm, the great meals and the location of the hotel. Its been slowly getting old and tired but since the new ownership has taken over its taken a nose dive. No longer the nice dinning nor the outdoor hot tub looking up at the mountain. No longer the manager with the friendly beagle. The once beautiful carpets are filthy and worn out. The beds are still comfortable. I guess we still have the memories......
We should have done our homework but this was booked several months ago. As other reviewers have often commented, the hotel requires a ground-up refurb. The staff need proper training in the arts of hospitality management and the pricing strategy revised. I would seriously consider any alternative to the Alpenhof. There are parts of the hotel, including guest rooms, that are frankly grubby. Beware of claims made on the website as these are untrue (restaurant, pool, breakfast). None of these were available but breakfast was provided in a neighbouring hotel. Never again!!
This property is very old and unkempt. The rooms are dingy and outdated. The staff is apathetic/lazy and offers no assistance whatsoever. They do NOT have a pool or spa in use so the pictures the advertise are false. They also have no bar or restaurant available. Terrible hotel. DO NOT STAY HERE!
Positive: The location to Jackson Hole. Negative: The elevator wasn?t working and there was no one to help with heavy luggage. The kitchen was closed, so we had to find other places to eat.
Had a nice time in the village. Super cute hotel I am sure the skiers love. Other than the elevator being broken and my disabled friend being put on the 3rd floor, we had a nice time.
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