Aloft Tucson University Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Reserve two rooms for November 7. Rooms were already paid for, but had to put a card on file for a dog deposit. After checking out, the rooms were charged again to the card we put on file. These charges caused overdrafting on my bank account. Charges were reversed, but no compensation for the overdraft charges or the mistake. The hotel told us to talk to our bank. I would not recommend going there because they feel it’s OK to Fraudulently charge An account without authorization.
We stayed at Aloft last weekend and was very disappointed with this hotel
The hallways and room are dark and drab!
I had to use my cell phone flashlight to use the bathroom at night. No exhaust fan and very minimal decor. We both smacked our shins on the corners of the platform bed!
No dining area except expensive snacks.
Maybe the dog bones were free?
The front checkin is a large great room - you’re standing next to tables when checking in - snack bar, cocktail bar and round reception all together!
The front of hotel doesn’t have sufficient parking to check in. We had to park on side then do underground parking.
The only positive was it was walking distance to see a UA basketball game and eat fast food.
Do not recommend!
The tap water came out gray (see image) from the faucet and shower. Maintenance was sent to my room, ran the water for multiple minutes, and agreed I could not drink nor shower in the room. Hotel refused to change my room as they anticipated selling out that night and "we can provide bottled water- you're only here for two more days". When asked, they would not help me find an alternate hotel due to a technicality in the policy saying they didn't have to do so (and they put this in writing).
Marriott corporate found me an alternate hotel at the same rate and was appalled at both the conditions ALOFT deemed acceptable and the premise's management's unwillingness to help a customer. Utmost respect for the chain, will be avoiding this facility and recommend anyone who values potable tap water do the same.
No housekeeping. Gotta call for clean towels. Meanwhile dirty towels must remain in the room for some reason? Trash is not picked up.
Staff is really nice but had to give this place a 1 star bc there is no housekeeping.
No dressers. Terrible WiFi. No sink space. No closets. Place is really dirty. Trash in elevators. You have to pay for parking in this absolute run down hotel.
Came here to visit UOfA family weekend. Prices were insanely high especially for this level Of service. This should not be associated w Marriott.
So disappointing.
We won’t be staying again.
Going to share the more objective pros and cons before getting into details of my specific stay.
Pros:
Super convenient if you're visiting someone at the UofA.
The rooms were decent, and the curtins did a great job of actually blocking light.
Cons:
The pillows were kind of bad. Lumpy and not great to use (although I found the bed itself to be fine)
The intersection is loud with traffic, so if you're on a lower floor prepare to hear it all.
You will have to pay for parking.
My Stay:
I booked my reservation for a Friday check in, Sunday check out, somewhere in the middle of that it was moved to a Thursday, Saturday stay. On me for not looking closer at the email confirmation, but I did think I needed to.
I arrived on friday and was told that since I hadn't called to change my reservation the only thing that could be done was to reinstate the Thursday-Saturday, then create a second reservation to cover Saturday to Sunday. I ended up paying for a night I didn't stay, and never planned to stay.
(Seriously, why would I call on Thursday when I never planned on staying that night?)
I was even told when I was checking out that their system had been "having some issues" and was offered a complimentary snack for the road as compensation.
Housekeeping didn't check the fridge when cleaning after the last guests, so there was leftover takeout still in it when I checked in. Sushi, to be exact. And at one point one of the elevators broke down.
Most of it was nothing on it's own that would be more than a slight annoyance, but the reservation screwup really tainted much of the stay. The unexpected leftovers didn't help any.
I'm honestly not inclined to stay there again. Two different desk people basically blowing of a reservation mixup like that doesn't give me confidence that other potential issues would be handled any better. It's a shame since it was so convenient for visiting with my daughter that weekend.
Five stars for the hotel itself, minus one for the unexpected nightly drag race soundtrack.
The room was immaculate, the bed was a cloud, and the breakfast food options could feed a small army. But let's just say, the "Fast and Furious" franchise has nothing on the real-life action happening right outside my window.
If you're a fan of impromptu car shows and the sweet symphony of revving engines, this is your paradise. If not, maybe pack some earplugs. Either way, the hotel itself is top-notch.
Avoid this place for game day! I called ahead before booking to make sure late check out was allowed. The representative lady said it would be no problem and to ask the front desk for a special arraignment. This was a lie. Rolled into town and asked for a late check out and they said “oh we don’t do that. Idk who you talked to. But you can book another night for $300.” Classic bait and switch. We were screwed so we had to check in and the place was dirty and unclean.
AVOID AT ALL COST! LOOK AT THE MOST RECENT REVIEWS. THEY ARE BAD.
This is a 3.5-4 star 3 star hotel.
It's not fancy. But it's not a 5 star hotel, it's a 3 star hotel. And 3 star hotel is basically what you get.
Pros:
- it's clean
- the bed is comfy
- the staff were nice
- the snack shop & bar have a decent selection
- shower is large with good water pressure and temperature
- the room is big with a good view
- Good full body mirror in the bathroom
- has a mini fridge
Cons:
- my bed sheets didn't fit. I even left a note for house keeping to replace the sheet because it kept popping off. And either they ignored it or all the sheets just don't fit the king beds.
- the pillows aren't great. Pretty flat
- towels are stained
- no shelf or space for toiletries in the shower
- no microwave. Which is weird when there's a fridge.
- there's no drawers or dresser
- 1 small space to hang clothes that's in the bathroom that doesn't have a vent, so it gets moist
- location is ok. But it's just not a walkable city. Thankfully, Uber is cheap and the bus is free
Overall, I would stay here again, but not for the price. I wasn't disappointed but also wasn't enthusiastic.
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