Aloft Santa Clara

The rooms and hotel amenities were good. The location was very poor - there was nothing around. The breakfast was really bad!! The hotel is supposed to be a subsidiary of Marriott, and they were giving out pre-made microwaved sandwiches as breakfast. Oil dripping from everywhere. Even Denny's have better breakfast options.

The room (Room 315) I stayed in was clean, but there was always a horrible sewer smell coming from the shower drain after being away at work for the day. I was wanting to switch rooms, but it was mentioned to the two guests before me in the check-in line that the hotel was full all week.

I have a mechanical background and am familiar with drying P-Traps. So every morning when I woke up, got back to the hotel or before bed, I would run the shower for 30 seconds to ensure the P-Trap was full. I've never seen a trap dry that fast, so I'm assuming there was a crack in it and it was leaking, or a major pressure vacuum on the sewer line was pulling the water out.

I mentioned this to the front desk attendant at check-out so hopefully they took care of it. I know that area gets a bad smell because of the marsh land around it, but it is a completely different smell. Having worked in industrial plants and settings for my whole career, I am familiar with the difference between bog smell and sewer gas. So if you happen to get Room 315 and still smell the sewer, they probably didn't take care of it.

Other than that, the room was clean for the most part. I'm really disappointed in the stay because A-Loft is one of my favorite brands to stay in, and I was just starting to travel more to the Bay and was hoping to stay here more often, but most likely not anymore. Also, the parking fee situation is weird.

Beware of room 115 -- I arrived late and the hotel was almost full so I was given the notorious room 115, which has a door directly to the lobby and a pool table right outside! In between the constant music and people playing pool at 3am, I had a horrible night. Staff were able to give me a better room (next to an elevator...) the next day. A few days later, I heard somebody else pleading with staff to be moved from room 115, so this appears to be a common occurrence. That room needs to be removed from inventory. Until then, I will never stay at this hotel again if there is a remote chance of ending up in that room since I often check in late. There are far too many other good hotel options in the area to risk it. Finally, for breakfast, they are not able to remove cheese from any of the items. Aloft hotels all serve the same breakfast items and I have never had a problem with this before. Very odd.

This place is amazing! Mike, Rosario and Isabel really made the trip I had worth while and then some! I was there to celebrate my sisters Bday and I madd a mistake with my booking. I call the staff there a few different occasions and they really took time to take care of me and accommodate! If you are looking for a place not far from the stadium, choose this place as your temporary destination! They do it right!

I stayed here for the first time a year ago and picked this hotel because it was less than a mile to my supplier. Last time was fine so I stayed here again. This stay was brief - one night - and also fine. Odds are high that I'll stay again if I come to this supplier again.||Pro:|* I love the decor in this hotel. It's really attractive.|* The bed was really comfortable.|* I like the plugs being available on the bedside table so I don't have to move furniture or crane around to plug things in.|* Last time I visited, I had time to sit outside with a drink - it was lovely and a praying mantis joined me. Very cool. (This time, I arrived after midnight and left before 8 am. I just had time to crash.)||Neutral:|* I checked in, hauled my stuff to my room, and my room key didn't work. I had to haul everything back downstairs to get the desk guy to make my key cooperate. Minor inconvenience but I'd worked and travelled and it was after midnight by the time I arrived so the trek back downstairs felt a bit herculean.|* In order to get breakfast, you have to order it off a screen and then wait for it to arrive. I had a voucher for breakfast, but needed to get gone and didn't have time to wait.||Con:|* The bathroom is not woman friendly. The trash cans don't have plastic liners. The sink is a giant bowl - you will break your neck trying to shave using the sink. The shower doesn't have any shelves or storage space for your toiletries. It also doesn't have a lip or step for your foot so if you are trying to shave in the shower, you either sit on the floor or fold yourself in half. Poor planning. |* The whole lot is oddly situated so it's a challenge to get into the lot in traffic and even more of a challenge to get back out.||Overall, it was fine and if I'm in the area, I'll be back. My goal is to eventually try out the pool.

Worst aloft ever. I have stayed in multiple alofts but the services this on provides for bonvoy members

1) hotel charging 15$ pet day for parking is ridiculous. Even aloft at sfo airport has free parking

2) rooms don’t have smart tv . Every aloft i have been to has smart tv with apps like netflix and prime. Traveling with 7 year old gets hard without this.

3) breakfast is paid and very limited options. Given its location it may be close to offices but any other breakfast joint is 5-10 mins drive.

Staying here for another 4 days will keep updating this post

Unfortunately, my experience was not pleasant. The hotel seemed pretty nice visually, but the details were not great. My first room had lots of ants spread across bathroom, vanity area, and my desk area. I requested a room switch, but it was fully booked out. I requested for my room to be sprayed down, but they only have Raid spray, which is pretty toxic in an enclosed room. The windows do not open, so maintenance can only spot treat some areas before the bug spray smell filled the entire room. Additionally, the room cleaning service did not take out my trash nor refill the lotion in my room, which worsen the ants issue. I was not able to switch room till the next day. By the next day, there were already ants inside my suitcase and my clothes.

Moving to the second room, there seemed to be no ants issue, but there's plumbing issue preventing the toilet from refilling the water tank. The maintenance guy came and fixed it, but the issue came back again the morning I was checking out.

Both rooms had okay beds, they weren't the most comfortable and both beds sink a little too much. For the price point, I think there are better hotel options with much better beds.

The last issue was related to charging station. I'm not sure if it is due to another customer or hotel staff, but someone unplugged my charging in the middle of the night. There were other empty stations, so I'm not sure who unplugged it. It was very frustrating. I wonder if there's a time limit at which you can charge your car before the staff unplugs it.

Overall, the maintenance guy responded to situation quickly, but there should be more compensation done at the management level for these kind of situation. The hotel should also have infestation remedy that is not toxic to enclosed space.

3 stars because the walls are THIN. My neighbors were watching TV and I could hear them as if they were in the room with me. They were not being loud or making any unusual noise. I am VERY grateful that the front desk agent saw I was on business and put me in the back of the hotel, away from the bar and FAR away from the elevator because of how thin the walls are.

There was a woman at one point that stepped out of her room a few doors down on the phone and I could have been on the phone with her. I have never been in a hotel with such paper thin walls.

I always travel with two different types of ear plugs, ones that take almost all sound away and ones that mute sound as if you're at a concert. Neither worked!

The bathroom is also very strange. It is not designed in a manner that's friendly for more than a solo traveler. Also the bathroom door is a weird barn door that cannot stay open. I had to prop it open with the trashcan when I showered to let the steam out.

Additionally, the closet area being in the bathroom is bad for your clothes!

Parking is also $15 per day because the lot isn't owned by the hotel despite the completely empty parking lot next door and the free street parking... Seems like a scam because what???

It's an otherwise beautiful hotel, conveniently located by the airport, with easy access to the highway.

I am not sure if I will stay on my next business trip in a month because of the thin walls and I need to be able to sleep even if an ear plug falls out in my sleep.

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