Aloft San Antonio Airport Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free parking
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
I had a great experience overall but the showerhead looked like it hadn’t been cleaned in a while. There were a few things in the restroom that were broken or missing. The bedroom was great though! The lobby was super humid and not very comfortable to hang out in.
I usually stay at Aloft if I can and this one was as expected. Comfortable room, close to nearby amenities. We were at the far end of the hall so not affected by any noise. The only minor thing was that no hand soap was provided. The gentleman who checked me in was polite and friendly.
If you've ever been to an Aloft, you know what to expect. Totally fine, no frills, and nothing fancy. The price is right and staff was fantastic. Surprisingly the fitness center was very good.
There were two employees at the picnic table and no one behind the front desk. Neither of these two employees knew how to check in a guest. I had just driven 2.5 hours and have to be at the airport for a 5:30am flight. Finally, two people, two cell phones and they got someone who could check me in. That took 17 minutes. There was no one else in line. The one person in the computer offers me a free breakfast but it doesn't open up until after I leave. She adds it's good for $10.00 from the pantry. Their prices are stupid high. Heres the best part: the room they game me in right next to the elevator shaft. On a Friday night. I am furious. I'm afraid if I go down to the lobby, to ask to change to another room that doesn't sound like a factory, no one will be able to help me. I'm here, in this room, for 5.5 hours. And the whole time, I'm not going to sleep because they won't take responsibility of my car is broken in to. What a joke. I want my money back.
Oh should I have trusted reading those low starred reviews. Staff was friendly for the most part, but they were incompetent. We had so many issues with the room we stayed in. No hot water in the shower, even when we informed them, they were not able to fix it. The sink had water running on the last morning we were there even when it was turned off and there a loud high-pitch whistling noise coming from it at the same time. They couldn't fix it, but it didn't matter at this point, we were checking out soon. There were also stains on our hotel sheets. Not once did they offer us a new room with all the issues. Great location, but the hotel needed a lot of maintenance. I will definitely not stay here again if I am ever in the area.
For a mid-range hotel, it's not bad. Location near the airport is good. They do have a shuttle which apparently can take you to and from the airport, although I did not see anything about that on the website, and thus paid for a Lyft that I didn't really need.
The front desk person was friendly and helpful at check in. There's nothing wrong with the room itself. It was simple, but comfortable, including the bed. I liked the layout of the room.
The one concerning item was the in-room safe, which was not bolted down, and it could be completely removed with ease, as seen in the photo. Any valuables in it were not really secure.
Took a last minute trip and stayed at this hotel. Very modern and nice amenities such as shuttle to any location in 3 mile radius, pool, and 24 hr gym. There is no complimentary breakfast, but you can purchase. We loved the location and the front desk staff and shuttle driver Roy were amazing! Would definitely stay again!
I was reading the mixed reviews but decided to go ahead and book. There is honestly no complaints about our stay.. the staff was really nice, the room gave us everything we needed.. a cool room, comfty bed, hot shower.. we were happy! The area is near everything! I love that. The only downfall was parking but thats to be expected in an area with restaurants around.. I was nervous my car getting broken into because of the reviews but all was well! Good stay overall !
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