Aloft Richardson Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free parking
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Ha! Marriott, ya got me. I ignored previous reviews calling out the issue of no hot water! Turns out they were right! You “replaced” the faulty equipment according to the front desk but I guess my room is special…cold water only! Better luck next time I guess. The front desk did offer to move my room but who really wants to do that at midnight. Good luck, ask for a room next door to the hot water heater and have a “pleasant stay” lol.
I’m giving a 4 star because I know how detrimental a 4 star review can impact a business. However, I initially wanted to rate 2 or 3. To start the location was phenomenal. I was lucky enough to get parking right next to the lobby door. It was huge. The bar was fantastic. There were plenty of restaurants on the same block. The staff was very helpful and understanding.
I stayed at this hotel for 3 nights total. I never got a hot shower while I was there. I complained and asked for help, They did not offer to switch rooms. The shower was very very cold. Maintenance came and could not figure it out. I complained each day and each night, The issue was not resolved.
They Beds and pillows We’re very comfortable. Top Rated compared to other Marriott locations I have to visited recently throughout Texas.
There was no lighting in the actual room just a small lamp.
The breakfast was delicious.
The hallways were hot and not air-conditioned.
The pool was also tiny for a hotel that had nine floors. Max 6 occupants
The stay was not comfortable. I stayed for two nights and had a double queen bed room. On the first night I got there late and only noticed how dim the room was. The second night I went to go sleep on the second queen bed and it was lumpy. As I was working at the desk I noticed roach crawling by my cup. It was disgusting. I would have asked for a new room but it was very late at night, around 3am in the morning. I told the manager about this and he offered me points… I didn’t think that was very accommodating, so he offered to take $25 dollars off. That was a slap in the face. This Aloft location is not a good representation of Marriott. The only thing I liked was the location.
Very nice place. The rooms are spacious, updated, loved the walk in shower, and the bar downstairs had some great drinks specials and live music one night. I got the package with breakfast and the OG Breakfast sandwich was really good. I tried some other items, but the sandwich was the best. Pool table and shuffleboard in the bar.
I was not impressed! My check-in time was 3pm; I checked in at 4:15pm and my room wasn't ready for me to check-in.
The room felt dirty. I had a wash rag that had stains on it, the water pressure for taking a shower was extremely low, no hot water (only warm), the sink had something in the drainage (look like mucus), etc..
I won't be staying here again!
What is really the measure of a place is how they handle situations that go wrong and I was very displeased with the staff's handling of a hiccup. I was in town for a conference and per the conference's website, Aloft was offering shuttle services to and from the event throughout the day. I asked the hotel about the return shuttle before I left and they said "just give us a call." When I followed their instructions and called, Aloft's front desk person said they were not going to do multiple runs to the event which is less that ten minutes away. When I asked them to honor what they told me before I left, it was a problem and I had to talk to the manager who was not the most compassionate. Apparently, the hotel and conference did not communicate what was to be offered to their clients clearly, and they took that miscommunication out on the guest, which tainted my experience with this hotel. And the manager would cut me off when I was explaining my grievance, which is just not good hospitality. Cool looking place, but I'm not crazy about the staff.
Slow wifi( forget YouTube, even outlook would reload with latest emails)
The water from the shower would suddenly turn cold in the middle of the shower and would take 5 mins to become hot again.
Asked for laundry bag and was told to come to the front desk to collect instead of someone delivering it at the room.
Spacious room and good location
Great base for a group event we had. Nice room, comfortable bed!
Really nice courtyard area out front and good restaurants adjacent.
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