Aloft Hotel Rogers-Bentonville Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free parking
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Worst bed my partner and I have ever slept on.
The amenities were great. Location perfect. The staff friendly. The tv is outdated, the internet very slow. A day later and my back and sides are still sore from the bed.
I left a 1star review from my personal gmail account and they removed it.
I have to start this review by highlighting the exceptional service provided by Lacie, the front desk evening employee. Her dedication and kindness truly set a new standard for customer service. After a grueling 20-hour drive from Florida to visit family in Arkansas, I realized I had left my pillow at the hotel. Despite the pillow being a relatively minor item, Lacie went above and beyond to ensure we retrieved it. Her genuine patience and effort were remarkable, and I can only imagine how she must handle more significant issues with the same level of care and professionalism.
A heartfelt thank you to Lacie for making our stay so memorable and stress-free. Her exceptional service did not go unnoticed, and we deeply appreciate her kindness.
I recently stayed at the hotel and found it disappointing compared to previous visits. While check-in and check-out were efficient, my room lacked a microwave and the charging station that used to be available, making it difficult to work without adequate outlets. The curtains were an unappealing color, which didn’t help the room’s aesthetics. Additionally, the hallways showed signs of neglect, with scuff marks on doors and walls. Overall, the property seems to be poorly maintained, which detracted from my stay.
Had a wonderful experience at the bar. The hotel employees were very friendly and made you feel like you were at home.Had a wonderful experience at the bar. The hotel employees were very friendly made you feel like you were at home. This hotel literally has everything you can ask for when you’re going to the hotel clean room, smell good, pet friendly and wonderful lighting. Great place to stay. Also, thank you Tori for the wonderful food and drinks.
Stayed here once before and it was decent. Tried to book a room for this coming Sunday as a platinum elite member and use my ONE free night a year with a nightly Upgrade award. 1 of 5 for staying with them so much last year and was told it was one or the other. The manager called and was unhelpful. Set on the 800 number twice for 15+ min each and they both said it was up to management. My opinion is they could care less about taking care of loyal members. It’s the 3rd time this year I’ve tried to book this free night and it’s conveniently unavailable. I’m going to look into other hotel rewards programs and see about switching. It shouldn’t be that hard to claim rewards that were that hard to come by. ????????♂️
I really wanted to like this hotel. Unfortunately, there were soooooooo many little things that made it a place that I will not return to.
It seems like they spent allot of money to renovate, but overlooked some pretty obvious things.
The lobby is cool, and the staff is super friendly. However, the rooms are not great. The bathroom is small and just awkward. The AC is very old and outdated.
Great place friendly staff. Great location. Most popular places are nearby. Trails are nice and easily accessible which was the main reason for the visit. Pool is nice and heated not allot of kids so that also is a plus. Will definitely stay again.
The customer service was awesome, the terrible nights stay was because i couldnt sleep!! There was a highway next to my window that caused a pressurized system in my room. The room felt like it was shaking, the noise was louder than my white noise machine. $240 was a lot to pay for a terrible nights sleep.
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