Aloft Harlem Info
Amenities
Other
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Air-conditioned
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Breakfast
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Parking
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Restaurant
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Star rating
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Check-in time
Best WLM Reviews
Aloft Harlem is in a convenient location in walking distance to the subway, stores, and restaurants. The staff was welcoming and the lobby and bar was nice. The rooms are small but functional. My only issue is the cleanliness of the room. The cleaning crew needs to do a much better job at this hotel. It was dusty and the bathroom needed a extra lift. Also, the hot water wasn't working but maintenance was sent up and fixed it (flipped the switch). Also, the light switches needs a serious electrical adjustment. I couldn't keep one light on without keeping another one so all the lights had to be on at the same time. Weird.
I would return if I needed to be in the area again but will make sure to let the staff know about the cleaning issue.
I came here to have a few drinks and meet up with old friends and the bartender was very pleasant. She made our drinks very strong and kept them coming. Only issue was I wish they had something to nibble on while we were drinking. The patio area was a little dirty, and the fire pit wasn’t working so we were a little cold, but otherwise than that the experience was a 6/10
A 3-star hotel that feels like a 4-star one. Despite the carpet in all rooms, it is clean and has the gym. The only downside is the location: it's slightly far from Midtown (just less than half an hour) and in a neighborhood where you need to stay alert, especially at night.
However, the New York subway, although dirty, is super efficient, so the location disadvantage becomes secondary.
Mai at the front desk has been attentive to our requests and very nice and friendly, like the rest of the staff.
For those who want to avoid spending a fortune in Times Square or nearby, I recommend it.
Unpleasant Front Desk Experience
I was deeply disappointed with the front desk staff at this hotel. They were rude, unhelpful, and dismissive. Their attitude made the check-in process unnecessarily stressful, and they were unwilling to offer solutions. A hotel stay should be welcoming, but unfortunately, the customer service here was far from hospitable. I would not recommend this property unless they improve their staff training and commitment to guest satisfaction.
Actually, I was at XYZ Lounge. If you are serving alcohol, you. business should serves small bites at a minimum. Serving only french fries says we do not care about our customer experience. And the prices for drinks were super inflayed for Harlem.
Location wise super handy. Close to central park. Express metro brings your quickly down to Midtown or even more south. Rooms are cool designed but not in a good shape. Definitely need some hard cleaning or new colors. Fitness Center is in the basement.
Not a bad stay if you have proper expectations. WARNING: if you use their valet parking, let them know at least 30 minutes before you need your car. They told me twice that it would take about 20 minutes and it took closer to 45. The room was good, just expect to hear sirens outside every so often. 5 min walk to 125 subway station which is convenient and can get you down to West Village in 20 min.
Hello! We went to NY for a weekend n
We have to go to the Columbia University so this hotel was close . The rooms are clean a little
Updated but in general good .
The front desk are not nice seems to be bother everyone you ask something specially the lady who worked on Oct 12 2024 in the morning very bad attitude I didn’t appreciate.
I think they have to nicer with the guest . Location. Depends what are you doing for us was just fine
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