Aloft Dallas Love Field Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Wow! What an unforgettable experience. As a business woman and baby boomer, I am very traditional and selective about the hotels where I stay. I was aware of the Aloft hotel brand; however, in my mind I had no reason to experience it until I had a recent business function to attend. That is when, I decided to stay there the night before.
That was a great decision that allowed me to meet Mr. Botlr, the Robot Butler for the first time. It was a great.
We had to stay here for a night while on a layover. Very pleasant short experience. The shuttle service was great. We arrived at midnight and were still able to get a ride within 10 minutes to the hotel. The driver was super nice and very helpful with our bags which I didn’t expect at that time of the night. Check in was fast and the lady checking us in was very nice as well. The room was clean and had everything we needed. The next morning at checkout the front desk attendant was very courteous and super nice as well. When we asked him when the next shuttle ran to the airport he immediately called their second driver and had a ride for us right away. Overall great experience.
From an avid Marriott rewards patron, I would like to say that this weekend that was suppose to be such a fun and memorable time with my friends was exactly that but instead it was the absolute worst experience I have ever had with aloft hotel. I am ONLY giving this place a 1 because I am unable to give it a 0 or a negative numerical review. On Friday September 27th me and my 2 friends entered into the Dallas lovefeild aloft/element hotel & when we attempted to go to the side that we know we booked at, the front desk worker immediately said “oh they’ll take you over there” referring to the element side of the building, which again we did not book. We didn’t think much of it, assuming that it all must be one system and they can see the reservation regardless. Upon checking in, the front desk worker stated to my friend who made the reservation “it seems like they spelled your name all wrong” which we thought was weird but they assured us it’s fine and gave us keys to the room. As we were getting settled in the room just chitchatting & getting ready, we hear noise at our door & someone was able to gain entry to our room. Of course, both parties being stunned, we ask the other ppl entering into the room, did you alls keys give you access to the room and they said yes. We both went downstairs to sort things out and the receptionist states “oh sorry this is their room” then attempted to lie and state that the other young ladies name was spelled the same as my friend that made the reservation which obviously was untrue. We were told they didn’t see our reservation and after you could since the frustration from us, they suddenly found it. Once we were told we needed to pack up and get moved, the hotel didn’t mention anything about what they would do to rectify this. After I bought it up, they stated they could comp the parking and give us free drink at the bar. We were accommodating & accepted.
The next day Saturday Sep 28th was one of the most terrifying experiences. There is an extremely large sliding glass door in the rooms at aloft. My friend needed to retrieve the iron from behind the glass door and when she reached out and touched the door and attempted to slide it along the silver brackets that it’s supposed to slide on, the entire glass door fell and shattered on her. My friend instantly bled out and we could see her artery in her hand. Myself & my other friend rushed her to the urgent care where she had glass in her forehead, gluts along her arms and hands and had to receive 5 stitches for her gash in her hand. After about an hour we had a manager by the name of Tim come talk to us to get a statement and was told by him that he would have to talk with corporate to see what they can do. When we also bought up the security issue from yesterday, the first words out of his mouth were “well was the deadbolt on…” completely missing the fact that these people shouldn’t have even had the ACCESS to come in at all. From there, we got our room changed AGAIN. Once back in the room we realized that the door in question was only hanging on by 1 knob and dangling off the hinge. We know this because when we were placed in a new room the sliding door in this one, had 2 secure knobs supporting the door. NEGLIGENCE. When we asked later about what they were going to do to rectify this situation, another manager, Zena, said she had no power to do anything and had to go through Tim. Tim was gone for the day and the next and again we were told by Tim that he couldn’t make any decisions such as comping the room or anything to alleviate the situation.
All in all in our stay of 2 nights, we were forced to change rooms 3 times, had a security breach by strangers having access and walking in on our room, had a negligent safety issue with the door falling and physically injuring my friend and also causing all of us emotional distress, anxiety and worry the entire weekend. And for all of this we were still charged $600 and were only given a drink at the bar and free parking (even tho it’s self park) for everything. DO NOT STAY HERE!!!
This hotel was fantastic. From the lobby to the rooms. Super clean and very nice. The staff was amazing and very friendly. Great location as well. The room cost was also very reasonable. The pool area was private and very well kept. The rooms were modern and the beds were very comfortable. Would absolutely stay here again.
Nice spot! The staff was excellent and a really cool layout for the rooms and lobby/bar area. The bartenders both nights we stayed went the extra mile to make sure we were accommodated for. Big pool and patio area too. I’d stay there again for sure.
I needed a last minute hotel room and it was after midnight so my reservation would not go through for the correct date. Somehow Marc and Candace got in there and processed my reservation with ease. I didn't give details but they saved me some heart ache because I lost the key to my airbnb behind the hotel and it was a total nightmare before I came in that morning. I just needed rest honestly and i was able to get plenty. The hotel was very quiet although it was storming outside.
I recently stayed at this hotel and it was not a good experience. Clean room, ac which is nice, but the housekeeping staff threw out 2 bags which had all of my earrings and other items in it. These bags were not in the garbage and when I asked the hotel staff they essentially called me a liar and that I needed to look again more throughly. For this reason alone it gets 1 star.
DONT EVER USE THIS SERVICE FOR LOVE FIELD TRANSPORT! They will leave you stranded at the airport and will pick you up when they feel like it. Had to call multiple times over a 45 min process to get someone to pick us up. Will never use them again, and use them at your own risk of being being lied to saying their driver is on the way and no one showing up.
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