Aloft Columbia Harbison Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free parking
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
After our house experienced a flood that required all the floors to be removed, we decided to spend the weekend out of town while the repairs were underway, taking the opportunity to explore Columbia and Charleston. We drove over two hours to reach our destination and were looking forward to relaxing with a cocktail upon arrival. We placed an online order for drinks through room service, but they never arrived. When we visited the front desk to inquire, we were told that the order hadn't been received and that the bartender had left at 7:30 PM, even though the bar was supposed to remain open until midnight.
Additionally, we discovered that the bathroom door was severely damaged and wouldn't close properly. I contacted the front desk, and the representative informed us that there was no maintenance staff on-site but that he would come up to attempt a repair. A man (not the front desk agent!) in workout clothes and sandals arrived—I'm unsure of his role—but he tried to fix the door. He managed to make it slide with force, but only very cautiously, and simply shrugged, saying that was the best he could do. I wouldn't allow the children near it, as it clearly wasn't securely on its track. By this time, our kids were asleep, so moving to another room wasn't an option, and we were all exhausted from the long day. The beds were extremely uncomfortable, and at 5 AM, we were awakened by the garbage truck banging dumpsters outside our room. The shower also sprayed water literally all over the bathroom floor so it was soaked after just a quick shower. We are relieved to be checking out today and will definitely not stay here again.
If I could give a -5 star, I would I booked three rooms at this hotel two of them were with my points and one I paid prior to arrival. When I checked in, it was like chaos no one knew what was going on. I was very shocked as I’ve always stayed at Marriott properties and in Aloft before, and this one did not meet my expectation, the carpets are stained, the walls are dirty. When we got to our rooms. They were all dirty. Nothing in the bathrooms worked properly, mold And bugs in the bathroom. This prompted me as I always do is check the mattresses for bedbugs. There were no bedbugs, but the mattresses were filthy. They had bodily fluids on all the mattresses. The sheets were dirty. It was after 11 pm and we had four children that were exhausted from their ball tournament so I when I went to the desk to ask to changed rooms they said they had no more rooms available. so I asked for clean sheets because ours were dirty. The supplied sheets that did not fit our beds. I immediately called the Marriott number because I knew I was not going to be able to spend two nights in this filthy place, I was told that Angie would give me a call. She would credit my Saturday night points and we had to look into getting my money back from the prepaid room. I booked at another Marriott property at 9am on Saturday morning I checked out of the hotel. The gal at the desk could not give me a receipt. They told me that I would have a receipt in my email. No one ever checked me out and it appeared that I stayed all weekend in all the rooms and I was emailed my receipt that’s a problem, I also and waiting for Angie to call me as she has had several messages. To call me. The health department needs to come in and shut this place down. Don’t stay here stay far away!!! I wish I would’ve read the reviews before I booked because all of these reviews talk about the filthy hotel mattresses and sheets, Angie I think you need to step up to the plate and do something. I am still waiting for my phone call , I am calling the health department and filing a complaint. I work in healthcare and there are laws about bodily fluid and and cleanliness. I also want to say that I am a gold elite member and I am so dissatisfied I’m not sure I’ll ever stay at a Marriott property again due to the lack of anyone doing anything about my situation. Angie, I hope you read this and I hope you call me.
Great location. Much if the room was not in great shape. Nothing extra included, breakfast, etc. most other Marriot properties include at least a conti breakfast or better. Staff was nice but didn't need to interact with them much. Never cleaned our room but I guess that's the post-covid trend that many hotel chains have adopted. Oh and the Internet in our room was useless. No throughput, minimal signal.
Nice clean rooms, when you walked in it smelled great! The young lady who worked overnight was very helpful and accommodating. Would definitely stay again if/ when in the area.
The first few times we've stayed here, the rooms were on point, but this last time not so much. We had to change rooms, due to the toilet making noises and not flushing properly and hair in the shower. The second room was better, but there was stains on the sheets. I don't think we'll stay at this hotel, next time we are in the area.
We chose this hotel because it had an EV charger for our vehicle. When we arrived, it was broken. Also, we booked a king bed suite and when we arrived to our room, there were ants in the bathroom that weren’t going away after killing a bunch of them. They didn’t have any other suites and moved us to a regular queen room. When I asked if we were going to be given a refund in the room rate difference, we were told a manager would call us to see if that was possible. It’s been over a week with no call.
The front desk lady was very friendly, the first room got light out so I switched to another room. The room was big the bed so super comfortable the TV was also pretty big. The hotel was quiet so am able to catch a good sleep.
I have never made a negative review, but this experience was unbelievable. I called to make reservations and the person didn't get my email correct. No problem, I gave them grace. I asked for a room with 2 televisions, but when we arrived, the additional tv was inoperable. There were wires hanging underneath. There were stains on the carpet, paint pealing from the sealing and cracks in the paint on the corners. It also lacked lighting. It was dark. Then, when I left, I asked for a receipt, the person working told me they didn't know how to print out a receipt. We have stayed here so many times. What is happening? This hotel needs improvements in so many ways. The owners are responsible.
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