Aloft Austin at The Domain Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
I booked the room at the Domain due to an event Sunday at Cap City, which is a 5 minute walk. Regarding the location- 5 stars ‘cause it’s super close. But… the Domain is super busy and not being from here, I didn’t realize it’s horrendous on a Saturday afternoon.
On the staff that helped us- Maliah and Gentry- you were absolutely amazing to us. You helped us get checked in, room switched and laughed a bit with us over the whole experience. You two brought a smile to us after a hectic afternoon/evening. Thank you for taking care of us and making our stay as amazing as it could be!
Beverly- you were amazing this morning. Woke up ready to tackle the day and you helped with a smile and amazing personality and attitude this morning.
It’s been a great stay!
From us to you all - thank you
- Glenn & Andrew Shirley ❤️
A typical three-star hotel, but with stellar six star service. Lauren, Natasha, Mike and the rest were absolutely wonderful. So friendly and accommodating. The hotel itself was average nice, but the staff really made our stay incredible. We would definitely stay there again, and if Lauren ever leaves we will follow her crew to the next hotel!
My favorite place for a staycation. Great rooms and enjoy playing pool and grabbing a drink w/ bartender mike. Extra props to the hospitality of the front desk - thanks Beverly for always offering great suggestion for the area and being awesome.
Terrible Experience - Never Staying Here Again!
I recently stayed at this hotel, and I regret every moment. First off, the location is in a sketchy part of town where I didn't feel safe walking outside after dark. It felt like a ghost town with a few questionable characters roaming around, and even the streetlights seemed dim, adding to the overall unease.
As if that wasn’t bad enough, the room had a HORRIFYING bedbug infestation! The first night, I woke up covered in bites, and when I pulled back the sheets, I saw the tiny bloodsuckers crawling all over the mattress. When I brought this up to management, they acted like it was no big deal and didn’t offer any help beyond a flimsy "we'll look into it."
Speaking of service, it was a disaster from start to finish. The staff was rude and dismissive. I had to wait 45 minutes just to check in, and every time I asked for something simple, like fresh towels or even directions, I got an attitude like I was bothering them.
Overall, if you're thinking of staying here, do yourself a favor and DON’T. Between the bugs, the terrible service, and the location, this place is a nightmare. I'd give it zero stars if I could!
We had a decent experience until we checked out. We paid a little more than we normally would for a room but it was in an area we could walk. We literally only slept in the room one night and weren't in the room other than that. We left with no issues and then we were charged more than double the original cost due to throw up all over the room. Clearly not our room as it was just us two adults. They showed video evidence in the room, but all rooms are the same and how do you know it was that room that day. The room was clean when we left as we just showered and threw away our coffee trash. No mess in the room when we left. We will never chose them as a place to stay again. It has been a nightmare. Terrible customer service
Thank you, Naliah and Lauren, for the great service and experience you ,other staff provided. This Marriott hotel, I definitely recommend. I travel a lot, and friendly vibes and smiles from this hotel never stopped. Housekeeping staff was so nice and friendly, laughed and joked, but most of all, they were very polite.
Coming here is an amazing experience Kate and Mike the bartenders at wxyz are exceptional, efficient, and very welcoming.
Best cocktails and even better company, highly recommend coming here and enjoying the Austin evening.
Absolute worst experience I’ve ever had. Everything seemed to go well, me and my wife took an extra day in Austin to have a date night while on a work trip and picked this hotel. We stayed on night, paid an additional $21.66 for parking, but here is the kicker. After checkout we were charged an additional $250!!!!! They took pictures of another room and charged it to our card for some kid vommitting in their room. There were teams there that day and the housekeeping staff was too incompetent to place the charges on the correct room. I am in the process of disputing with Marriott and will never stay at an aloft or Marriott hotel again for this incident.
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