AllCare Primary & Immediate Care Info
Amenities
Service options
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Language assistance
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Crowd
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LGBTQ+ friendly
Planning
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Accepts new patients
Other
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LGBTQ+ friendly
Best WLM Reviews
Billing department was very rude when asked for clarification. Providers use inaccurate cpt codes when billing visits. Very predatory behavior with after hours visits. They do not disclose when visits are after hours but still charge you. They charge over $100 for lab follow up visits but provide little to no information. I do not recommend this place for primary care. Go somewhere else to save yourself the headache.
The receptionist Kathy is extremely rude and unprofessional.
She stated that there is a 5 minutes grace period for my appointment and I was late for that so she can only take me as walk in and I need to wait 3hrs. But I AM NOT!!! I was here no later than 5 minutes and when I walked in there is no one at the front desk, I had to wait for her, the lady behind me also proved.
This is how your clinic proves your service? Let people wait in the front desk and tell them that they are late for their appointment?
Telehealth - and Nancy Myers. Would give zero stars if I could. PA Nancy Myers didn’t show up for a virtual appt when I was sick. Though it shouldn’t have mattered that I was sick. Just be a health professional and show up at the appt and have some accountability. I called a different AllCare office because no one answered the phone at Seven Corners, despite the “virtual waiting room” saying that the staff knew I was there and they would be getting on the call soon.
The office I called couldn’t reach them either. I had to go to urgent care instead after work, and therefore could not get my prescription before my pharmacy closed…I STILL don’t have the Rx because I can’t get it until after work today.
Just now I got a txt that I should reschedule because “I” missed the appt. Infuriating. I’m changing my primary care and submitting a complaint through the state medical board because this has directly affected my health - not having my antibiotic. FYI - Further contact via an online form has not gotten me an answer or apology. This doc or PA has awful reviews on ZocDoc as well.
Dr. Holly was great, no negatives on the quality her care. But unfortunately they do not accurately check with insurances. After telling me I was covered for a routine yearly check up I was then handed the bill of almost $800 a month later. After going back and forth with my insurance and AllCare billing, it turns out I owe the full amount personally. Very predatory behavior. I obviously never would have gone if I knew they didn't take my insurance. Extremely frustrating. Will never go back and I recommend everyone stay away. Or at the very least triple checking with your insurance before going to any appointment or receiving any treatment.
BIG NEGATIVE IS THE STAFF
The doctor is great but the receptionist and especially the nurses are super rude. They definitely need to look into that and do something about it.
Also they have tiny examination rooms which at a point feels suffocating
Dr. Holly was exceptionally kind and humorous, yet she provided thorough information about the issue I've been experiencing for a long time. She showed genuine concern for my problem and was very clear about when I should follow up with her. I greatly appreciated her direct approach, which was unlike my previous experiences. I truly enjoyed my visit with her and have decided to change my main location due to her attentiveness. After leaving, I felt that she genuinely cared about me and my well-being.
Been going here for better half of a decade for routine check ups and tests, and unfortunately, the last six months has shown major decline in experience. And also they don't do blood work anymore. A particular front desk / tech repeatedly, on more than one visit, showed lack of empathy, inept use of the computer schedule system, and basic communication with the doctor and other patients (over heard in waiting room). I was there for 3 hours to just piss in a cup. I was both misinformed and under informed. Only 3 other patients came in during that time. Not saying don't go here, just be prepared to be very hard stick with the flaky personnel and try to make yourself known to the doctor(s). Poor guy apologized so much on this one tech's behalf. The tech had no sense of fault or remorse and was rude in a kill them with kindness way.
I have had 2 awful experiences here. They sent my prescription to the wrong place and never told me what happened with it. They have no working phone number to call so it was a hassle to go back and figure out what happened with it. They didn’t even spell my name right either. Also both times they told me they accepted my insurance and both times they sent me huge bills after my visits which were a pain to figure out with my insurance company.
Quick Facts About AllCare Primary & Immediate Care
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 08:00 AM - 08:00 PM |
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 02:00 PM |
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