Alex Hotel & Suites Anchorage Airport Info
Amenities
Other
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Free parking
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Free breakfast
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
This was a lovely place to stay. My family and I spent 2 weeks in The Alex and we really enjoyed ourselves.
Good central location. Close to the airport, a plethora of parks, bus roots, and restaurants.
The breakfast is small, but free and the dinning area is very clean.
The staff is always very polite and everyone I talked to or asked for help from went above and beyond to help solve my issues.
The rooms were dated, but very clean, and way more spacious then the typical 2 queen room set up of most hotels.
The house keeping staff does a great job, I think there should just be more of them. Sometimes they wouldn't show up to clean the room until dinner.
Biggest downside for me was the lack of being pet friendly. They even refused to let me bring my (licensed) service animal, even when I showed the staff all of her paperwork. But with no other hotels available my dog had to sleep at a friend's place.
I think with some updates, a few teachable moments to the staff, and a larger cleaning crew that this place could be even better.
Stayed here after a cancelled flight and was pleasantly surprised after seeing the reviews. The shuttle driver was waiting for us when we got our baggage. The staff was very nice including the lady running the breakfast. The room was huge and clean and appeared recently remodeled. I gave it 5 stars partly because when eating breakfast I got a text that our flight was departing earlier than expected. The shuttle was on another trip and the staff called a cab and paid for it so we could make our flight. This hotel may be the best value around.
Budget hotel old and outdated. Not kept up very well. If you like to sleep with a lot of light in your room this is the place for you. No hand soap in the bathrooms. When I looked at pictures online there wasn’t any either so makes me question sanitary issues here. Not the hotels fault but it is a bit noisy from the airport but that is what makes it a good location. Shuttle from the airport was quick and easy.
The only good thing to say was the bed was comfortable, otherwise the staff were not helpful, the carpet in our first room was WET moved to another room and the toilet was broken and there was a musty smell. So glad it was just for one night! Our friends had similar issues. The FREE breakfast was very poorly made. However the shuttle driver was very nice.
Positive: the fact that it was close to the airport which was what we needed. Negative: Several thing, too many to list. This hotel is run down. the room was clean, Bathroom needed cleaned. Elevators need some attention, dont want to open. Floors are sticky. Washer and Dryer barely work.
Okay first off, we booked a room with 1 king bed but instead got two queens which happened to only be supported by box springs. Bed looked horrible.
Second, the shower did NOT work. My boyfriend tried turning it on but no water. The plate behind the knob was coming off the wall. The sink also had a heavy water pressure which made water spray everywhere.
Third, front desk was rude. The lady seemed extremely impatient and disrespectful.
Forth, the hotel itself is super outdated. Very ugly carpets and in the halls there seemed to be what I hope was a bleach stain, and some of the carpets looked blurry so I don’t know really know what to say about that.
Fifth, I woke up the second night with a giant bed bug bite right above my eye. I mean as big as me not being able to look up without seeing the bump clearly. Another was found on my right arm shortly after.
Sixth, super noisy. The walls are super thin and you can hear a normal tone conversation going on in the room next to yours.
Avoid this place. If you need to stay somewhere I recommend finding a parking lot and sleeping in a vehicle. Do not come here.
I'd seriously question some of the other reviews' validity.
From the call for the shuttle, to check in, the staff here will treat you like you are inconveniencing them just being there!
I actually can not believe this place is still open based on the staff and it appeared they treated everyone the same.
No spare power outlets in room (had to unplug the ac to charge phone).
The fridge was barely cool.
The restroom in the lobby was labeled out of service, yet staff were clearly using it?
I'd never stay here again.
Positive: Beds were very comfortable. Staff was fantastic. Shuttle to airport was superb. Negative: Overall the place was in need of some TLC, paint in our room was old, marked up and in places peeling. The place just needs some updating. For an overnight stay and flight out early, it was ok, but wouldn?t stay for a long period.
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