Albuquerque Marriott Pyramid North Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Parking
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
I attended my company holiday party about a Week ago. The hotel is under renovation so it felt alittle like a construction zone, although I’m sure the hotel will be so much better once complete. The service at the this property is top notch. The bartender for our company party was amazing. Shout out to Ethan for making a great old fashioned but more importantly making our holiday party one to remember. Thank you!
Parts of the hotel are very nice. The updated bar/dining area in the main floor is very nice. Breakfast buffet was great and the gym had nice equipment and weights. The hallways and carpet could be replaced. The a/c in our room didn't work so had to sleep with the window cracked to cool down. The staff were nice and helpful. I could tell they are trying their best. Just hope management will consider investing in updating this unique building.
I chose Pyramid North because I needed a hotel near the location of my in-laws. I knew from the website that the hotel was being refurbished. When we arrived, evidence of the construction was obvious, the reason for negative reviews I had seen. It was clear that the hotel needs updating. We did not mind, as other aspects mattered more. What really shined during our visit was the employees. They were consistently friendly and helpful, whether at the front desk, or at the bar, or in the restaurant. On our second night, some type of machinery outside our lower-floor room was whining nonstop. Early the next morning, I spoke with Kaylee at the front desk, who immediately offered to give us a different room. The room was large, a suite, larger than our original room. We slept very well on our final night. I was extremely impressed with her desire to make us comfortable. Both rooms were spotlessly clean, a tribute to the housekeeping staff. For any hotel chain, it's not the executives at headquarters who guarantee a good experience. It's the employees on the ground. I thank the Pyramid North employees for being true professionals.
Do NOT stay at this hotel! We attempted to stay in September. I had read the reviews but am not scared off by old furniture. We arrived and our first room had no working AC. Eventually we were moved to a second room. It was so gross, worn, smelly, and filthy that we would not stay. I left a neutral review at the time because the front desk allowed us to cancel our reservation and stay elsewhere. However, I have since discovered I was still charged and now need to do more follow up to try to get it resolved. Frustrating.
This is the worst Marriott I have ever stayed at, skip it if possible. One good thing, the staff is amazing and have really good attitudes. I am sure they get tons of complaints, not sure I could hold up under those circumstances.
I couldn’t believe that the hotel would host our conference while under renovation. There is only one elevator, for guest (staying on floors 2-7), housekeeping, and the construction crews (working on floors 8-10). They said there is another staff elevator somewhere, so why aren’t the construction crews using that elevator? There isn’t a lot of extra noise for the renovation, which is a good thing. The rooms definitely need updating, the carpets lift in areas and are a tripping hazard. The power switch in my bathroom was blown, see photo, so I had no electric outlet for the bathroom. Also, the whole building was freezing and there was nothing they could do about it. Most people were wearing coats and heavy sweaters during the conference. No matter how high you set the thermostat, it blew the same temperature, around 50 degrees. Luckily the hot water was hot and the shower had amazing water pressure, so taking showers to warm up was nice. I went out and purchased an electric throw to warm up my bed. The bed was really comfortable, which was a pleasant surprise. They charge $10 for parking, which is odd, it is a huge parking lot and has no competition from surrounding businesses.
I am not sure when the renovation is due to be completed, but with one elevator and 10 floors, it could take years. I won’t be staying here again.
The service at this location is beyond phenomenal. I was especially impressed with Brandy our server. She remembered our names all weekend and was super sincere in her desire to make sure we were comfortable and all our needs were met whenever we ran into her. The staff at the front desk (Kaylee) was incredibly helpful and pleasant as well. If you want great service, stay here!
The room was fairly nice. Two big problems. 1) the shower water that varies between scolding hot to ice cold without a middle. That was fun. 2) the heater that never shuts off. With the thermostat set to mid 60's, windows open, and blankets off, I still managed to break a sweat. Not even sure how the science works out considering it's close to freezing outside and the window had little effect. Subject for study.
Very run down hotel. Only one elevator is operational and all guests and staff are using it at the same time so the wait times are very long.
Very loud due to construction. (See below)
The Starbucks closed too early and there was no coffee in the lobby. The reason I was given for this is that the bartender didn't know how to make fancier coffee.
The AC doesn't work. I set it to 62 and it's more like 78-80.
I was just falling asleep and the fire alarms went off because of the renovations being done. The renovations are greatly needed as the rooms are very dingy and outdated. I spoke with another guest and she said she had ants crawling in her room.
Overall pretty disappointing for a Marriot. If this wasn't where the conference was I was attending and speaking at, I would've never booked this place or would've left and found something nicer.
This hotels only saving grace is that the staff is really nice.
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