Albany Med General Pediatrics Group Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Today my daughter Ayla had an appointment at 2:00 pm we check in at 1: 50 pm it's almost one hour but we are still waiting here at room 9 for provider.
They forget about patients and everyone who enters for the minimum lasts more than 10 hours, they change places every 3 hours without doing anything and all the staff are just talking and with the cell
We will never go back. Took forever to get someone to answers the phones to make an appointment. I was told to call back in a few months and did still had to wait months for an appointment. Specifically requested my child’s dr as she had not seen her in a very long time and wanted to discuss some things. We got there were never informed she was not there and was sent in a male dr. Staff has always been rude and disrespectful over the years but we put up with it because we loved her Dr. after years of being dumped with whoever the trainee of the month is on their rotation we are beyond done and will never return to this facility. This is only one of many situations. I would not recommend this place to anyone.
After multiple attempts to get someone on the phone, I decided to go to the office to make an appointment. While at the office I was told they couldn’t help me schedule an appointment and that all appointments are scheduled through the nurse’s triage department. The lady at the desk said to call the number. The same number I’ve been calling for hours without getting an answer. Whoever is in charge of running this place is clearly not competent enough. I left without my daughter being seen or getting an appointment. Nice to know our taxes are being put into service that aren’t working for us.
God forbid you or your child desperately need to speak with a nurse or make an appointment. It doesn’t matter what time I call I am listening to elevator music for about 30 minutes to leave a message to MAYBE get a call back.
I absolutely love Dr. Schottler, she is the only reason they got more than 1 star. She is who both of my girls have gone to since they were born and she’s phenomenal. The office itself however is horrible. No one ever answers the phone! I have called there 4 times since yesterday, sat on hold for 10+ minutes each time, and I can’t get through. There’s not even a voice mail option to leave messages. I had the same problem a few months ago while trying to get paperwork sent for my girls to switch schools and I ended up having to fax them after the third day of trying and wait two more days for someone to call me back and acknowledge my request. Ridiculous.
I’m a very upset with AMC pediatrics. I switched over from another doctors office because it was closer to me, but when you call the receptionist passes you to the nurse. They never pick up so you’re on hold or they push you off to the urgent care. My daughter needs a note for school and no one wants to see her due to them being so understaff. I asked for medical records filled the form out they said they will send it out to my address back in May!! It’s now July and still haven’t received anything called and they said my daughter needed a physical we just did that in May. I requested the records again for school and now their dad is in the office waiting 2 hours already to get paperwork for school. I’m moving my children to a different practice because clearly it looks like they care about the money and not about their patients. I use to love AMC clearly the CEO needs to come down there and look into why they have some many terrible reviews and how they lose paperwork.
I’ve been calling for the past WEEK to make an appointment for my son who needs his vaccines no one has answered the phone or they keep forwarding my call if I have to DRIVE up there to the office with my phone in my hand that is STILL ringing I’m going to report this to the state and show them the list of reviews of people not being able to make appointments for there CHILDREN to be seen these are KIDS if you don’t want to deal with answering the phone to make appointments don’t WORK IN HEALTHCARE. I WORK in healthcare there’s no reason why I’m calling different times of the day and can’t make an appointment at all for my baby.
Quick Facts About Albany Med General Pediatrics Group
Today
Opening Hours
| Monday | 08:30 AM - 04:30 PM |
|---|---|
| Tuesday | 08:30 AM - 04:30 PM |
| Wednesday | 08:30 AM - 04:30 PM |
| Thursday | 08:30 AM - 04:30 PM |
| Friday | 08:30 AM - 04:30 PM |
| Saturday | 08:30 AM - 12:00 PM |
| Sunday | Closed |
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