Albany Med EmUrgentCare Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Crowd
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LGBTQ+ friendly
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Transgender safespace
Planning
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Accepts new patients
Other
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LGBTQ+ friendly
Best WLM Reviews
I don’t normally bother to write reviews but I had such a positive experience at this urgent care, I wanted to share it. Everyone went out of their way to accommodate me from the moment I walked in the door. My insurance can be difficult to navigate but the nice lady at reception went the extra mile to figure it out for me. She was kind, friendly and helpful. The gentleman who did my intake was warm, sympathetic and completely professional. We chatted pleasantly but more importantly, I felt he took my health concerns seriously. I had a couple of things going on and he listened to everything I said, asking questions about the details to make sure the clinician who would be seeing me would have all the pertinent information.
After being shown to my room, where I only waited briefly, a lovely practitioner showed up. She went over my concerns and addressed each one. I was given the health tests I needed and a professional exam and assessment. She was nice, attentive and methodical and I didn’t feel at all rushed.
The whole experience only took an hour. The facility was very clean and the entire staff was professional, kind and excellent. I would highly recommend this urgent care to anyone.
The name of this place is a misnomer and actually dangerous. It should be called/described as a Dr.s office for same day and somewhat after hour visits. We called ahead to the main urgent care number yesterday (who looked at the Coxsackie office schedule) to ask about getting stitches there or at ER. We’re told it was ok to come in there because they were not very busy and my husband could be seen much more quickly there than at the ER. My husband had cut himself and it looked bad but unsure how bad. So we flew over there. My daughters had packed the cut and did a sort of tourniquet with towels and duct tape on it so not currently visibly bleeding, but he/they had blood all over them and they were trying to keep his arm above his head to help keep bleeding at bay. It looked bad - as in it was visibly disturbing to see them. After the woman at the front desk (who was friendly and apologetic) had called the staff in the back she said all they could do was offer an appointment at 4:00 - 3 hours later! I get being short staffed, but even the 2 other people in the waiting room were shaking their head. No other options provided. Not even a Dr or nurse who would come out to quickly assess the situation and determine the need for or to call an ambulance for us. I was panicked asking what we should do. Again told that he could be seen in 3 hours. Needless to say I made the decision to jump in the car and drive into Albany to the ER. It turns out he had severed the artery in his arm and required 4 tourniquets and then surgery. I’m not saying that they could have treated this (and if I had been able to see the wound I would have called 911 first) but any level of care or concern AT ALL, any guidance for 4 scared people asking for help, would have at least been calming. Saying you are urgent care (and we needed urgent care - if even to help transfer us on) is literally dangerous - if you are only making scheduled appointments that should be clearly noted all over the place. We wasted time driving there because we were told they could help. Again, understandable if the case was beyond their capability, but to not even assist in the slightest - again if even to just take a quick look at him and call an ambulance for us - was entirely reckless on their part. If you have any question as to whether they can treat you for a possible serious condition, my recommendation would be to head to the ER 100%.
One of the better urgent care clinics I been to & I prefer this one over the other one in Catskill, they are fairly fast about getting you in and actually dealing with your health issues,
A great experience from start to finish. Front desk ladies were personable and funny. I brought my son in with a rash that was spreading with no other symptoms. The gentleman who checked us in, Dennis, was caring and gentle with my son. He asked if we were ok to have him take a strep test. Even though my son didn’t present with the normal symptoms, Dennis was concerned about the rash and said it might be indicative of Strep and let’s take extra precautions. NP Sarah met with us next and she was very sweet. She took the time to look over the rash and ask my son questions. She stepped out for a moment and came back in to tell us the strep test came back positive. My jaw hit the floor. I have never heard of anyone having this symptom of strep before. Before I left, I had to thank Dennis for trusting his gut and he was very humble about it. Thank you to all of the staff for taking such great care of my son!
Awesome people. Excellent care. The staff are compassionate and loving. I felt they really were interested in taking care of my health issue as well as my comfort and stress. Happy to be their patient. Thank you!
I believed I was dehydrated. Tried to resolve it myself, but after a day, all the symptoms are returning. I went to Urgent Care for help and was told they don't do fluids.
You would save time by calling them first and see if they would help yor situation. I was told to go to emergency room.
I am not someone to leave reviews but the experience I had with the PA today was unacceptable. I have been to this facility several other times and was treated by Dr. Shane Martin who was nothing short of fantastic. However, today I was treated by Earl Dawkins who left me confident I will never return to this urgent care again. He was rude, dismissive and borderline arrogant. Did not actively listen to any concerns, quickly cut in and dismissed any relevant information I was (attempting) to communicate and ultimately made me feel like a burden for getting treated. This lack of bedside manner should not be permitted in this setting.
Please note, the front desk women were beyond nice and helpful.
The PCA and front desk staff were nice but the PA we saw didn’t give us the time of day. I brought my son in because he was sick. He didn’t ask any questions other than to confirm that I though he had an ear Infection. He listened to his heart and lungs over his clothing which is not appropriate for a one year old. And he cut me off every time I tried to say something. He was in the room for maybe 2 minutes and I was dismissed the entire time.
Quick Facts About Albany Med EmUrgentCare
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | Closed |
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