AJ Gators Sports Bar Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeout
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Dine-in
Highlights
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Bar games
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Fast service
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Great bar food
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Great beer selection
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Great cocktails
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Live performances
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Sports
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Alcohol
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Beer
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Cocktails
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Food
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Food at bar
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Happy hour drinks
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Happy hour food
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Hard liquor
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Wine
Dining options
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Trendy
Crowd
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Groups
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Tourists
Planning
Payments
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Credit cards
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Debit cards
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I am writing to formally express my disappointment and dissatisfaction with my recent dining experience at your establishment on 10/1/2024].
After spending approximately three hours running errands, I decided to stop by your restaurant for a meal. I placed an order for buffalo honey BBQ wings (extra crispy) with fries. After a reasonable wait, I received my food and left the premises without issue. However, as I was driving home and passed by Kempsville Middle School, I decided to eat a wing. To my surprise and disappointment, the wings were improperly prepared and appeared to be undone . They were not cooked as I had ordered (extra crispy) and were far below the quality I expected.
Disturbed by this, I immediately returned to your restaurant and explained the situation to the bar server who originally took my order. I requested a refund due to the unsatisfactory nature of my meal. To my astonishment, I was informed that your restaurant has a no-refund policy and only offers credits. I found this to be incredibly disconcerting, especially considering that there was no guarantee I would return to the restaurant to use such a credit.
In an effort to resolve the issue, I reluctantly accepted a replacement order of a plain cheeseburger and fries. While I appreciate the complimentary drink that was offered as compensation for my inconvenience, the overall handling of the situation was unacceptable.
As a loyal customer who frequently dines at establishments like yours, I believe it is crucial to prioritize customer satisfaction and resolve such issues fairly. Denying refunds and limiting compensation to credits is an unreasonable policy, particularly in cases where the customer is unlikely to return. I would strongly encourage you to reconsider this policy for the sake of customer retention and the reputation of your business.
I hope this feedback is taken seriously, and I would appreciate a more satisfactory resolution to this matter.
Thank you for your time and attention.
This was my first time here, and I had an excellent experience. My server, Alyssa, was awesome. She realized I wanted to be outside away from the rush and made sure I was very well taken care of. It is so rare these days. Thank you for being so pleasant.
The nachos are a hefty portion and bomb. Nice cold beer. What else can you ask for?
Thank you, and see you again!
1/8/24 - Went here to grab a quick lunch. I have been at this location twice now. It's nice because we can bring our dog to eat with us on the patio. The staff is always super nice and great service. Our recent server Cookie was great! I recently got their lunch special the grill cheese with soup. It was just the right amount for lunch and ate the whole thing. My husband got the wings and fries. His stomach wasn't agreeing with him so he didn't eat much. The server noticed and asked if something was wrong with the wings and wanted to ensure they were cooked right or something they can do to make it better. I liked that they were willing to improve and ensure the food was done right.
I normally really really enjoy aj gators…. But the last three times I’ve been has been not acceptable especially for hiking the prices up. The horrible service rude front staff rude waiters. The horrible food uncooked cold and not correct and again the hiked up prices for the same low quality food? Make it make sense……. For example I get the gator combo have been going on Wednesday for half off (also stating they don’t do this anymore) for YEARS. In my order I replace the wings for mozzarella sticks. But lately if I’m In person or order to go I don’t receive the replacement or the original wings so I’m getting skimped but having to pay the same.. the mozzarella sticks are larger and are uncooked and they taste like they have been cooked in old oil.. I truly did enjoy this place and vouched for it but now? I’ll just go elsewhere
We’ve been going here for years. Prices keep climbing so much faster than every other bar and grill in the area. Otherwise, it’s a convenient location. Food and service are good. We paid $10 for a pint of draft beer. I’d recommend Lendys or other places for more reasonable prices.
For a first timer here, it's quite a small but nice place. TV's on every wall, a bar to the left side, booths and tables to the right for dine in, a smoking room in the back for anyone's needs, and a small jukebox for anyone to play any tunes.
The food here is quite nice with a intresting variety to choose from with sea food and classic American burgers for example. One thing I will have a sad say in is how the food can be made, they make theirs plain which isn't an issue but rather disappointing a bit with or without any additional sauses. I got myself the AJ Gater Combo Platter and it was quite intresting to have, the potatoes were very good and bursting with flavor, the mozzarella sticks were good but the breeding was very soft so they collapse very easily, the onion rings were a bit thick and hard on the onions themselves, the chicken tenders were well cooked, and the wings were smoothly made but with a band inside.
The atmosphere is enjoyable but quite loud sometimes, understandable for it being a sports bar but sometimes it can get quite louder then you would usually think. Besides that the staff were very friendly and helpful, some of them even had humor and made some relatable jokes.
Overall if you're looking for a sports bar, living close by, or like us trying to find a spot to eat then I would reccomend this to anyone passing by.
01/02/24
Always solid. Had the Reuben with potato salad. Was very good. Had a bowl of chili also. It was ok. Zero complaints.
Very rude staff- since when do you have to hunt down your server and when you finally find her, she is rude and then refuses to serve you claiming you are intoxicated. She was simply mad because I came inside and told the manager I could not find my server. We promptly left.
Quick Facts About AJ Gators Sports Bar
Today
Opening Hours
| Monday | 11:00 AM - 12:00 AM |
|---|---|
| Tuesday | 11:00 AM - 12:00 AM |
| Wednesday | 11:00 AM - 12:00 AM |
| Thursday | 11:00 AM - 12:00 AM |
| Friday | 11:00 AM - 02:00 AM |
| Saturday | 11:00 AM - 02:00 AM |
| Sunday | 11:00 AM - 12:00 AM |
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