Aiden San Antonio Riverwalk Info
Amenities
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Parking
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
Upon checking in for our Anniversary getaway into what was supposed to be a King Suite, we opened the door to two double queens with a connecting door. We returned to the concierge desk where the staff said "Uh oh what happened?" knowing full well what happened since he forgot to mention the room we booked a week in advance, they had given away. He proceeded to tell us "There is something wrong with the King bed you booked" and then added that there was nothing he could do to comp us in any way. He gave us "complimentary breakfast" which consisted of one item and one drink - a total joke if you want to call that complimentary breakfast, and told us that management would be there first thing the next day and that we may have better luck solving the issue with them. As the next morning rolled around, SURPRISE management doesn't work on the weekends. We are very upset with the lack of problem solving abilities this hotel has and not to mention the complete lack of customer service they are "able" to offer. Again, we booked a King suite and paid in full for a King size suite for our Anniversary, and were given two queen doubles with a connecting door and were told there was nothing they could do about it - and they did NOTHING about it. Not to mention, the bridal party we met in the lobby suffered from the same issues. They had several rooms booked for a bridal party months in advance and they didn't get the rooms they booked either. Spare yourself and don't book with the Aiden. It's a joke to say the least. DO NOT BOOK HERE!
The hotel is nice and clean. The area is very close to the Riverwalk. The parking is $30 and appears mandatory. There were two staff upon arrival, two guests checked in at the same time. The woman staff was very friendly and provided a list of amenities the hotel offered. She went over the bar, pool and locking of the doors hours. The other employee just provided the key with no details. This did not feel welcoming as the other guest received a better service.
We checked in the hotel for a three night stay. For the most part our experience was great for the first night. The second night we went down to the bar and was greeted by a less than pleasant bartender. The drink was horrible. I paid for it anyway. Fast forward to our last night of stay, we returned to our room after a long day out to find that our trash hadn’t been taken out nor had our beds been made. Apparently this hotel does not provide services that require tidying up the room other than putting Towels in the bathroom. When My Daughter looked behind the door next to the bathtub, we discovered a leaf, a dead leaf. Looks like when the maid picked up the dirty towels, she did not bother to sweep. As we proceeded further into the room, the trash was growing up the wall from the two days prior that we’ve been throwing things away. If I had a choice to stay at this hotel again, the answer would be no. If I want to come get a drink at the bar, the only person that could serve me would be the manager who is responsible for the bar. I will not be returning. Decided to give this hotel another chance after a horrible experience 10 years ago. At the time it was not the Aiden, however a name change and a few different colors on the wall and a fancy Lobby does not mean you get superior service. It just means you threw some paint on the walls and you said this is new, but everything is really just more of the same.
First time staying at the Aiden San Antonio hotel. The location was perfect as it is close to downtown San Antonio. A huge issue though, especially if you’re a light sleeper is the amount of traffic heard! The traffic doesn’t die down until about 2am and starts back up at 530am. It’s very difficult to sleep especially being a light sleeper.
The inside of the hotel was great! The lobby area is fantastic and attached to a bar. The bar is a bit expensive but it’s a great way to socialize. Upon entering my room, it was clean and organized. The AC was set to 67 degrees which was awesome! The bathroom/shower area is a bit smaller and crammed as the door nearly touches the toilet upon closing. During my stay I had zero issues with hot water. There isn’t a microwave in the room, which is a bummer as you have to go down to the lobby to use.
The beds were comfortable however the pillows themselves were tiny. It was difficult to get the pillows in an area to which I was fully comfortable and able to sleep.
Over it was a good experience minus the traffic nose. If you don’t mind the traffic, you should definitely try this place out. Disclaimer they do have self parking for a fee and valet for a fee.
My husband surprised me with a staycation here for my birthday. He called the hotel and they decorated the room for me. The hotel was so nice! I loved every minute of it. There is so much art and they have a really nice hotel gym. I would definitely stay here again. Staff was wonderful!
We had a San Antonio Black International Film Festival in the area and the Aiden was our host hotel. To start RJ, at the front desk, was a breathe of fresh air. His ability to make you feel welcomed in the hotel, was refreshing. His hospitality was above approach.
The Valet Marvin, and Jay (and the other guys - forgot their names) where always ready to move my car to the front so I can load and unload at a moments notice.
The room where so clean, I was amazed. The shower was strong and invigorating. The house-keeping really went above and beyond to ensure cleanliness and satisfaction.
To be so close to downtown San Antonio and be safe, clean and completely satisfied is the way a hotel should be and BRAVO to the Aiden for providing this phenomenal service.
I will be back!!
Best Hotel weve ever been:)welcomed and treated with so much respect and love! (We are members of the LGBT community ) got put on the 5th floor for comfortable sleep recomended by the woman at the front desk i believe her name was vivian! She was so kind! So many cool restaurants and bars nearby! Literally walking distance! River walk is just a short 8 min walk away! We made it even in the drizzle no problem! Love the Aiden! Comfortable sheets pillows and blankets beautifully decorated non smoking rooms! Amazing shower and even shower products that are available to buy at the gift shop as well! (U want to cuz they smell Good!!!) will definitely be coming back!!!
I so wanted to love this place, the hotel is actually very cool but unfortunately the lack of service overshadows anything aesthetic. The receptionist at front desk was rude and had no business in the hospitality field. She worked twice as hard to make every step difficult. The valet guys are lazy and disrespectful, wearing sunglasses at night should tell you all you need to know about that. The hotel is beautifully decorated, the speakeasy was delightful and the food was delicious. Unfortunately the service was horrendous! It’s very loud at night because of street racers.
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