AFC Urgent Care Cleveland TN Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Crowd
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LGBTQ+ friendly
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Transgender safespace
Planning
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Accepts new patients
Other
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LGBTQ+ friendly
Best WLM Reviews
Wait times can be long even if you check in online but that seems to be the norm for walk-in clinics especially in the colder months. It's faster to do the paperwork on the website. It's easy to use.
NP Jessi Steve was very kind. Once I got to a room the visit was really quick and to the point without feeling like I was being rushed out.
Thisis the second time I've used AFC. Both times the staff is great, the wait time is minimal, and the care is first rate. The only thing I don't like is the check in on a tablet at the desk but that's just me. I will go back if needed.
Front desk staff was argumentative regarding my insurance and was arguing about my coverage while she had another patient standing directly in front of her. She over charged me despite me explaining my insurance only requires a 20% charge as it is a coinsurance. Patients in waiting area and at front desk were staring at the interaction. It was an embarrassment. She was rude and had a poor attitude. Not at all happy with this experience. The usual front desk staff are always friendly. The two there this evening need to find work in another field if they are unable to provide better quality interaction with patients.
I walked in, didn't schedule anything, so the wait time was pretty good considering. Staff were friendly and the nurse and nurse practitioner were great. I was seen pretty quick and checked by the provider promptly.
I’ve been going to this office for a few years now and even with long wait times their staff is usually very friendly. However when I went the other day with my youngest child I was completely taken back by the receptionist Lisa. Everytime a phone rang she answered it annoyed and then hung up and said loudly “I knew I shouldn’t have answered that” She was quite loud and on the verge of HIPPA violations with the comments she was making about patients. Seemed she didn’t understand that everyone could hear everything she was saying as disrespectful as it was. It was incredibly unprofessional and to be honest made me angry. Kim however that works in the back is always very professional and sweet, my kids love her wonderful attitude. I just wish people would realize how rude it is to say certain things especially while at work.
Theirs a few people I’ve encountered here that are great. But a few that aren’t so great. I’ve took my daughter and nephew a few times and I can never get them to swab. This last time I asked bc my nephew had diarrhea and puking and coughing a male nurse said we will probably just address the diarrhea I then said I’ve came here multiple times and I can never get them swabbed he attends daycare and I don’t want him getting other kids sick crazy thing is that thought of swabbing him made no sense or seemed pointless to the male nurse. Also the wait time is ridiculous even if you pre register. I can deal with waiting I can’t deal with a doctor/ nurse not taking time out of their day to check for sicknesses besides dismissing it. I brought my daughter as well a few days prior and they dismissed her symptoms and did no testing. Apparently they either don’t want to or are understaff wouldn’t recommend coming here unless you just want their theories or ideas besides getting tested and ruling out any sickness. Will not be coming back.
Wow! My visit at this facility was exceptional. I will definitely be returning when the need arises. I was in the waiting room for less than 10 minutes and seen by a provider within 10 minutes of being in a room. My total time spent was around 45 minutes and prescription had already been called in.
The visit went very well. Front desk ladies were very nice and helpful! I not have to wait long. The nurse and PA were nice and efficient. I would’ve liked To have a more aggressive treatment for my respiratory condition, but they tend to go with the minimum.
Quick Facts About AFC Urgent Care Cleveland TN
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | 08:00 AM - 05:00 PM |
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