Advanced Medical Group Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
They input the wrong code for my insurance... This resulted in me being overcharged by my insurance. I called twice and was repeatedly transferred before being directed to a voicemail system. Never heard back from them. I confirmed the price more than twice before my appointment. The bill I received was a totally different price. So... beware????.
Update: Judging from the other reviews, this is a common issue... I'll just report them to the BBB and see if that gets a response.
While my referral and overall treatment was great, whoever handles the billing/insurance handling needs to be fired. I have had an ongoing back and forth phone calls with billing and lab Corp for me being charged a fee that is covered under my insurance as a wellness exam. I’ve been told over 4 times (and 5 months later) now that I no longer will receive late bills from lab Corp because they have been dissolved only for me to still be reviving a bill months later. Unfortunately I will no longer be seeing this clinic as they are EXTREMELY unprofessional, and don’t know how to handle numbers or insurance as obviously stated in the other reviews.
I was a patient of Dr. Victoria Do. She was a very good doctor and I liked being under her care. However, I had to switch from her as their grace period for being late is ONLY 5 minutes and it was my FIRST time being late to an appointment. I was the first appointment of the day and ran into much more traffic(there was an accident) than GPS had initially shown me. I had called at around 8 am(they open at 8:30) to let them know I'd be running about 10 minutes late. I got their answering service and they had let me know it was not a problem and that they will message the front office. Got there and the receptionist told me they did not receive any messages and turned me away. She also let me know I might have a no-show fee. How it can be a no-show fee when I did show up is beyond me. In the end, I did not get seen and they did not charge me for the no-show fee since it was my first time being late. Immediately changed my PCP as I found their late/no-show policies to be ridiculous.
I will preface this with Dr. Do is a great doctor, but her staff is completely incompetent when it comes to basic tasks of up keeping a medical office. They sent my gall bladder follow up to an orthopedic doctor even though I specifically asked to have an X-ray sent, have billed me $1500 for a physical even though my insurance is taken there and other appointments have been covered, and the staff is just rude in general. The only person I had a good experience with is Daisy who did my referrals. She’s very efficient. It’s unfortunate that Dr. Do will lose patients all to save money by hiring a staff that doesn’t know how to do their job.
Worst doctor's office I have ever been to. Please be sure to do your own research on charges and ask plenty of questions as well as follow up on the billing. They will charge you incorrectly, lie about charges and cannot explain the charges. I have been going to this office for several years when they were located on Knight road and nothing has changed. I will not be going back ever! Dr. Do is a great doctor however the un-professionalism of her staff will have patients not wanting to return. The front desk staff is rude and not helpful at all.
I really loved Dr. Do. It was my first time being at this practice for a regular annual physical. She was very kind and and I felt that she really cared to know how I was feeling. The front office and medical assistants were also great. My only negative thought is the wait time. I felt like I was there forever, maybe an hour and 15 minutes in total.
Dr. Do was excellent. However, stay sharp about their billing. I received an email with a payment portal link after my visit with a bill near $400 for a routine checkup. I called up my insurance and they insisted they covered the whole thing. When I called Advanced Medical Group, they said they couldn't find my bill or even my account. Glad I checked before paying.
If could give them a 0 I would. They are fully staffed yet the patients have to wait hours to be seen. My mothers appointment was at 9:30 am we checked in and 3 hours have passed by and still hasn't been called. At some point we were even told we didn't check in when we arrived 9:07 am. These people need to get on the ball. They lack leadership that's all they need and this facility would work great!
Quick Facts About Advanced Medical Group
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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