Access Counseling Services Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Highly recommend!!!! Dr. Rokeya Tasnin is the best. She cares deeply for her patients. Have went here for years. They offer therapy as well as medication management.
Relatively new to access,so far i have seen my counsler whois great,did a telehealth phone apt with the nurse with she was very nice,who promptly set me a phone appt with the nurse practioner this morning who will be giving me my mental health medication and maybe making adjustments or adding something new if needed for my bad anxiety issues ive had recently,and have an appointment with him next week to meet in person to keep me moving forward in a positive way hopefully so,yes kind of new but my services here so far is good!nothing to really complain about yet
Waited 1hour and 20 minutes for my appointment !!!! After 45 minutes I ask the receptionist if the Doctor was running late and was told "oh you are next" !!!
Another 35 minutes of wait time with uncomfortable stares and whispers from the staff then this happens: after already seen the nurse, an hour ago, for my vitals they sent out the BIG bouncer Nurse to tell me that they hadn't !! Oh hell no ! I left !
MY TIME IS VALUABLE TOO !! Could have done without this !! Oh, this isn't the first time I had to wait over a hour . MENTAL HEALTH HELP ? I question their ability....
Hopefully, the issues with this office staff has been "Remedied" ! I wouldn't know because I've never been back.
Everyone at Access Counceling Services has always been awesome but I recently started seeing Leslie Hunt & she has been incredible! She is a kind, compationate person that definitely puts her patients first. I feel like I'm talking to a friend when I'm in her office. She spends quality time with her patients and will make sure you get the necessary care for your situation!
I had an appointment yesterday at 9:30am, or at least I was supposed to. I was not told it was a telehealth appointment (something I would NEVER choose for myself, ESPECIALLY for a FIRST appointment). So I had gone to the physical office only to have to drive home so I could have privacy for this phonecall visit. The therapist, Chloe, never called me. I waited 10 minutes and called the office. They told me they weren’t sure why she hadn’t called me but that she could be running behind, and they sent me to her voicemail to leave her a message. I did so, hoping she was just running behind. I really needed this visit, my mental health is in the gutter. An hour later she still never called. So I called the office again, but I got their voicemail this time. I left a voicemail asking if I could please get scheduled with a different therapist and to call me back. I still hadn’t got a call from either Chloe or the office by 3:00pm. So I called back and I did get ahold of someone. I asked to schedule with someone else, they offered me an appointment 1 week out but on a day that I work all day. So I asked for a different day, and I was told that the therapists hadn’t submitted their new schedules to the office yet so they couldn’t schedule me. They offered to call me back when the schedules came out but given my experience that day I didn’t think they would ever call me back. I can’t wait on this for a call that my never come. So I told them I would be going elsewhere.
TL;DR - if you go here your therapist may not show up/call you for your appointment and they can’t schedule anyone at the moment because of scheduling issues.
Take care, everyone.
My doctor had me stable then he retired and my treatment went to hell. They changed my meds....added stuff I can't take....they don't hear what you're telling them....I am in the final stage of COPD plus a heart condition... along with my anxiety and it's a vicious circle and they don't care ...they stereotype people and seems like they think everyone is a drug addict
I am a long-term patient and have been medically stable for years. My psychiatrist recently retired and I was put into the care of a nurse practitioner. Without so much as reviewing my case and after receiving a cancer diagnosis a week prior, she decided to take me off of my anxiety medication as well as one I was taking for Tardive Dysconesia. She did this by refusing to refill my medication so that I would run out and suffer the effects as a result. I will be making a formal complaint to my insurance provider and leaving my practice. The head of nursing also just recently and abruptly quit her job. I feel for the safety of my fellow patients health.
I wish I could give a negative star! My brother has been a patient here for years. He is in desperate need of a higher level of care and 2 individuals he has seen here has told me this but they are unwilling to refer him to inpatient for help. They just keep telling him he has to come back for all these groups and appointments but he has NOT stopped using drugs. They keep saying they will look over resources at his next appointment and that was 3 months ago. Why won’t they actually help him and encourage him to get the help he actually needs. They don’t mind billing his Medicaid for all these appointments and getting paid. I’m so worried he is going to die all because they don’t want to loose a patient. I’m so frustrated I could literally just cry!!!!!
Quick Facts About Access Counseling Services
Today
Opening Hours
| Monday | 07:00 AM - 08:00 PM |
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| Tuesday | 07:00 AM - 08:00 PM |
| Wednesday | 07:00 AM - 08:00 PM |
| Thursday | 07:00 AM - 08:00 PM |
| Friday | 07:00 AM - 06:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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