AC Hotel Miami Wynwood Info
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Free Wi-Fi
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Air-conditioned
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Free Wi-Fi
Best WLM Reviews
My past stay at the AC Hotels Marriott was nothing short of extraordinary, thanks to their outstanding customer service and attention to detail. From the moment I arrived, I felt genuinely welcomed, and much of that credit goes to Roneca Carey at the front desk. Her warm smile and efficient check-in process immediately set the tone for a wonderful experience.
Throughout my stay, the staff’s attentiveness truly stood out. Housekeeping kept my room impeccably clean, going above and beyond to ensure a comfortable and spotless environment. Their friendly greetings never failed to brighten my day.
The concierge team was equally impressive, offering thoughtful recommendations for local dining and activities that enhanced my visit and made me feel like a valued guest.
Every interaction reflected the hotel’s commitment to excellence, making my stay both seamless and enjoyable. I highly recommend the AC Hotels Marriott for anyone seeking a perfect blend of comfort, hospitality, and personalized service.
A good hotel with comfy beds. The location is good for getting around town.
On the constructive side, my bathroom sink did not drain well at all. I reported it shortly after checking in but it was not serviced during my three night stay. My blackout shade also broke on my first night and would never roll back up meaning a could not let in natural light. I did not report it thinking housekeeping would notice it and report it but that did not happen which was fine. At least it was dark at night.
Overall my stay was fine but not memorable.
Loved my whole experience. We got free parking to sign up as a member which was easy. Most the front line staff was black which was comforting. We got a $30 credit for whatever we wanted in the hotel. The AC Burger was delicious. The room was clean and stacked with towels.
I asked security what time the pool closes he advised to ask the The front desk lady. She told me the pool closed at 11pm. We went up at 9:30pm and swam for 10 minutes before security came up asking me to get out the pool and told me 9pm it closes. Definitely ruined the night. Our room was near some kind of generator or something it was loud as hell sounded like a lawn mower all night.
Hotel was exceptional. Upon arrival I was not given the correct room I had booked for. They fixed it for me. Room was cool. I requested face towels twice and didn’t receive them. Had to use the medium size towels to shower. Pool was nice. Nice location.
One of the worst hotel experiences. Mold on the walls, dirty floors, bugs in my hair when I’m trying to sleep, clogged sinks and showers and now a coffee pot that didn’t work. I’m here for work for a month. First was noticing the rooms were not clean. Second I noticed I wasn’t feeling well and found mold in my room. Next I woke up with something crawling on my head, ended up being a beetle. After a day of work meet with an unsympathetic manager who informed me I had been locked out of my room and had to change rooms due to the mold. Went and packed a months worth of personal belongings to go to a room 4 floors up at the end of the hall. Upon unpacking and trying to get ready for bed the bathroom sink would not drain. They sent up maintenance he said it was fixed it was not. Woke up at 3 am to get going for work and my coffee pot didn’t work.
I recently stayed at this hotel after booking a king bedroom 7 months in advance, only to be told at check-in that they could only offer a room with two queen beds. When I questioned this, the staff informed me that the hotel only had six king rooms, and guests who arrived before me had already claimed them, despite my early reservation.
This was incredibly frustrating, as I had specifically booked the king room for a reason. No warning or notification was given before my arrival, which would have allowed me to make other arrangements if needed. When I called customer service to try and resolve the issue, they were completely unhelpful, offering no real solution or compensation for the mix-up.
I understand that things happen, but if the hotel only has a limited number of king rooms, they should either not overbook or at least inform guests ahead of time if their reservations can’t be honored. This experience made my stay far less enjoyable than expected, and the lack of support from both the hotel staff and customer service was disappointing. I won't be returning to this location.
I was here traveling for work. Rooms are beautiful but smell like animal when you change the temperature. DO NOT have any packages delivered to this hotel because although you have to utilize your room key to enter the hotel after a certain time. They withhold your packages that were delivered for “safety reasons” . Which makes no sense one being that they are your packages that you paid for and two a room key is utilized for “safety” reasons. My bed sheets were changed to stained sheets after housekeeping came in to clean. This is thee first Marriot I have ever been too that I had issues with.
I recently stayed at the AC Marriott Bonvoy in Wynwood Miami.
First, the good news. They have complimentary parking for Florida residents. The room was adequate and convenient to the transplant center, where I was going the next day.
Now the bad news. They charge a $30 destination fee, regardless of whether you use the services or not. They were supposed to issue a matching $30 credit for food and beverage. We never received that. The room had no microwave, which is very unusual in this day and age. The temperature of the fridge was set on 54 degrees and couldn't be adjusted. There was a rapid chill button that didn't work. Nothing was kept cool. The parking garage had very narrow spots and was inconvenient to the hotel. We had to leave extra early for our 7AM appointment. Since we were only staying one night, we didn't report these issues. No one asked how our stay was. I guess they didn't want to know.
Overall, there are a lot of choices in Miami. I would recommend that you choose something else.
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