AC Hotel Miami Aventura Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Made a reservation for 6 night work stay a month in advance. Night of arrival, 10:30 pm, I find out my room was canceled by their computer system due to them being booked. No contact was made with me regarding the changes their system made. I called the hotel and front desk wasn’t helpful. Called management and no answer. My company books with this hotel yearly, and I was left stranded at 10:30 pm. Severely lacks customer service
I stay here often as I am in Aventura often for leisure - visiting many of my friends. And the staff here always makes me feel that the hotel is my home away from home. It’s always special and they are all so very nice. Rooms and amenities are the basic AC ones but nice. Love the bar at night and it’s not only a great place for a drink but also for a bite to eat. Mitch, the regular bartender is great. Breakfast is also offered here and great and seeing Dorina (from Romania) who works the breakfast area always makes me smile as she is soooo nice and so accommodating and always offering great service!
Clean and great service. Great location for Avenrtura. The parking does cost $10 a night, but it is covered. There is a bar and several restaurants within walking distance. The pool and fitness area are nice. The lobby area is comfortable for meetings and work space.
I didn’t stay there because i have a condo in Aventura, FL.
We got passes to use pool. It was nice and quiet. We loved the food. The bartender was so nice and friendly.
We enjoyed every minute of it.
I had an overnight stay in the area and was looking for somewhere conveniently located between Miami and Ft. Lauderdale.
The hotel is situated in an obscure location but overall it is very nice. I felt welcomed from the time that I arrived. The rooms had a modern boutique feel and the pool area was amazing.
I would recommend if you're in the area.
Horrible experience. My shower has no hot water. When I asked to be moved to another room they said they over booked and couldn't move me. When I asked to check out early and be refunded they were unable to do so because I booked through a third party. There's no way to heat up food in your room. My trash cans have no bags. The pool area has no hot tub. Completely dissatisfied.
I must share with you the terrible and disrespectful experience I had at your hotel in Miami. I called in advance to book a room, emphasizing that I would be arriving late, after 3 AM. You assured me there would be no problem with the check-in at that hour.
To my surprise, when I arrived at the hotel after a tiring 4-hour drive I have been told that the computer program will only in an hour after my arrival , and I was simply told to move to another hotel. This is completely unacceptable! Your customer service was a total neglect of responsibility.
I expect to sleep until 10 AM, and I was not prepared for a situation where I was in the middle of the night with no where to go This is not only unprofessional but also unacceptable. I am very disappointed and feel completely unvalued as a guest at your hotel.
I demand an immediate response regarding this situation and hope you will start taking matters seriously.
I am a single female traveling for work and the cleaning crew left my room open. This was after I checked in and opted out in their app of even having my room cleaned. I reported it that night and they said they would note my account. I came back and again my room had been entered. I spoke to the manager and she told me that since she didn’t start until the afternoon she wasn’t able to manage that. She offered to move my room, but I can’t see how this would help since it’s the staff that is entering my room. She said, but don’t worry we have security, and I just found out security doesn’t start until 11 PM, which is when I had returned to my room the previous night , I called corporate and the customer service person was passionate outraged, and told me that the property would have to pay. Pay corporate, not me. I was told wait for 3 to 5 days, after I had explains that I had already cut my trip short because I felt unsafe. I am ashamed at this organizations behavior. I hope they are.
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