AC Hotel Beverly Hills Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Free Wi-Fi
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Air-conditioned
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Breakfast
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
We stayed for 2 nights on Thanksgiving week-end, Nov28-Nov30. The room was spacious and location was great. The only problem was there was no internet or TV connection the whole time that we were there. Apparently the part was not available for a few days because of the bad weather. They offered us free breakfast as compensation. When we checked out, the breakfast charge was not removed. I pointed it out to the front desk and he said that he will remove it. I asked for a new bill but he said it was already taken care of. I checked my cc acct a few days later and there was no refund. I called the hotel and talked to the manager (male) and was assured that it was removed and will take a few days to post. It’s been 20 days and still not there
Pros
The property was in good location. There were eateries and coffee shops all around it seemed.
Also offered variety of food and alcoholic beverage's at the concession in the lobby. The staff was super friendly and helpful from the valet to the receptionist to the cleaning staff. Also they have a nice waiting pool and lounge areas. They also showed us a lot of hospitality with the complimentary early check in at 2 we had our baby so it came in handy after such a long drive for her.
Cons
Room was a little smaller than expected, the time frames for the kitchen and bar weren't really ideal for us personally. I think the kitchen didn't open until 5 pm so we couldn't eat breakfast in the hotel.
Also they claimed the bar was opened at 2 but the bartender was rude and said it wasn't open until 230 even though all the posters and staff said 2.
The rooms were nice they had just small indications of it being ran down baseboards and also they have rusted metal decorations. Showers had some wear too it !Lastly they offer complimentary water in the mini fridge they didn't check and we drank a reopened water with something in it which was absolutely disgusting.
My team and I often stay at this hotel when we have work in the area. The rooms are clean and quiet and the entire staff goes above and beyond to accommodate our often wonky schedules. I wanted to call out Angel, Who worked the lobby level bar on our first night. Angel is one of the kindest most helpful bartenders I have had the pleasure of working with. He shared so many interesting stories and delicious recommendations, I could have stayed all night!
UPDATE: someone further up in the management chain reached out and was very empathetic, and took away the sting of frustration on this experience. He did an excellent job of turning around a situation that was previously mismanaged. Based on this, I’ve updated the overall rating and the service rating.
Original:
This would be a lovely hotel if it were maintained properly and had better management.
It’s beautiful and the rooms are nice.
HOWEVER, I travel for work more than 50% of the time, and this is the only hotel I’ve ever requested to leave early (only stayed 1 night out of a 2 night stay.
- the tv remote in the room did not work, so I requested a new one be sent up, which arrived around 10p
- I then discovered that the TV in the room also did not work (after speaking with the front desk, apparently this was a known issue)
- the wall of the bathtub had significant leftover hair, presumably from the last guest, both long strands and beard or pine hairs (no less than 20)
- the railing in the bathtub DETACHED from the wall when I tried to use it to stand up out of the tub
When I requested to check out, I would told at the front desk that I would not be charged for the second night if I was not staying. Apparently this front desk attendant was not well informed, because this is not true. I’ve been charged for both nights and upon speaking to the manager, they will not allow a refund for the night because it was pre-paid.
I’m a reasonable person and I understand guidelines, but in my opinion, this hotel should refund my night and be a bit more apologetic given the circumstance.
Super mod forward. Great architecture.
Angelo was very professionally accomodating with restaurant and bar service. Salmon was excellent as was the entire order. The rooftop views from pool area as well as bar on other side are amazing. Rooms were very comfortable, clean with fridge and water. Check in was easy and staff friendly. Valet smooth and helpful.
Our bar staff is amazing. I had a great time and enjoyed the drinks. ||We came out after work and felt very welcomed. ||Drinks were explained exhaustively and the variety was surprising. ||Staff was very funny and accommodating to our palate. ||I hope to visit again.
Angel the bartender was so sweet! He was great at customer service!! Would definitely come again. He was thoughtful and helpful with any questions we had and even topped our drinks. I’ll be back to see Angel!!! The hotel is very nice and comfortable as well!
Angel is awesome me delight to chat with |He served me and made me feel very welcome. I enjoyed eating and drinking.m at the bar |Will be back again next time I am in LA||More options would be Great in the food menu. But overall experience is great and worth coming back. Thank you Angel and team.
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