Abelardo's Mexican Food Info
Amenities
Service options
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Curbside pickup
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Delivery
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Drive-through
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Takeout
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Dine-in
Highlights
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Fast service
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Coffee
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Comfort food
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Late-night food
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Quick bite
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Small plates
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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College students
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Family-friendly
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Groups
Planning
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Had the Chorizo and Egg breakfast platter. It comes with a tortilla, rice & beans. Average flavors and quality. Refried beans were not warm enough. Service was pleasant but minimal. Great looking salsa bar. Place was clean and orderly. Great, bright menu board.
Atmosphere - no other customers.
I ordered a Mar y Tierra quesadilla and two fried tacos on the side. And as you can see in the photos. THEY ARE NOT FRIED AT ALL! The tortilla was just cooked on the grill. My Mar and Tierra quesadilla was disappointing half of the quesadilla was filled with just salty carne asada with cheese and the other half was filled with cheese, with about 4-5 shrimp alone NO carne asada on that side. All the other abelardos locations I’ve eaten at spread the meat evenly. I also noticed the amount of carne asada wasn’t filled how other locations fill them. This location was my favorite place to stop for food whenever I stayed the night in Des Moines or driving through. But I guess I’ll be taking my business elsewhere to a different Abelardo’s location in Des Moines or wait till I get to the Omaha/Lincoln location to eat
I have ordered food from them three times in the last two months. Each time I ordered chicken tacos have been given beef. The first time the owner argued with me and wanted to see my receipt, which I had not been given. The second time, I double-checked with them and made sure to ask if they were chicken before I left. They said yes, but they were beef. It happened again tonight for a third time, and I didn't notice until I arrived home. I will not be giving them anymore business
Best counter service Mexican food hands down. Whenever I fly back into Iowa I have to stop by for my favorites. The rowdy late night crowd from the bars is the only reason this place is below 4.5 stars. Large portions, protein lovers paradise.
We frequently order from here. And the menu must have changed recently because our order was for a number 26 which according to our menu was the choripollo. Upon picking up the order it was a beef taco. I called the restaurant to see if I could get the correct item. The staff member in the phone told me the item that I received was correct. I told her according to the menu that is in front of me right now that is not correct. She told me the menu has not changed that that I am wrong. I told her I am literally staring at the menu that we ordered from and it shows 26 being a choripollo plate. She told me again she believes that she’s right and I am wrong.
Love the food here but based off the customer service I just received it will be a long time before I order from there again.
I would normally give this place high praise, but I guess it must’ve just been a bad day. I ordered a burrito from the drive through, and when I got to my destination I got it out of the bag to find the contents falling out everywhere. So much so that it couldn’t be held in my hands. I called the restaurant and was transferred to a person who identified themself as the manager. I explained that the burrito fell apart the second I started to unwrap it, but I was swiftly cut off and told that “I wrapped that myself, and it was done properly”. I explained that I didn’t want anything other than to let them know that it was an issue. I was then told to “have some respect” and then I was hung up on. If I decide to eat at this restaurant again it will definitely not be this location.
Maybe we do stuff differently in Northwest Iowa but the experience was just not what I have came to expect from this franchise we I've always had complimentary chips to go with the salsa bar but apparently not at this location you have to pay extra for that. The service was lacking I had to walk back into the kitchen area to get the staff's attention the front counter attendant had disappeared presumably to go to the bathroom. Also regarding the presentation of the food it came in styrofoam disposable take out boxes along with a plastic Bowl. My prior experience at this franchise has been to have real silverware plates and bowls. The food itself was acceptable. But this particular location does this franchise no favors. Extremely disappointed considering I had taken family there bragging how great this restaurant franchise was. Unfortunately the latest experience did not win them over.
We ordered food on July 29th via their website. Which we have done many times before. We pull up to get our food and never received it because they claimed they never got the order on their end. Even when showing the person the receipt and showing them the charge on my card. Which. It’s hard to deny because it literally says “Abelardos Mils Civic” for the charge title and receipt. She turns us away stating she can’t make the food because she doesn’t have the order. Which I understood at the time because I understood not wanting to get in trouble for not being able to prove they had an order to fulfill.
So I end up disputing the charge with my bank. Explained everything that happened. Provided the phone number and address of this place to my back.
2 weeks later the bank has denied my refund stating the restaurant claims they have fulfilled their obligations and provided the goods/services.
I contacted my bank to notify them that this is absolutely false. They didn’t. We literally got turned away from this place because they were having system issues and didn’t have our order. My bank stated that they called this location to confirm my story and were told we were given food.
I can’t seem to get anyone on the phone let alone a manager to sort this out.
I guess the moral of the story is never order from their website or have any issues or you’ll be out money.
Edit: updating my rating from 1 star to 4 stars.
A day after leaving this review I received a text from the owner of the restaurant, Brenda. She let me know that I would be receiving a full refund within 2-3 days and offered a gift card to me.
I genuinely appreciate that this got figured out and hopefully won’t be an issue again for anyone else in the future.
Quick Facts About Abelardo's Mexican Food
Today
Opening Hours
| Sunday | 08:00 AM - 10:00 PM |
|---|---|
| Monday | 08:00 AM - 10:00 PM |
| Tuesday | 08:00 AM - 10:00 PM |
| Wednesday | 08:00 AM - 10:00 PM |
| Thursday | 08:00 AM - 10:00 PM |
| Friday | 08:00 AM - 02:30 AM |
| Saturday | 08:00 AM - 02:30 AM |
How to go there