ABAE Hotel by Eskape Collection Info
Amenities
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Pool
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
My wife and I stayed for 5 nights at Abae hotel, we didn’t want to leave. We became so attached the little apartment in South Beach that we’d say, let’s go home after a day on the beach. We had a one bedroom with a huge balcony, almost bigger than any of the room, the apartment is nicely furnished with a sofa bed just in case. Our room came with washer and dryer, dishwasher, and little kitchen with everything but the stove. There’s also a Whole Foods market where you can pick up anything you want including wine. The place was incredibly clean. It’s also a quiet part of town, so it’s easy to sleep at night. If you want to work out, there’s a football field with a track, and in a beautiful bear by park there are exercise machines outdoors for anyone to use. The walk to the beach is about 15 mins and is incredibly pleasant, and the neighborhood is very safe. I read some of the other reviews of people saying that the staff was rude, could not disagree more. The staff was very nice and helped us with whatever we needed. In fact, the day we arrived we arrived before our check in time and they still let us go to our apartment. I highly recommend this hotel if you want a real locals South Beach experience. My wife and I will be coming back again, that’s for sure. Love this place.
We stayed at Abae for the 2nd time and loved it. Again! It’s at a quiet location still walking distance from lots of nice restaurants, whole foods, Lincoln road and Ocean Drive. The rooms are small appartment with washer/dryer and dishwasher ánd cleaning every day. Small walk in closet and normal size bathroom. Perfect pool on the roof with sun loungers. For me this is the place to stay when in Miami!
The room was nice but this is a scam! They will overly charge you after you leave! I stayed for less than 24 hours they charged my card multiple times! I called to see why? And was told we messed up the sheets that was one of the charges. We never messed up any sheets!!!!! and they couldn’t explain the other 2 charges! If you stay here make sure you take pictures of everything before you leave and watch your card activate because that is why you the room is inexpensive because they are going to make up charges you after you leave…. Be careful with this hotel…
It's our third time at the hotel. Of course this is a good sign that Abae has given a excellent impression on us. |The room is cozy: it has a living-dinner room, the bedroom itself and a good bathroom. So it makes you feel your in an small apartment im South Miami Beach.|The location is splendid. For those who like bargain shops, Ross, Target and Marshalls are closeby. A short distance from the lovely Lincoln Road. Good restaurants around. |The pool on the rooftop was an excellent option for sunny days. |This time we had a bad impression on the welcoming front desk but it was nothing that might hurt the wonderful image that we keep of the hotel|
I am rating this hotel merely off of customer service. Disregard the location, prices, conveniences, etc. I’ve stayed here multiple times without an issue. Recently I booked this hotel due to me visiting for an event taking place there in Miami. Unfortunately due to Hurricane Milton my event was rescheduled. I have been trying consistently for 8 days to contact the hotel to refer with management of this unforeseen circumstance. Mainly because my credit card was charged for that weekend. I have called and emailed only to be told by Jose..I can’t speak to the manager Christian, if that’s the real name. Everyday it is something. He is busy. He is in a meeting. He is not here. He comes in at 5. He will be in tomorrow at 7. I’ve reached out to Booking.com in which they sent an email and the same. No one replies. They advised if I could try to let them know to check their email. Jose again…he’s in a meeting. I’ll let him know. 3 days later I am here. This is giving customer avoidance. I work in a customer service industry and this is poor customer service. I was trying to get a refund and yes, as a courtesy, as I am aware of policy, but what makes this even more baffling and appalling is I was initially trying to reschedule my hotel stay. Jose rejected my request via email and told me there is nothing he can do. Shocking. I actually, which I’m laughing as I type this, really attempted to rebook at this same location and then they charge me for a weekend, denied my initial request via online booking to reschedule (which happens to be the only time someone really responded) when I realized Jose was not being helpful via phone and will not respond to me nor Booking.com’s customer service. I’ve also reached out to headquarters via email. Eskape Collection properties. This is highway robbery across the board. I do not recommend this location because if they move this way this says a lot about the staff and business.
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In addition the hotel responds, very petty might I add, “this was a tropical storm not a hurricane”…be serious here. “You cancelled one day before”. Yes I cancelled 1 day before because no one would answer me or call me back multiple days prior. It’s common sense, I’m holding a reservation with intent to reschedule…it’s literally written. I assume this would be Jose responding. Nevertheless, nothing changes in my view. Customer service is beyond poor. I can already tell there was an undertone in their response and when dealing with individuals such as, don’t expect anything more than. I would not trust them to watch my luggage before checkin.
A gem of a hotel that goes out of its way to ensure a positive guest experience. We loved our six-night stay at ABAE. The suite looked exactly like the online photos. Our Urban Apartment With Balcony was stylish, clean, comfortable, spacious, and well-appointed with everything we needed. We appreciated the daily coffee pods, bottled still and sparkling water, and dishwasher and washing machine soap. Loved the rooftop pool with provided pool towels, and the ability to enjoy the pool and shower after checkout. The location is quiet, yet easy walking distance to the beach, restaurants, shopping, and nightlife. A special thank-you to all the staff members, who were exceptional -- friendly, attentive, and responsive. A great experience. Thank you!
Good location, calm, 15 min. walk to ArtDeco area.
Clean and god size room. Two things to solve: bed angle protuding dangerous for legs, try to adapt a silicone piece to improve that.
Second thing is a very insufficient lighting in all rooms.
Amazing customer service. Best place to stay. Everything is at walking distance. Special thanks to Rob. He always greeted us at front with a smile. He helped us in printing our cruise bag tags.
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