AAA Willow Grove Car Care Insurance Travel Center Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Best WLM Reviews
Had my car towed there after it breaking down. Seemed like good service until it wasn’t. They weren’t able to fix my car and told me to take it to the dealership. I went to take my car after they confirmed it was drivable only to get down the street for my car to break down in the middle of the road again. Called back to the service center and they just told me to call a tow. No sorry or anything about giving back my car still in the condition I dropped it off in. They did give me an oil change and a carbon filter clean. But the service was honestly sub par. Won’t be going back.
Went here because my sister's car was having problems. First off NICO decided to do a combustion cleaning for 200 whatever that means and a oil change. STILL did not fix the issue. So he tells us to drive it to a dealerships cuz they can't figure it out. Tell me it's safe to drive. We'll 3 minutes down the rd it dies. Then i had to call a tow. What a waste of time. I am so incredible angry with NICO. Clearly lied to us and has no idea what they are doing. I'm definitely checking to see if they actually changed to oil in the car. All around terrible experience.
Never bring your car here and watch out for NICO
The greeter at this location can barely bother to acknowledge you when you walk in, even if you are the only person there. The staff in general are disinterested, disengaged, and behave like they are doing you a big favor.
I had to go three times in two weeks to register three cars, and had the same subpar experience all three times. I did call to share this with the manager but I'm not going back. I also cancelled my inspection appointments (I had 3 scheduled). The exception was the manager of the car care, who was wonderful, but it's not worth having to deal with the rest of the staff. I can get better service locally.
I recently moved from Los Angeles. The AAA offices there are staffed with engaged, customer focused staff. This location can learn a thing or two about how to serve their members.
I do not recommend this AAA location for car service. After having a good experience with registration and title change here, I made an appointment for an inspection. As part of the inspection, they replaced one of my tires and that tire has gone flat multiple times and my tire pressure light comes on every other day or so since receiving it. Because of this, I took my car back and let them know about the tire issues and mentioned that I think it may be that my valve stem needs to be replaced. When my car was given back to me, they said they “resealed” the tire and that my tire pressure light was still on but it would go off when the tire “resets”. After leaving, my tire pressure light continues to come on so I will need to take it elsewhere to see what is wrong. The staff is incompetent and does not care. I had zero confidence throughout my entire car care experience here.
I have been getting my cars serviced here with fairly good results over 10 years. When the service was subpar they were quick to fix it. Recently it seems that the whole service department has turned over and is under new management. I just got an oil change, tire rotation and annual inspection done. It took them less than an hour to complete all of that. Or should I say they told me they completed that. I have never had this service done in no less than two hours because the exhaust test is at least 30 minutes. When I asked the guy at the front if they completed all the things I asked for he said 'yes, they are really quick." I'm not sure how you can speed up an annual inspection aside from just putting stickers in the windshield and calling it done. There's a whole different vibe at this location and it smells of ineptitude and half-assedry. I wonder if they even bothered to change the oil. I have a sticker in my windshield with a number scribbled on it. I've always had a computer printer sticker that gave me info about my next oil change. I'm sure my tires were not rotated, either.
I no longer trust this location to service my vehicle and will check out the Warminster location in the hopes that they are more competent and honest. Luckily I am a AAA Premium member so should I need a tow, I can go the extra 10 miles to the other location. I will likely call corporate and report this location. It's sad that it went downhill so quickly.
Jason Davis, Insurance Agent, is a pleasure to work with and very knowledgeable. I saved a significant amount of money on my insurance plans with better coverage and more recently, Jason helped me to troubleshoot and make a really great decision with my deductible, as well as understand comprehensive vs. collision and how that could impact my rates moving forward. It's quite valuable to have an insurance that I can meet in person and speak to directly when I have questions or need professional solutions. Give AAA a chance for your insurance needs! Thank you.
I feel that service went downhill. I went in for the summer maintenance package and nothing seemed to go right. I made this appointment a week in advance. Apparently they only had one tech back there for oil changes. They didn't have the right part to change out my wiper blades so I couldn't get those. No I didn't get a fluid check and to top it off they noticed I had a check engine light and didn't even see what it was. I know I was the last appointment you had but I know free inspections are apart of the membership service. I appreciate the discount for the oil change at least. ????????♀️ Y'all must not want any money. This might not renew my membership this time.
My car was heavily hit by their insured on August 6th, they first assigned me to an agent that they do not even work there for the freaking 2 weeks with no response. Then they send me a letter saying they are not going to pay for the storage fee after august 11th and i receive it on august 15th, and in that time frame, they do not even do anything to solve my case. I ask the tow guy, they said if the Parking department see my car on the street, they just going to tow it AGAIN anyway. Now they told me to wait to speak with their insured, while they already had in hand a POLICE REPORT of the accident. I am a student coming to the US with no one, and the car is my only transportation. To be honest, i am about to switch to AAA insurance, but now, it is so dissapointed. In the next couple weeks, i need to go to SCHOOL to be an engineer. Not to waste most of time to deal with this. I need a solution, not an explanation.
Claim #: 1004-31-8302
Quick Facts About AAA Willow Grove Car Care Insurance Travel Center
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 07:30 AM - 06:00 PM |
| Tuesday | 07:30 AM - 06:00 PM |
| Wednesday | 07:30 AM - 06:00 PM |
| Thursday | 07:30 AM - 06:00 PM |
| Friday | 07:30 AM - 06:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
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