AAA Philadelphia Northeast Info
Amenities
Service options
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Onsite services
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best WLM Reviews
I've went here to get my background check done for work and it was pretty quick and easy. I was also there 2 weeks ago for my DL renewal. There were some printing communication issues with Pendot, but once the paperwork printed everything else went smoothly.
AAA Northeast Philly provides a seamless and efficient experience for its customers. Located conveniently and easy to find, their fast service ensures that you can get what you need without any hassle.
During my visit for fingerprinting, I was impressed by the professionalism and friendliness of the staff. They were courteous, polite, and made the entire process incredibly smooth. It's refreshing to encounter such excellent customer service.
Overall, I want to extend my gratitude to AAA Northeast Philly for their exceptional service. They made what could have been a tedious task easy and stress-free. Thank you for your efficiency and professionalism.
Very good service! Only went in to get my license photo done. The process was very smooth, and the staff was very friendly.
Excellent service in and out almost no waiting time except for the person who cut in line, but he was an older gentleman who didn’t know any better so wasn’t a big deal. Front desk lady super nice and friendly and being a Triple AAA member they said they valued me as a customer. Took my photo waited about 5 minutes and was given my new and old updated Drivers license! Way better than the DMV!!
Went to get pic taken for my driver's license, quick in and out... great place and nation maps free
The staff that work in the driver photo center on 06/03/2024 where moving so slow. The process they have in place is very inefficient. Then announce that they are going to take a break and it will be even longer. Everyone is legally entitled to a break but then have enough staff or post downtime hours like the do at CVS Pharmacy.
I would like to say the rest of the staff at this site was buzzing around to make sure everyone was being taken care of and was moving people in and out as quickly as possible. They deserve a higher rating but unfortunately it was the bad experience is the one that stays with you.
I recently purchased auto insurance with AAA through Sean Hughes. He provided me the quotes. The price was affordable compared to the market so I went with AAA. He did not mention that I have to apply for a Smart App Mobile tracking on my phone in order to receive the discount and signed me up for it (No communication). Then I got charged for $173. I tried to call him, text him and emailed him but no response back. He said he would get back to me or look into it, but it has been 2 weeks now without response.
I also bought the auto insurance for my dad. Originally, I provided him the wrong VIN number and when I told him to update the new VIN number, he did not communicate that there would be a price change to the policy. (Bad communication, again)
I understand that people have different priority in life but if you are working in the customer service world, should not you be more responsive and communicate better to the customer?
I have tried calling this company for two days and never received a response back. I was on hold for well over an hour with no response. The customer service is abysmal and it is absolutely unacceptable that people are so incompetent that they cannot even pick up the phone.
Quick Facts About AAA Philadelphia Northeast
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 08:30 AM - 05:00 PM |
| Tuesday | 08:30 AM - 05:00 PM |
| Wednesday | 08:30 AM - 05:00 PM |
| Thursday | 08:30 AM - 06:00 PM |
| Friday | 08:30 AM - 05:00 PM |
| Saturday | 08:30 AM - 04:30 PM |
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