A&W Restaurant Info
Amenities
Service options
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Drive-through
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Takeout
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Dine-in
Accessibility
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Wheelchair accessible entrance
Offerings
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Alcohol
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Beer
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Coffee
Dining options
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Dessert
Children
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Good for kids
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High chairs
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Kids' menu
Best WLM Reviews
It was amazing the food was delicious my daughters absolutely loved the burgers and the shakes
Haven't been to an A&W in along time so I thought I would try it again. Place is kind of dated. Staff was nice. Prices were average. Food was made hot and fresh. Cheese curds were great. Miss the old one in Cedar Rapids.
Friendly counter staff; great burgers, fries, chicken strips, and cheese curds. Could have been cleaner, but they needed more staff. Watched them carefully for some minutes... someone let them know an about empty ketchup dispenser... waitstaff acknowledged that and took the plastic container that held individual packets that was next to the dispenser to fill it. Then the customer rudely snipped back "I Was Talking About the Dispenser". The employee again acknowledged the concern and went ti the back to fill the plastic bowl. He brought it back immediately, filled to the brim. By that time another customer had come up to the front to make an order. A member of the family of the individual that let him know the dispenser was empty came back over to the dispenser and in a huff and grabbed a huge handful of packets. Muttering about how the employee didn't listen. Several minutes go by after the worker takes the order from the front, and several other customers that have been in line so he takes their orders also. Maybe 10 minutes and come by at this point and not one single one of those minutes was wasted by the employee. But lo and behold I like it here in the dining area was that family complaining about how much this place sucks because they can't fill their own ketchup dispenser like the customer asked. As soon as the counter employee that filled the individual packets container was free I saw him come back around, get the dispenser, take it back fill it up and bring it out, took all of 3 minutes.
So he goes back to work taking a couple more orders and doing whatever behind the counter, and as soon as a dispenser is filled up I guess he was right there filling up more little Cups than they could probably ever use? That's right the family I am now calling the Grumps. So not only have they taken maybe 15 20 packets of ketchup that they'll likely never use and just threw a, they've been complaining up a storm about service. All I can see is amazing service fast order taking at the front, refilling the condiments as needed and advised. It's unfortunate that employees sometimes get blamed for short-sighted management understaffed. And looking at these reviews that's kind of what I see a pattern of not having enough employees to take care of the place. I don't believe it has anything to do with people that are lazy, slovenly, or uncaring.
If I'm ever in the area again I definitely plan to go back.
The service was great. The food, not so much. Ordered a root beer float and onion rings. The root beer float tasted like carbonated water and ice cream. Ended up throwing it away. The onion rings were hot and fresh, but tasted very bland. Not sure if I just went on the wrong day but the food wasn’t very good today.
Usually they are pretty good but not this time. I stopped by a few days ago as well. That day they were out of root beer. A & W out of root beer? This trip was even worse. I ordered a chili cheese Coney for my son. The girl at the counter told me that they weren't good, that she had been giving refunds to other customers that had ordered them. S o ordered a gallon jug of root beer to take home. Instead of bringing me a bottle from the cooler she brought an empty bottle and a cup. She said they didn't have any prepared so she had to fill it from the fountain. She was spilling pop everywhere. She finally had to give me the bottle to finish filling myself. That wasn't her fault though. She was the only clerk serving the customers and they got busy. I live far enough away that I had decided to take home the pop for my son. I think that from now on he will have to settle for store bought root beer.
We go in there ever so often because it's the only A&W in the area and of the chain burger joints, A&W has the best tasting food. But, the service at this A&W is nearly non-existent. Most every time we're in there they've messed up multiple orders and there are people standing around waiting to have things fixed. There's generally always trash on the floors and tables not being wiped properly.
Yesterday the root beer was coming out a pale color and it took five minutes to get someone's attention. Several others complained after I did. I'm not sure they ever got around to fixing the problem. Another gentleman had to flag down a worker to get his table cleaned. The man that cleaned the table and got me some actual root beer was the only one there yesterday that seemed to have any real interest in doing a job. The guy that took our order certainly was unpleasant, bored and leaning against the wall, mumbling.
While we were eating, this was past 1 pm and the place was only half full, they were telling people it would be a fifteen to twenty minute wait for their food because they were "busy". Potential customers were turning away in disgust. They were not busy. There were at least eight workers there. But, other than the one mentioned before, the rest were just bored, cranky or lazy.
When I was a kid A&W was a wonderful chain restaurant and we loved going there. I still like the food, but this place needs to be looked at by corporate. It's an embarrassment to their name.
Decent food but the dining area was a mess & it took forever to get our food. Tables not cleaned, trash overflowing onto floor, napkin dispenser empty, root beer dispenser sticks on, counters messy, food & dirt all over floor. It was not a peak time for them either.
Used to be a very nice location. Now it feels very run down and dirty. Food was still good. Place need cleaned up a lot. Used the restroom and it smelled of urine. Overall experience was disappointing. Probably would have gone somewhere else if it wasn't the closest option to the er vet we where at.
Quick Facts About A&W Restaurant
Today
Opening Hours
| Monday | 10:30 AM - 09:00 PM |
|---|---|
| Tuesday | 10:30 AM - 09:00 PM |
| Wednesday | 10:30 AM - 09:00 PM |
| Thursday | 10:30 AM - 09:00 PM |
| Friday | 10:30 AM - 09:00 PM |
| Saturday | 10:30 AM - 09:00 PM |
| Sunday | 10:30 AM - 09:00 PM |
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