A&W Restaurant Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Offerings
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Coffee
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Quick bite
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Groups
Payments
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Credit cards
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
Best WLM Reviews
Stopped in for a quick bite to eat and was totally thrown back to my childhood when A&W had restaurants and we collected the mini glass mugs. No surprise then when we bought 2 of their collectible mugs when we dropped in! The manager wrapped them both up really well for us, which we appreciated. The restaurant was clean and inviting, the staff was really friendly and attentive, and the food we ordered was the right temperature and tasted great. We ordered the mini corn dogs, fries, onion rings, a cheeseburger and drinks. When I go to fast food places, I don't expect a perfect experience, but this was a great experience all around!
Pros- fresh & hot food. endless refills on drinks. VERY GOOD COD SANDWICH!
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Cons- no real brewed ice tea. Dine in at 2:30pm, dirt everywhere; floor, tables, drink stations. I watched 3 employees step over a large piece of trash. Trash receptacle overflowing inside. Employees not busy in back. Employees no uniform & no names tags. Limited parking. Dining room did not smell clean << needs a deep clean everywhere. No curbside pickup. I had a sandwich and onion rings, why was I given 2 sporks?
I'd have given a 1 star review but the food was ok. I go in to order a special as shown on one of their mailers, burger, fries and a root beer in one of their frosty, glass mugs. The cashier hands me a cardboard cup. I let her know the special showed the glass mug to which she said, "no, I'll have to back off the sale, refund you the money and ring it up again with $6 for the mug". I replied, "all I want is what your picture said would be coming". She acted like she didn't hear and merely repeated herself. I asked for the special as illustrated yet once again, to which a couple of folks in line began laughing at the poor cashier. After things got just a little more ridiculous she gave me a glass mug in a "to-go" bag. "Here, it's yours< no charge", she said.
Still confused, but at least I got what they advertised. I hope the rest of you have the same luck getting what they advertise. Heck, maybe I'll start a collection. I'm an old geezer and glass mugs were the norm for customers dining in, for generations.
I HAVE HAD SEVERAL bad experiences here. The first time they forgot dipping sauces that I requested. That sucked but not a super huge deal
These were drive through issues by the way.
The SECOND time around, I ordered a bacon cheese burger and onion rings. I was told to pull around to the front because " bacon was being cooked". After about 5 minutes they brought out my order. I drove back to work and opened my bag...NO BURGER ...JUST ONION RINGS. And that folks is what we get for 15 bucks an hour now...DISSAPOINTED
Update...several months later...I DO NOT go here any more. Service was NON EXISTANT. We came in for lunch. Entered into an empty dining room. Nobody ever came to the counter to assist us or take our order. Someone from behind the counter cane forward, walked in front of us and then walked out the door to the parking lot. He did come back in, but still never acknowledged our presence. Others behind the counter just stood there. After roughly 7 minutes, we left and went next door to Subway.
To make it WORSE..I reported this event to the main corporation representative and got back a half hearted response...its like they are not interested in selling food. I am betting they will close their doors soon.
Thank you for your continued and consistent Horrible Services. Thank you for nothing...Just disgusted and shocked
Sign says lobby is open until 8pm. We were turned away, *after* coming inside the unlocked door that had the sign claiming they were open until 8pm, at 7:30pm. If your door is open, and that open door says you are open, you should not turn away customers. I will not be back.
7/31/23 10:32 am. Yes they just opened and I was expecting a wait for the food. BUT The Classic chicken sandwich I ordered came as two THIN chicken strips on a bun ☹️. Why they thought this would be ok to charge me full price for a sandwich that was lazily made with a cheaper product is ridiculous. If you needed to cook the piece of chicken Breast I would have waited a little longer than I was already had to.
IF you just don't have the item I ordered A Conversation should have been had first. I was the only person in the drive through and they had me wait around the corner for my food anyway. Definitely had time to cook the piece of chicken breast. Customer service is a must when there are at least five other fast food places within a block and half of yours!!
2 stars may be generous. I'm not sure if customer service is in any of the employees vocabulary. We stood there for a good 5 min waiting to order as several people wonder by. Then while taking the order I asked about getting a "chilled mug" for my drink (an A&W staple) and she gave me this blank stare. I explained, and still confused, she yells back to a manager, who then yells back, were sold out! I didn't want to buy one.... I decided to move on and finish my order. I love A&W but this puts a bad taste in my mouth.
A&W AND KFC in one spot!AWESOME! Can we PLEASE have one in the Rigby area???
The double bacon cheese burgers, chili cheese fries, French fries, and rootbeer floats were amazing! The girl who served us was very nice and quick to help us!
Quick Facts About A&W Restaurant
Today
Opening Hours
| Monday | 10:00 AM - 10:00 PM |
|---|---|
| Tuesday | 10:00 AM - 10:00 PM |
| Wednesday | 10:00 AM - 10:00 PM |
| Thursday | 10:00 AM - 10:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 10:00 AM - 10:00 PM |
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