787 Restaurant & Lounge Info
Amenities
Service options
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Delivery
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Takeout
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Dine-in
Highlights
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Fast service
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Live music
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible restroom
Offerings
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Alcohol
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Beer
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Cocktails
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Coffee
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Comfort food
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Hard liquor
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Late-night food
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Quick bite
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Small plates
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Wine
Dining options
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Lunch
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Dinner
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Dessert
Amenities
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Bar onsite
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Restroom
Atmosphere
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Casual
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Cozy
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Trendy
Crowd
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Groups
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Tourists
Planning
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Accepts reservations
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Had a similar experience with the bill from the previous post. Went to 787 about a month ago with my sisters and had a nice dinner, the music wasn’t too loud at the time as it was around 5:30p-6:00p. Our food and drinks were pretty good. However when it came time to pay, we noticed a service fee of 20% of our check. We questioned it because there was only four of us and usually the bill doesn’t reflect and include a tip unless there’s more than eight persons to a table. When we asked the server if this was the tip he said no it was the “tip” for the back of the house staff. That was his explanation.
So, instead of giving the server a really good 22-25% tip, which we were prepared to do, we paid the bill with the 20% service fee and left the server $15.
So people are expected to pay that 20% fee and also tip to the server?…. I’m sorry 787, but you need to do better. This is the first time I had been in a restaurant that charged a service fee that wasn’t the tip.
The food was not bad, what was bad were the owners of the place. Because I called to complain about an error on the bill, they charged me the tip twice. The young woman who answered the call, very nice and super friendly, told me not to worry, that she would let the owner know and that the owner is a very good person and very fair. She told me that she had already spoken to the owner and that she would call me in a few minutes. She never called me and after three days, today I decided to call. The owner answered and when I told her the situation, she told me that she was not going to give me my money back. What made me the most angry was that she told me that I had been the one who made the mistake because I should have read the fine print. What kind of character! Very rude and disrespectful. To top it off, she told me that she did not need customers and that for one that leaves, twenty come. With this I say, take care of your money. I was charged $254.40 for three people with a double tip. I have no complaints about the employees, they are very good, but she is something else. And let's be clear, I'm not doing this for the money I lost, but for the lack of ethics and respect on her part, which is more important than $34.40 tip for keeping customers happy and satisfied.
If you're looking for a place to have a good time, listen to some good music & good puerto rican food , this is your spot.
If I could give this a 0/5 I would. This place is ableist and doesn't care about accommodating their customers. My family party of 8 were celebrating 2 birthdays and when placing an order, let the server know if we would be able to order something of the kids menu (shrimp skewer) for my mother who has advanced dementia and doesn't eat and gets anxious at the sight of being served large meals. I mentioned this to the server and she said she would speak with the manager to see if they would be able to accommodate this request. When she came back to tell me the manager said no, I asked why not, and she was condescending and said "well she is a full grown adult and not a child". At this point I asked to speak directly with the manager to explain the situation directly to her, after speaking to the manager she said no and that she had called the owner to ask if they could make an exemption and the owner said again said no. I asked if I would be able to have a conversation with the owner over the phone and the owner refused to speak to me. This goes to show how terrible business management the owner has. I ended up asking (out basic principles that this is no longer an establishment I can stand behind and support) to cancel our meals and we would like to close out our check and pay for the drinks.
This breaks my heart that this establishment makes no expectations for families with special needs, if someone in the party has a disability and they are so firm and unwilling to make any exemptions. I cannot support a business being run like this where they cannot be bothered to help out families in their toughest times but instead fight back and double down harder about said "rules" when other businesses who are properly run and managed will be willing to make accommodations and not degrade their customers.
On top of all of this, the manager and other employees were smoking hookah on the job in front of their customers by the bar, and when letting them know we were not going to be paying for anything we do not consume, they tried to have us leave with open alcohol containers and I had to remind them doing such things is ILLEGAL. On top of them practicing shady business, the server did not ID anyone at the table ordering alcoholic beverages, despite having 2 under age people a part of the party.
On of the most racist treatment I ever received from a place. Just want to be clear and say they are not welcoming to any other people if ur not Latin. We spend over $500 It was my friend birthday I told them that. They sang birthday song to every table that had birthday and brought them a cake. We never got the same. On top of rudely service dinning in and the rice was cold. The owner is rude trust me u will experience it
Wow, such a beautiful place. From the moment you enter, you feel as if you're far from home. Beautiful wall arts, great music, great drinks, delicious food. The environment is captivating, you won't want to leave, feels like you dinning in Purto Rico.
It doesn't meets the expectations everyone keeps saying. Service was horrible, we had to ask!! For the menu after being there for an hour. My pasta was delicious but not for the rest of the parties. The hooka was not worth $35, it was burnt right away and we had to pay for another one instead of them fixing it.
Went out for my birthday to celebrate ???? it with my family. I had a blast... the food looked and tasted amazing. It was a big family of 11 so we spent over $700.00 yesterday. The only reason why I didn't rate it a 5 stars because the service was a little slow, took about an hour for someone to take our order even with reservations but it was made up with the amazing delicious food.
I recommend for celebrations ???? ????
Quick Facts About 787 Restaurant & Lounge
Today
Opening Hours
| Sunday | 12:00 PM - 12:00 AM |
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| Monday | Closed |
| Tuesday | 04:00 PM - 12:00 AM |
| Wednesday | 04:00 PM - 12:00 AM |
| Thursday | 04:00 PM - 12:00 AM |
| Friday | 04:00 PM - 01:00 AM |
| Saturday | 02:00 PM - 01:00 AM |
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